The Auto Monkey User Reviews

Auto Monkey, LLC

Top reviews

Most RecentHighest RatedLowest Rated

Untrusty

Please be aware before you sign up , read their policy carefully. They said, they’ll charge you once the job is done, but that’s not the case , after putting your card informations, they’ll charge you at the same time with different prices higher than what they said on their website. That’s the reason you can’t use epay because Apple Pay won’t allow them to scam.

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Abbeynoevi

2 months ago

Response from developer

Not sure what this person is talking about, but this is definitely not how our app works. Payments are confirmed by a customer multiple times, and payment is ONLY only transacted AFTER a repair is completed. Not sure where the whole Apple Pay comment comes from. Customers are always welcome to call our support line at 888-501-2201 with any questions. Our support team is available Monday-Saturday 8am-7pm (Central Time).

Repairs and diagnostic

I have dealt with independent shops and dealerships I feel dealing with auto monkey is the route to go because they come to you it’s simple when it comes to repair and diagnostic you don’t have to worry about having your vehicle that is commercial or fleet towed to repair shop the shop comes to you, I recommend giving auto monkey a test run because there more pros than cons that work in your favorite that can have your vehicle back on the road !!

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Choose Auto Monkey

5 months ago

Response from developer

Thank you for this glowing 5-star review!! We couldn't agree more.

Easy Process

My mechanic did an outstanding job! He was on time and efficient! Communication was great! He was respectful and knowledge and I'll request him by name for any future repairs!

TribalKrijger

6 months ago

Response from developer

What a great review!! You should write in and tell us your mechanic's name so we can relay the kudos. customer-support@theautomonkey.com.

Totally Worth It

I’ve used this app’s service a couple times to get things done on my car that I simply didn’t have time to do myself. The mechanics were always on time and very friendly. A great service and far less expensive and more convenient than going to the local shop.

Student2017a

7 months ago

Response from developer

Super cool to hear. We think we have some of the best mechanics available on our platform. Thanks for choosing Auto Monkey!

Ignore bad reviews

I had no issues booking service. The reviewers saying “fraud” simply didn’t follow instructions. You put in your car details and your address as well as the repair request. It gets submitted and you wait for an estimate. Sometimes it’s a few minutes…sometimes longer. I have used them twice.

You don’t have to put in a payment method or credit card until you accept the repair estimate. Then they place a hold on your card. If you cancel or the work isn’t completed the hold is removed. Once you accept the estimate you wait for the mechanic(s) to get in touch with you. It’s not an instant process but the savings were substantial for me and worth it. Still faster, easier, and less expensive than dropping my car off at the mechanic for the day and arranging transportation to/from home or work.

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ChrisBritt83

8 months ago

Auto monkey

Auto monkey is the best app for mechanics and consumers, hands down. They only employ professionals and are devoted to customer satisfaction.

Heyimtroll

8 months ago

Response from developer

Thank you. It's true, we are devoted to excellent customer service and want nothing more than your satisfaction. Thank you for choosing Auto Monkey!

Fraud

There were supposed be 2 mechanics in my area. I submitted my repair request. When I went to check the app said there was no request. Two additional requests also mysteriously vanished. Don't enter your credit card number. This app is a fraud.

capnsharpe

10 months ago

Response from developer

I think there might be a misunderstanding about how the Auto Monkey app works. I might suggest reviewing the How To video on the app's main screen. This could clear up some things. Thanks for choosing Auto Monkey!

Auto monkey app

They are so horrible whoever is trying to make this app better or make it work definitely need to communicate because u have to pay for nobody to even come out to ur house or attemp to call left pending after I paid I recommend u not to use this app at all just take ur services elsewhere

King Myers

a year ago

Response from developer

Thank you for this review. Yes, there was problem in your area and we have made adjustments in our vetting process to try and mitigate this kind of issue going forward. We hope you give us another go. Feel free to talk with us more in depth at customer-support@theautomonkey.com

Disappointment

Tried the App, requested first repair but was told I need request a diagnostic first, so request for a diagnostic was made and left as pending. After calling for an update, was left again waiting for an answer. Eventually I was told that the mechanic decided that I was too far to drive despite being in his area. A wasted 7 days for the repairs to not be made with 0 attempts from the company to communicate.

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Hinsk123

a year ago

Response from developer

This was definitely an unfortunate experience. Thank you for expressing this concern. We've amended policies to discourage mechanics from setting their radius beyond what they are willing to drive for even a smaller job like a battery jump. We hope you give us try again sometime.