Defective lighting
I purchased this tree at HD and the lighting would not come out of the initial mode using the remote. I tried using the app but still did not have any luck. I attempted to contact the company and spoke with “Connie”. She assured me someone would return my call, however no one did. I also left messages on the customer service line. Also, attempted to send an email but that was returned as “mailor dameon”. So, to say the least very poor customer service. I ended up returning the tree to HD, with no questions asked.
Show less
Works after ordering part
Like many others, the lights wouldn’t come out of “store mode”. I called the number in the instructions, they told me it’s a known issue and they sent a replacement part that arrived a week later. Now it works great. The app works perfectly now too.
My Christmas tree
Thank you 🙏🏻is so beautiful and very good quality very very elegant for this Christmas i love it 😍😍😍
Very Disappointed!
Bought a 7.5 ft Starry Light Fraser Fir Flocked pre lit tree from Home Depot and the tree lights up but the remote control and the app do not work. We can’t get it out of demo mode. We will be going back to see if we can swap out the control box to see if that works. If not we will be returning it. I’m tired of the cheap crap that comes from China.
Show less
A Lemon tree ended up BEAUTIFUL
Like many others, after I followed all the directions for setting up the tree, it would not go off the store mode. After making two calls to customer service, finally I was told the company would send a replacement for the faulty part. I was skeptical, but a week later the part had arrived. After attaching the new part, PRESTO!!! IT WORKED!!!! Now I have a BEAUTIFUL CHRISTMAS TREE! No more lemon!!!!
Show less
Would give 0 stars if avail
I like others, have a defective remote that will not come off of display mode. When I go to download the remote, it won’t scan and won’t download the remote. I paid way too much money for this friggin tree to have these kind of issue.
App option
App shows multiple tabs of options for changing color and style. I only have one page, how do you get all the other options?
Pretty Tree, Awful Electrical Issues
Really liked this Home Decorator's pre-lit 7.5ft Grand Duchess Balsam Fir. It's a beautiful tree and we loved it. Unfortunately, we had issues with the lights from the moment it was plugged in. Couldn't get it to turn on at first, then we couldn't get it out of demo mode. We've also had issues of the tree turning back on by itself after being turned off. Happen twice. The remote and app don't work. It never came out of demo mode. No support website for the tree or app. We'll be returning it to Home Depot tomorrow. BEYOND FRUSTRATED AND DISAPPOINTED!
Show less
Be Patient !
This company will help you. It’s obvious that the manufacturer sent defective Control Boxes out with these trees.
I contacted LEDUP and they sent me a new Control Box and everything works fine now. No issues with the phone app or the remote that came with the tree.
I contacted LEDUP and they sent me a new Control Box and everything works fine now. No issues with the phone app or the remote that came with the tree.
Home Depot Grand Duchess balsam fir 7.5ft
We bought the tree today from Home Depot. The grand duchess balsam fir. Assembled it. But then couldn’t get out of “demo mode”. Tried everything (yes holding the two buttons at the same time very close to the tree). The directions are clear. This App doesn’t work… for $500 this was a huge disappointment and now we need to take it back. We thought buying an artificial tree would be so easy but now we question it because of the tech issue. Will the devise not work next year and we will be forced to return it again then? It seems the tree is no longer on the Home Depot website anymore. Must be defective do not purchase.
Show less
