Help me !!!!!!
I have tried calling customer service one of the numbers doesn’t work the other no one answers….. I verified email I played for hours loved it…… bought 8 dollars worth of eggs an I didn’t receive them … then I went to login again an said account doesn’t exist I can’t login ! An now on my bank statement it charged me another 20 dollars an I don’t even have an account or even able to play now !!!!!!!!!!!!!!!!! It doesn’t deserve even 1 star I am about 30 dollars down an I can’t even login !!! An have gotten nothing in return!
Show less
Stole my money BEWARE
Somehow they got to my credit card and charged me $10. Others are saying this is a recurring charge. I had to cancel my credit card. I only downloaded this because they had a job going. Turns out this is a scam too. Look on their website and they have pages of jobs going where you have to download the app to get an idea of what’s required - probably a way to lure people. Also, I hear they just use the work that people do as part of the trial process - so free work for them. Did I mention that the app is useless? It is so broken and you get stuck By that time they have taken all your information and sold it. There is no way to contact them to be unsubscribed or get your money back. You are very bad people!
Show less
Response from developer
We are sorry for this experience and can understand your frustration. We are constantly working to make sure all users have an amazing time using the platform. Our support team would love to help get you back on track, please email us right away at ASReviews@surprise.com for help and a Surprise on the house.
PPL, DO THIS NOW! Protect yourselves!
This is fraudulent app. DO NOT DOWNLOAD!!!
If they don’t give you a better description of their app, their no good! ESPECIALLY if they ask for a credit card # and never mention in description about charges. Don’t ever do that!
Now, 1. Call your bank and explain the problem and get a new card. Most banks will recoup the money and refund it back to you. 2. File a complaint with Apple and alert them of the fraud. 3. Go to App Store, click on your picture. Look for subscriptions, if you find them there, CANCEL IT.
4. Delete the app and spread the word everywhere(all social media you have acts with).
If they don’t give you a better description of their app, their no good! ESPECIALLY if they ask for a credit card # and never mention in description about charges. Don’t ever do that!
Now, 1. Call your bank and explain the problem and get a new card. Most banks will recoup the money and refund it back to you. 2. File a complaint with Apple and alert them of the fraud. 3. Go to App Store, click on your picture. Look for subscriptions, if you find them there, CANCEL IT.
4. Delete the app and spread the word everywhere(all social media you have acts with).
Show less
Horrible Awful
This app is ridiculous! Avoid and stay away… run away in fact and definitely do not share your card information because they will not stop the subscription or whatever it is and will withdrawal money all the time. I have sent 5 emails and tried to get my card information removed as i do not ever remember signing up for anything of this nature and they still make deductions from my account. I’m beside myself with what to do to get their ridiculous little game to stop.
Show less
Not bad but…
The app keeps crashing before showing me to open my daily surprise with 0 surprises. Also quizzes too centred on US stuff, plus there isn’t a good resilience across the other tabs of the app, if you don’t unlock the invitation to other people basically you’re stuck with one single tab.
With that said, the app has good potential with some very nice and smooth animations.
With that said, the app has good potential with some very nice and smooth animations.
Show less
Response from developer
We are sorry for this experience and can understand your frustration. Our team is working hard to fix all bugs and ensure a smooth experience for all of our suers. Our support team is ready to immediately help you resolve any issues, please email us at ASReviews@surprise.com for urgent help.
Doesn’t work!
The app doesn’t even work. You will play fine for about a week, then it crashes and you lose all your progresses, which funny enough is after you’re billed for it. Every time I spin and get surprises, the app crashes and cannot progress because it sends me back to that screen. Yes I uninstalled and reinstalled. I contacted support and it was useless, they only addressed the missing coins and not even that the app won’t work. Suggested I reinstall after I told them I already had. So I guess you can play if you don’t mind uninstalling and reinstalling ten times a day, and never getting any surprises because it will crash and you have to delete the game and start over.
Show less
Surprise the app doesn’t work.
It works for about ten minutes. Then it starts asking to integrate with your job email and your boss. In the middle of trivia rounds it asks personal questions about your likes and activities presumably to sell this info. After ten minutes the spinner ALWAYS lands on ten coins. You appear to accumulate surprise eggs but cannot open them; you cannot do anything with the coins. The creator used a fake job offer of 125k/year to lure people to give good reviews. While those reviews mostly say, it’s an easy game for me to potentially win prizes; the game makes it completely IMPOSSIBLE to win anything. Don’t waste your time or your personal info. Also when you click app support it takes you to the main website which shows the app to be marketed to companies to increase production from employees. THERE IS NO APP SUPPORT
Show less
Response from developer
We are sorry for this experience and can understand your frustration. We are working hard to ensure a smooth and rewarding user experience for everyone. Our support team is on standby to help you solve any issues, please email us at ASReviews@surprise.com for urgent help and a few Surprises on the house.
Wonder how this will manifest
Apps like this always come along where they are super interesting when they launch, they try to help and satisfy their users, and then they drop off. I am not sure if that will happen with this new platform, but it has a ton of promise and i am excited to
Super glitchy
This company advertises a job opening for a virtual assistant on Indeed at $125k a year. Part of the application was downloading the app and using it to apply for the job. I’ve used it two days in a row. The first day it had me answer the same questions 3 times before I received a surprise. This morning that surprise was gone. Not in my app. Today I won 1 surprise for opening the app and then 3 for spinning the wheel. So a total of 5 in two days. Only 3 show up. App deleted. Highly doubt the $125k job is real.
Show less
Terrible broken app
This app is terrible. Might be a scam? The algorithm is faulty and does not work. The claim you win prizes once you collect a certain number, but the function does not work. I collected a given prize more than the number of times required and nothing happens. Also sounds like potential employees are being asked to download it when applying for a job at this company. I’m all for understanding the product as an employee but this sounds like some attempt to increase app downloads more than anything. Not cool.
Show less
