Leave a Review 3+ PRO
Awesome
I got this on sale at my local Walmart recently and could not be happier with it. It does everything my old tracker (that died completely) did, for a fraction of the cost. I use it mostly for sleep tracking and heart rate monitoring. My previous tracker also did not update to iHealth but this one DOES! Could not be happier.Show lessAstr0l0gy
Developer Response
Dear customer, thank you so much for this encouraging review and your support. We are happy that you actually like your watch now. Let us know more of your opinions to make our product even better in the future, thank you for your purchase and support!No longer connects with phone
This is the second time this has happened. My 3+pro app cannot connect to my watch. It tells me to turn it on or make sure it’s n range. Well it is!! I made sure the power was full on both devices. But it won’t connect. It’s useless without that connection
I guess you only respond to compliments.
App helps does not work.
I cannot get my app and watch connect.Show lessSiraaron74
Developer Response
Dear customer, We are really sorry about your pairing issue. Could you please let us know which model you have? We are here to help and to provide you solutions, please contact us at service@3plususa.com or call 1866-592-0184 M-F, 8am-3pm PST. Thank you!App and watch
Honestly, the best watch i have purchased in quite a few years. I went to upgrade a couple different times because I want blood pressure monitoring.. however, the other watches arent even recording my heart rate right. I have POTS, its important to have a fully functioning monitor. This watch is only off by 2-5 bpm compared to my blood pressure cuff when i measure on both at the same time. Same with doctors office! I wish this watch could get an update to do blood pressure, and be close to accurate as it is with heart rate! All around fantastic and easy to use!Show lessAlaetria
Developer Response
Dear customer, thank you for your encouraging review, we will definitely escalate your opinion to our developer. We are also here to provide any questions or opinions you might have in the future by contacting us at service@3plususa.com or call 1866-592-0184 M-F, 8am-3pm PST. Thank you!Decent for what it is.
Received the watch second hand as a gift and gave it a try. The app is great and does the same if not more than what Samsung Health tracks and can be as in depth or simple as you want it to be.
Only flaw is occasionally notifications do not come through on the watch even though it’s set that way in the app. I’ve had to reset the watch and re pair through the app several times, but for what it’s really meant for, it works well.Show lessNeoJakeMcC
Developer Response
Dear customer, thank you so much for your feedback. Have you ever tried to restart your phone? Sometimes restarting your phone will help notifications. Also, please always have your App running in the background and constantly go to the main page of your App and swipe down to refresh the connection. We are also here to help and to provide you solutions. Please contact us at service@3plususa.com or call 1866-592-0184 M-F, 8am-3pm PST. Thank you!Something to consider
Hey I’m Rob from Vegas and I also just got my watch maybe 2 weeks ago. I must say that it’s better then most, and I like it. only thing I would like to add is that just maybe ( you can add the whole contacts with name update and compatibility for Siri or Hey google and maybe the distance of how far the watch can be from phone before disconnecting BTShow lessMunchB004
Developer Response
Dear customer, thank you for your encouraging review, we will definitely escalate your opinion to our developer. We are also here to provide any questions or opinions you might have in the future by contacting us at service@3plususa.com or call 1866-592-0184 M-F, 8am-3pm PST. Thank you!Issue was resolved
I was having issues switching the watch to vibrate only when I first started using it. I talked to customer service and they walked me through steps to try and resolve the issue. Unfortunately nothing seemed to fix the issue. An update was released and now the watch is able to be set on vibrate only! I’m pleased with how customer service handled things and a big thank you to the dev team for releasing an update to fix the bugs. I’m very happy with my purchase.Show lessJoshS1210
Developer Response
Dear customer, thank you so much for this encouraging review and your support. We are happy that you actually like your watch now. Let us know more of your opinions to make our product even better in the future, thank you for your purchase and support!It’s fine but…
It does what it meant to do fine: monitor Heart rate, steps, activity etc.
HOWEVER, I personally think it needs a feature where it can send a notification whenever you’re heart rate is to high (where it’s set to a custom level, and turn it on/off as please- eg obviously turn fear off when your about to workout).
