Leave a Review Sprocket Sports
Never loads
It ALWAYS takes time to load and most of the time never does. When I want to know when my practices or games are, or who’s coming, I can never actually find out because it NEVER loads. Teamsnap is better.Addieplayz29
Adequate but game clockis near useless
TeamSnap is better in just abput every way, but this is at least adequate.
The exception is the clock. There is no way to set the time, adjust it, etc. Logging goal scorer is nice but there is no feature to look at aggregated stats.
I gave it a year to see these things improve but other than cosmetics the app is largely unchanged. Has potential, but needs more dev support.Show lessMcberry808080
Fix the updates
So often I see the schedule or messages have been updated but when I click in to view, it just sits trying to update. Frustrating, please fix the issue!Sephiseattle
App never loads messages or calendar
Almost every time I open the app to view messages and calendar they never load. The load spinning icon just spins and spins and never loads. On several occasions I have not been able to find my sons next game or read messages from the coach. The only fix I have found is to uninstall and reinstall the app. Using iPhone 15 pro max. Not the easiest thing to do in areas of poor cell coverage to find a last minute field change. We were 20 minutes late to the game.Show lessEvanss2
Glitchy
This app has potential and I love some of the features (being able to link league schedules to the app), but it gets hung up all the time. Right now I’m trying to read a message, but when I click messages it just spins and spins. This happens all the time, and not just with the messages, sometimes I can’t access the schedule for the same reason (spinning and never opens).Show less5blackcats
Notifications
Notifications won’t work.Rica Rand
Not user friendly
The sprocket app has been a pain to deal with. It’s not easy to navigate, half the time the app doesn’t load properly, and as of the latest update message notifications are not being sent. I’ll receive and email saying that a message was sent and when you to to the app nothing. This is particularly a big issue when you have multiple children playing in the same tournament. Additionally games have been delayed or cancelled due to weather and we were unable to communicate with our teams due to the app not working properly. I hope developers find a solution for this.Show lessAhcuendb
Notifications
Worked ok until latest update, now I don’t receive push notifications anymore.Nixname 01
App notifications don’t work
Notifications don’t show up on my phone as a banner or tag on the App itself. I don’t see message notifications until I log into the app.
It would also be nice to get a notification when calendar updates are made to existing events.Djllllll
A few small tweaks would make a huge difference
Hey Sprocket developers: please add a thumbs down reaction so team families can vote on things (or express disapproval toward that one annoying parent). Also, folks who used to be staff/managers but are no longer still land on the staff page by default. Otherwise it’s a pretty good app!Mama0623
Developer Response
Thank you for this feedback! We do support a "frown face" reaction emoji in our app today to help users express a range of emotions in Team Chats. We'll take a look at landing former staff members on the staff view by default instead of the member view. We're looking forward to shipping more updates for our mobile app in the near term, and having actionable feedback like yours is super valuable and helps us ensure we get it right. Please keep the feedback coming and thanks again for using Sprocket Sports.
