User Reviews: Hattie B's Hot Chicken

Hattie B's Hot Chicken

HATTIE B'S, LLC

Food & Drink

Shopping

Reviews Summary

Positive highlights

🍔

This app hasDelicious food

🤝

This app hasExcellent customer service

🚀

This app hasEasy to use app

💰

This app hasRewards program

🏪

This app hasConvenient curbside pickup

Negative highlights

🐞

This app hasBuggy app with glitches

🤖

This app hasLack of tech support

🔒

This app hasDifficult to add multiple payment methods

🍟

This app hasLimited menu options (no fries)

🕰️

This app hasComplicated order time selection

Top reviews

Great food even better customer service
Everything I had and everything everyone with me had was top notch.
millerkd
2 months ago
Amazing food
Love this place. Always good even when picked up vs fresh at the restaurant. Highly recommend
Skbarfield
5 months ago
Fussy app, no tech support
It is difficult to have more than 1 credit card in this app. Customer support is 0. The app does not function for uploading receipts for in-person purchases.

My hope is that this negative review will result in a response to my second tech support request
listening LMC
5 months ago
Annoying to re-download
Every time I remove the app to make space, the app doesn’t give me an option to log in and tries to have me enter account registration info and there is no way out of the loop. You gotta fix your UI…this happened last year as well.
kkelly65
9 months ago
Love love love
They have the best service and freshest food! We can’t get enough of Hattie B’s!
ckdaskam
a year ago
No fries
App is easy to use and they have great food. I don’t like that I can’t order fries on app
mosq13
a year ago
Developer Response
Thank you for your feedback and for reaching out to us. We apologize for any inconvenience or frustration you may have experienced. We would be happy to help you resolve this issue. Please contact us directly at hattiebs@thanx.com.
This app is way more complicated than it should be. And why can I only order 15 items??????
This app is way more complicated than it should be. And why can I only order 15 items??????
Too hard to order
a year ago
Developer Response
Thank you for your feedback and for reaching out to us. We apologize for any inconvenience or frustration you may have experienced. We would be happy to help you resolve this issue. Please contact us directly at hattiebs@thanx.com.
App is glitchy
My coworker and I have both had numerous problems with this app and support said they can’t duplicate the issue and just to order through the desktop webpage. I’m very tech savvy so I know it’s not anything I am doing. I have deleted the app multiple times and still have the same results.
AngieMSW
a year ago
Developer Response
Hey Angie, please reach out to support again at hattiebs@thanx.com and reference this app review! We would love to investigate this further!
Where’s the Apple Pay function?
Love the app, but need Apple Pay. Tired of imputing card info.
ard2094
2 years ago
Developer Response
Thank you for reaching out and providing the feedback! We sincerely apologize for any inconvenience or frustration you have experienced with earning your rewards. We would love to help you resolve this issue. Can you please reach out to us directly at hattiebs@thanx.com?
App Review
I downloaded the app, Pitt in my card info for the free dessert. I could not check out. It kept asking me to verify/choose location. I kept verifying the location but it would show something to the degree of “uh ohh you need to verify location”. Anyway after removing my order, closing the app, trying over, etc I still could not get past that obstacle. I had to delete the app and start over again. Then at checkout I didn’t get a free dessert. App has bugs
Al Ro Bundy
2 years ago
Developer Response
Thank you for reaching out and providing the feedback! We sincerely apologize for any inconvenience or frustration you have experienced with redeeming your rewards. We would love to help you resolve this issue. Can you please reach out to us directly at hattiebs@thanx.com?