I have dealt with independent shops and dealerships I feel dealing with auto monkey is the route to go because they come to you it’s simple when it comes to repair and diagnostic you don’t have to worry about having your vehicle that is commercial or fleet towed to repair shop the shop comes to you, I recommend giving auto monkey a test run because there more pros than cons that work in your favorite that can have your vehicle back on the road !!
Developer Response
Thank you for this glowing 5-star review!! We couldn't agree more.My mechanic did an outstanding job! He was on time and efficient! Communication was great! He was respectful and knowledge and I'll request him by name for any future repairs!
Developer Response
What a great review!! You should write in and tell us your mechanic's name so we can relay the kudos. customer-support@theautomonkey.com. I’ve used this app’s service a couple times to get things done on my car that I simply didn’t have time to do myself. The mechanics were always on time and very friendly. A great service and far less expensive and more convenient than going to the local shop.
Developer Response
Super cool to hear. We think we have some of the best mechanics available on our platform. Thanks for choosing Auto Monkey!I had no issues booking service. The reviewers saying “fraud” simply didn’t follow instructions. You put in your car details and your address as well as the repair request. It gets submitted and you wait for an estimate. Sometimes it’s a few minutes…sometimes longer. I have used them twice.
You don’t have to put in a payment method or credit card until you accept the repair estimate. Then they place a hold on your card. If you cancel or the work isn’t completed the hold is removed. Once you accept the estimate you wait for the mechanic(s) to get in touch with you. It’s not an instant process but the savings were substantial for me and worth it. Still faster, easier, and less expensive than dropping my car off at the mechanic for the day and arranging transportation to/from home or work.
Auto monkey is the best app for mechanics and consumers, hands down. They only employ professionals and are devoted to customer satisfaction.
Developer Response
Thank you. It's true, we are devoted to excellent customer service and want nothing more than your satisfaction. Thank you for choosing Auto Monkey!There were supposed be 2 mechanics in my area. I submitted my repair request. When I went to check the app said there was no request. Two additional requests also mysteriously vanished. Don't enter your credit card number. This app is a fraud.
Developer Response
I think there might be a misunderstanding about how the Auto Monkey app works. I might suggest reviewing the How To video on the app's main screen. This could clear up some things. Thanks for choosing Auto Monkey!They are so horrible whoever is trying to make this app better or make it work definitely need to communicate because u have to pay for nobody to even come out to ur house or attemp to call left pending after I paid I recommend u not to use this app at all just take ur services elsewhere
Developer Response
Thank you for this review. Yes, there was problem in your area and we have made adjustments in our vetting process to try and mitigate this kind of issue going forward. We hope you give us another go. Feel free to talk with us more in depth at customer-support@theautomonkey.comTried the App, requested first repair but was told I need request a diagnostic first, so request for a diagnostic was made and left as pending. After calling for an update, was left again waiting for an answer. Eventually I was told that the mechanic decided that I was too far to drive despite being in his area. A wasted 7 days for the repairs to not be made with 0 attempts from the company to communicate.
Developer Response
This was definitely an unfortunate experience. Thank you for expressing this concern. We've amended policies to discourage mechanics from setting their radius beyond what they are willing to drive for even a smaller job like a battery jump. We hope you give us try again sometime.Asks for emailed code then when leaving the App to get it, throws out all the info entered
Developer Response
This bug was fixed over a year ago. Could you ask you to retry and re-rate?I was extremely skeptical it’s a new concept and it seems too good to be true with the pricing being a few hundred less than the dealership with the ability for them to come to you, Volvo quoted me 987+tax auto monkey did it for under 650 with tax Patrick was calm confident and reassured me my vehicle was in the right hands he did an amazing job it’s running better now than it has in months can’t thank you enough. If you’re feeling nervous trust me I was too, auto monkey was a great choice I will call them again and I will tell everyone I know that I finally know someone who can help with cars
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