UI blows
Your UI to add a bank card put me in an endless loop. It’s makes no sense to “have” to reevaluate before adding a bank card. Makes the app useless to mela
Response from developer
Hi! Thanks for your review. I understand that this can be a frustrating experience. We are working hard to make sure that the app works as effortlessly as possible. We’ll take an extra look into this. Thanks again.
Pointless app that leads you to go round on a loop
This app is completely pointless. Trying to add a payment card but instruction’s don’t work because if you say you haven’t yet travelled you go round and round in circles because when you press ‘no I haven’t travelled’ you go back to the page with ‘add a card’ and then to ‘have you travelled before’ and then back to ‘add a card’ and so on. This is not friendly for an international visitor.
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Response from developer
Hi! Thanks for your review. I understand that this can be a frustrating experience. We are working hard to make sure that the app works as effortlessly as possible. We’ll take an extra look into this. Thanks again.
Cannot be used by visitors to Netherlands
I was hopping there I’d finally a Apple Pay like solution for mobile phones for travel in Netherlands.
I tried to instal the app. Not sure what the target customer of this app is . When subscribing one page is English, the next one is Dutch. Strange. It also seems to be impossible if you are not already a Dutch debit card holder to sign up as a foreigner with a foreign debit card therefore the app is not suitable for travellers to Netherlands.
Description of function should explain that.
I tried to instal the app. Not sure what the target customer of this app is . When subscribing one page is English, the next one is Dutch. Strange. It also seems to be impossible if you are not already a Dutch debit card holder to sign up as a foreigner with a foreign debit card therefore the app is not suitable for travellers to Netherlands.
Description of function should explain that.
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Response from developer
We're sorry to hear about your experience. This is a known issue we hope to resolve in the future.
Poorly designed
I tried to add a credit card rather than a debit card as I am a foreigner and just visiting The Netherlands. However, the app just seems to sent me round in circles and I have been unable to add my credit card. If there is a way to do it, then it really isn’t clear. The design of the app is poor in my view.
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Response from developer
We’re sorry to hear about the problem you’re facing. You can contact our customer support to help you further. You can find the contact information on ovpay.nl.
