Can’t sign in
I’ve tried to sign in multiple times and it’s not recognizing my email and password. I’ve tried to reset it but it doesn’t send the reset email. I’ve confirmed my email and password through sign in on their website. FIX THE APP!!!
Unable to access
I’ve been trying for weeks to have a new invite/password reset sent and nothing ever comes to my email address or junk folder. I’ve double checked with the front desk and they confirmed I’m using the correct email on file.
Not working
I am a paying member, and I cannot get the “password reset/resend invite” to work. The local club is not helpful and the billing company does not work with the app. Very frustrating. The switch to this app will lead to me canceling my membership due to the poor customer experience.
Ya no
Yeah this app literally doesn’t work. I’ve been trying to log in for months and I can’t. Don’t get an email (checked spam) when I ask to reset my password. Old app worked just fine for me!
App doesn’t work
This app doesn’t work. It doesn’t recognize my email or password. I tried to reset this and never received an email for a reset link and I also checked my junk email—nothing! This gym is way too expensive for such terrible service.
Barcode no longer on Apple Watch
What was great about this app was that you could load the barcode onto an Apple Watch. With a recent upgrade the barcode is gone. So now I have to either give my phone number at the desk or bring my iPhone into the gym.
Not able to sign in
Cant sign in to use the barcode so now i have to give them my phone number every time i go in. i’ve tried resetting it multiple times with no luck. really annoying.
Um.. fix this ?
There’s no reason I am spending this much money on a gym membership for them to have an app that doesn’t even work. Members can’t even sign in so what’s the point of having an app? Wish they just kept the old one. Total waste.
Can not sign
Ummmmm i cant not sign in & I use to use my barcode on the old app all time. I tried sending the invite to my email address and it doesn’t come. This is inconvenient please fix asap.
HORRIBLE
Cannot sign in! After many attempts I have just deleted and dug my tiny fob out and put it on my key chain. Hate that option too, but better than messing with an app that doesn’t work.
