APP DOESN’T WORK
Used to love this app when it worked.. I haven't been able to log in to this app for MONTHS. The only help available on the app doesn’t even work. It says to reset your password with a link they say will go to your email but then the link NEVER EVEN COMES TO YOUR EMAIL (I’ve checked every folder I have in my emails to see if it’s in spam or anywhere else) but NOTHING ever gets sent to my email to even let me reset the password to retry logging in. I keep giving up then coming back months later in hopes to see if it has resolved yet the problem is still happening. FIX THIS ISSUE. THE APP IS NOT USABLE AS IS RIGHT NOW!!!!!! Extremely frustrating for members of the gym!!!!
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App does not work
Like the title says. App doesn’t work. Reset link doesn’t send an email. Login via the website is fine so I know all of my info is accurate. Someone absolutely dropped the ball here.
Recent update locks out users
Trainerize credentials are not accepted, multiple resets still cannot access. Will have to request a new key tag since I can’t sign in with my phone indefinitely…
Gym is good, app is non functional
I enjoy the edge fitness clubs a lot. I tend to bounce around between gyms, following specific workout classes/instructors. The classes are great, though I wish they offered more after 5 pm and before 8 am. The app, however, does NOT work and has not worked for over a year. This makes registering for classes and using my badge to check into the gym very difficult and super inconvenient. Please fix this!!!
- A loyal customer
- A loyal customer
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No access
I have no access to the app. I’ve reset my password multiple times and support has reset my profile twice. I am forced to be in contract with the edge (you can’t cancel membership unless you are in the military, student, medical reason, or moving more than 15 ft from an edge location(all require proof)) and can’t access my benefits, care, and contract rights. Do something, people have had issues for months and support has no actual ability to help.
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Can’t Access the App
I used to be able to access the app but after it updated I was logged out and can no longer access it. I have sent the password reset link multiple times and uninstalled and reinstalled the app. Nothing has worked. I even tried changing my email address. I still can’t get in.
App still not working with most recent update
As of 6/1 I STILL can’t sign into the app! This app hasn’t worked since January after multiple updates! The developers should really be embarrassed at this point.
STRAIGHT OUT SCAM
Welcome! At the Edge fitness they disguise 1 YEAR LONG contract as a monthly subscription!
Once you sign up with them you can’t cancel!
And if you want to cancel they threaten you by telling you that then will send debt collectors after you!
Absolutely horrible customer service and no ethics at this company, everyone who woks there should be aware that they scam people into year long contract that they INTENTIONALLY DISGUISED as monthly subscription. Don’t know how you all sleep well at night knowing you take part of this big scam.
Once you sign up with them you can’t cancel!
And if you want to cancel they threaten you by telling you that then will send debt collectors after you!
Absolutely horrible customer service and no ethics at this company, everyone who woks there should be aware that they scam people into year long contract that they INTENTIONALLY DISGUISED as monthly subscription. Don’t know how you all sleep well at night knowing you take part of this big scam.
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Faulty App
Their previous app was much better.
I’ve been a member since Feb 2019
Can’t access this new app. I’ve done the resend invite/reset password option countless times and it never shows up. Do better.
I’ve been a member since Feb 2019
Can’t access this new app. I’ve done the resend invite/reset password option countless times and it never shows up. Do better.
Seems fine
There are a lot of recent one star reviews, so I'll just leave this here also. New member, signing in and sync to Apple wallet seems to be fine.
