Superhero | Aussie & US Shares User Reviews

Superhero Markets Pty Ltd

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App scrolling buggy

There are several instances where scrolling and UX features are buggy. On the “Invest” tab opening and closing groups such as “Following,” “Themes” cause display issues with blank space. Opening the details page of any one stock and then going back also causes issues as it doesn’t remember the previous location of the list, so you have to scroll all the way down and expand groups again. On the “Dashboard” the chart pin point cannot be made to disappear so you have to tab another time period and go back as a workaround. Don’t you have a UX team and BAs that test these things before app release?

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sunday9pm

3 years ago

Response from developer

Hi there, We are excited to let you know that our product team has fixed the scrolling issue in our latest app release. We would appreciate your latest feedback and rating review update if applicable. If you have any further questions, please join us on live chat or email at hello@superhero.com.au.

Great idea and but app needs to be executed better

Love the idea! I think there is definitely a mark for this product and Superhero is one of the best interceptors in the market with a very competitive pricing structure however,
the user experience needs some work. The dashboard is not really easy to use as the companies following list gets lost in all the other details. Analytics are not the best as well and l tend to do all my research else where and use this platform to execute the trade, l think it will be really good if you could improve over all user experience and little features in the app to dominate market share.

Good luck Superhero! Keep working hard!

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farbodbma

3 years ago

Response from developer

Hi there, thank you for your review and feedback! I have sent your comments to the product and senior management team for discussion. If you have any additional questions or comments, please join us on live chat or email at hello@superhero.com.au.

Amazing with room to grow

I love this app and have used many trading apps. However it would be better if when I look through the list of stocks to buy I click one and when I get out of it I have to start again at the very top of the list. Also the brokerage fee for Australian stock is very high in my opinion- even though comparatively with other apps it is low.

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blissbillins

3 years ago

Response from developer

Thank you for your positive review and feedback! Our product team is currently working on a solution for optimising the user interface. We will update you via email once this has been updated.

Good idea, poor user experience

The concept itself is terrific - access to AUS and US shares on the one platform and very low brokerage fees. But I’d have to say the user experience isn’t quite up to scratch just yet. Navigation is quite clunky and layout of the dashboard, ability to sort etc. isn’t great. Plus I feel like more could be done as far as analysis tools. For a lot of people new to the market there’s plenty of jargon and confusing metrics. I feel as though Superhero could make do more to educate the user, or make the numbers and data more intuitive.

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chee-boy

3 years ago

Response from developer

Thank you for your review and feedback! I have passed your comments to our product team for discussion.

Like it but got screwed

Was enjoying
Placed an order at a price and the order went through at higher price putting me in the negative. If it had put the order through at the price listed I would be in the positive.
Something to be aware of. We are using it to make money and if when you press buy and it doesn’t buy what you selected it’s quite upsetting.

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annoyedrightnow136

3 years ago

Response from developer

I’m sorry to hear you have had a poor experience using Superhero. I would appreciate the opportunity to look into this matter further for you. Please send us a message on live chat or an email at hello@superhero.com.au and include information pertaining to your concerns. Once we have all the relevant information, we will be able to better assist you.

Fantastic opportunity to control your super

Moved my superannuation over and love having more control/ responsibility of my super outcomes, would like to see a dark mode and a back button for ease of navigation. Also would like external links to sites like Morningstar to access analytical information

Fabnasri

3 years ago

Response from developer

Thank you for your review and we are glad to hear you are loving Superhero super! Our product team is currently working on a dark mode option and reviewing the ability to attach external links for additional information.

Only one thing missing

I love this app! It has finally gotten me into the world of stock trading and I love that.

There is only one thing that I would change to make it perfect. I would love to be able to set an automatic sell and buy feature. ie. if a stock I am watching drops to a certain price the platform automatically buys the pre determined units I want and if a stock reaches a certain price the platform automatically sells the amount of units I want.

Can the Superhero team make this happen?

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Barrel Baron

3 years ago

Response from developer

Thank you for your review and feedback. Our product team is currently working on providing stop-loss and take-profit order types. We will notify you by email once this feature is available!

Incorrect trade information.

Doing smaller trades, went to sell some shares and had the confirmation that sale price would be x amount, only for the trade to take place and come through as less than what I bought that share for. TWICE.
That left me with not enough money to even trade at all as it left my account under the $100 minimum trade limit. It also purchased some shares at $0.005 higher than was listed. May not seem like much but, when it sells them at $0.015 less… then we have a problem!

If the trade confirmation says it will sell at a certain price, then it needs to actually sell at that price. If the price has dropped in the mean time, DON’T SELL IT.
At least with my actual stock broker, I KNOW for a fact what I’m buying and selling my stocks at… not given nasty surprises when my portfolio ends up 30% lighter all of a sudden.

It’s a fun app and has potential but this has soured me a bit starting up!

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AzraelDeathstorm

3 years ago

Response from developer

Thank you for taking the time to highlight your concerns with us. The last traded price is simply the last price that a trade occurred. The market price, unlike the last traded price, is the price that is offered. You can also check this through the depth chart of the security. We would appreciate the opportunity to look into your concerns further. Please contact us on live chat or email at hello@superhero.com.au.

Please improve on few basic UI buttons

There is no button to go back after you select a share to view. When you do manage to go back by pressing invest It doesn’t take you back to the exact position in the list you were browsing. You can search all over again and find the share you were looking at. This is very annoying, might stop using if the issue doesn’t resolve. Please see STAKE app for inspiration. Can you add filter options like share price low to high and range of price, industry type, etc. that would make this app unique and very useful for me.

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dpxa

3 years ago

Response from developer

Our product team is currently working on a solution for the back-button and optimising the search function feature. We will email you once these features have been released!

Great App for simplified economical investing

1. Would like to add to the numerous requests for a back button that takes you to exactly the previous page so you don’t have to scroll through your whole list again.
2. Also i have to input my password from iphone remembered passwords each time i login, so actually have to press 4 buttons before i login. Not sure if this is app or phone problem, but doesn’t happen with other apps.

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Tap&go

3 years ago

Response from developer

Thank you for taking the time to provide your feedback! I’ve included some information below to help resolve the issue with Face ID. You can switch on the Face ID feature by going to your phone Settings -> Scrolling down to find Superhero -> Turn Face ID on. If you have any additional concerns or comments please send us a message on live chat or email at hello@superhero.com.au.