But as someone with prone bouts of anxiety, knowing when my HR is starting to skyrocket by getting a little vibration/ping on my wrist from this would be handyShow lessFinnymint012
Developer Response
Dear customer, we really appreciate your feedback and purchase. Could you please let us know which watch you have? Heart rate warning could be set under settings-->Heart Rate-->Maximum heart rate. Please turn the switch on and save the setting when you finished setting it up. We are also here to help and to provide you solutions. Please contact us at service@3plususa.com or call 1866-592-0184 M-F, 8am-3pm PST. Thank you!Wait this is not accurate
When i just move my arm it counts as a step even though im not taking a step?? Please fix this issue with the latest watch because i got a real running watch and the 3+pro watch and the 3+pro is not ACCURATE so please fix the issue and the maps is not accurate at all i didnt move and it said i moved around the whole neighborhood?? Why is it broken or is it just a bad watch?Show lessok nah bad
Developer Response
Dear customer, we are sorry for your unpleasant experience. May we know which model you purchased? If it's a built-in GPS model, you need to wait until GPS signal from your watch to completely connected to the satellite before you start your outdoor exercise. If it's assisted GPS model (which uses GPS from your phone), you need to bring your phone with you when you do exercise in order to get your route. Also, it is suggested to set your location service under your phone privacy settings to "always", which allows your phone to sync with your watch automatically without each time going into the app and sync manually. We are also here to help and to provide you solutions. Please contact us at service@3plususa.com or call 1866-592-0184 M-F, 8am-3pm PST. Thank you!Frustrating Experience with 3plus Vibe Lite and 3plus Pro App
I recently purchased the 3plus Vibe Lite smartwatch with high hopes of improving my daily routine. Unfortunately, my experience with this product has been less than satisfactory, largely due to the companion app, 3plus Pro, and its inability to set the watch to vibrate-only mode.
The primary issue I’ve encountered is the “query failed” error when attempting to access call settings within the app. This error has persisted despite my numerous attempts to resolve it. Not only is this a glaring bug, but it also renders a fundamental feature of the watch unusable.
In my quest for a solution, I reached out to customer service. Regrettably, their response has been slow and relatively unhelpful. While we are still in communication, the lack of a prompt and effective solution to a basic problem is disheartening.
I believe that a smartwatch and its accompanying app should enhance the user’s experience, not hinder it. At this point, my experience with the 3plus Vibe Lite and 3plus Pro has left me frustrated and disappointed. I hope that the company can address these issues promptly and provide a more satisfying user experience in the future. Until then, I would advise potential buyers to consider alternative options with a proven track record of reliability and customer support.Show lessDeveloper Response
Dear customer, we are truly sorry to hear your issue. I still remember your case, and we are here to offer you a new watch to replace your defective individual. Again, we are truly sorry, so please contact us again and have us a chance to help you out in the right way. Contact us at service@3plususa.com or call 1866-592-0184 M-F, 8am-3pm PST. Thank you!The app is really good!
The application for the 3plus watch is really outstanding and I so far have not had any issues.
I can change the watch faces (download faces to the watch that syncs to the watch faces within the watches settings)
It allows me to view each workout within the app.
If I am not by the phone and I’m out doing things the app will sync with the watch once within range of the phone.
The watch can get call, text and social media notifications on the screen. (My watch doesn’t allow talk cause it’s not the version that does it)
The only thing I can say is it cannot sync with the weather app nor can it sync with apples fitness app. (Bummer but, it’s okay)
Other than that it’s a perfectly fine application.
The rest of the reviews are talking about the product they have which is totally not the app and the product such as their watch.
Legit review and not a bot so yeah the application should have a higher rating solely based of the app itself and not the product.Show lessD.Cane
Developer Response
Thank you so much for your encouraging star ratings! We are so glad that you love our products. Let us know more of your opinions by contacting us at service@3plususa.com or call 1866-592-0184 M-F, 8am-3pm PST. Thank!
