Unreliable BlueTooth Connection
Response from developer
Dear customer, we are sorry for your inconvenience. To solve your issue, 1.Please unpair your watch from the App. 2. Go to your Bluetooth settings under your phone, and "forget" the watch Bluetooth address. 3. Re-pair your watch with your App. If you successfully re-paired your watch with your App, please DO NOT close your App, have your App "always" running in the background, and bring the App to the front to sync once a while to refresh connection. We are also here to help you step by step, please contact us at service@3plususa.com or call 1866-592-0184 M-F, 8am-3pm PST. Thank you!
Awesome
Response from developer
Dear customer, thank you so much for this encouraging review and your support. We are happy that you actually like your watch now. Let us know more of your opinions to make our product even better in the future, thank you for your purchase and support!
No longer connects with phone
I guess you only respond to compliments.
App helps does not work.
I cannot get my app and watch connect.
Response from developer
Dear customer, We are really sorry about your pairing issue. Could you please let us know which model you have? We are here to help and to provide you solutions, please contact us at service@3plususa.com or call 1866-592-0184 M-F, 8am-3pm PST. Thank you!
App and watch
Response from developer
Dear customer, thank you for your encouraging review, we will definitely escalate your opinion to our developer. We are also here to provide any questions or opinions you might have in the future by contacting us at service@3plususa.com or call 1866-592-0184 M-F, 8am-3pm PST. Thank you!
Decent for what it is.
Only flaw is occasionally notifications do not come through on the watch even though it’s set that way in the app. I’ve had to reset the watch and re pair through the app several times, but for what it’s really meant for, it works well.
Response from developer
Dear customer, thank you so much for your feedback. Have you ever tried to restart your phone? Sometimes restarting your phone will help notifications. Also, please always have your App running in the background and constantly go to the main page of your App and swipe down to refresh the connection. We are also here to help and to provide you solutions. Please contact us at service@3plususa.com or call 1866-592-0184 M-F, 8am-3pm PST. Thank you!
Something to consider
Response from developer
Dear customer, thank you for your encouraging review, we will definitely escalate your opinion to our developer. We are also here to provide any questions or opinions you might have in the future by contacting us at service@3plususa.com or call 1866-592-0184 M-F, 8am-3pm PST. Thank you!
Issue was resolved
Response from developer
Dear customer, thank you so much for this encouraging review and your support. We are happy that you actually like your watch now. Let us know more of your opinions to make our product even better in the future, thank you for your purchase and support!
It’s fine but…
HOWEVER, I personally think it needs a feature where it can send a notification whenever you’re heart rate is to high (where it’s set to a custom level, and turn it on/off as please- eg obviously turn fear off when your about to workout).
But as someone with prone bouts of anxiety, knowing when my HR is starting to skyrocket by getting a little vibration/ping on my wrist from this would be handy
Response from developer
Dear customer, we really appreciate your feedback and purchase. Could you please let us know which watch you have? Heart rate warning could be set under settings-->Heart Rate-->Maximum heart rate. Please turn the switch on and save the setting when you finished setting it up. We are also here to help and to provide you solutions. Please contact us at service@3plususa.com or call 1866-592-0184 M-F, 8am-3pm PST. Thank you!
Wait this is not accurate
Response from developer
Dear customer, we are sorry for your unpleasant experience. May we know which model you purchased? If it's a built-in GPS model, you need to wait until GPS signal from your watch to completely connected to the satellite before you start your outdoor exercise. If it's assisted GPS model (which uses GPS from your phone), you need to bring your phone with you when you do exercise in order to get your route. Also, it is suggested to set your location service under your phone privacy settings to "always", which allows your phone to sync with your watch automatically without each time going into the app and sync manually. We are also here to help and to provide you solutions. Please contact us at service@3plususa.com or call 1866-592-0184 M-F, 8am-3pm PST. Thank you!
Frustrating Experience with 3plus Vibe Lite and 3plus Pro App
The primary issue I’ve encountered is the “query failed” error when attempting to access call settings within the app. This error has persisted despite my numerous attempts to resolve it. Not only is this a glaring bug, but it also renders a fundamental feature of the watch unusable.
In my quest for a solution, I reached out to customer service. Regrettably, their response has been slow and relatively unhelpful. While we are still in communication, the lack of a prompt and effective solution to a basic problem is disheartening.
I believe that a smartwatch and its accompanying app should enhance the user’s experience, not hinder it. At this point, my experience with the 3plus Vibe Lite and 3plus Pro has left me frustrated and disappointed. I hope that the company can address these issues promptly and provide a more satisfying user experience in the future. Until then, I would advise potential buyers to consider alternative options with a proven track record of reliability and customer support.
Response from developer
Dear customer, we are truly sorry to hear your issue. I still remember your case, and we are here to offer you a new watch to replace your defective individual. Again, we are truly sorry, so please contact us again and have us a chance to help you out in the right way. Contact us at service@3plususa.com or call 1866-592-0184 M-F, 8am-3pm PST. Thank you!
