This is a straight up scam
Thank goodness I’ve used my credit card because it’s easier to dispute. They’ve tried to charge $99 to my credit but ive froze it to prevent them from using it. Meanwhile, at the beginning they lie to you saying they need a credit card for “verification and you will not be charged”. Exact words. I am definitely filing law suit against this company. Already reported this fraudulent company that’s literally lying and stealing from people to Apple. This app need to be shut down. See you in court!!!
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Keeps on charging
App experience: I couldn’t even try the app because it kept on freezing and forcing me out of the app every time I try any games during trial.
Technical issues: The app not only charged me twice during trial, which was supposed to be free, it charged me again a month later after the trial. Customer service wasn’t available on app like it should, so I tried emailing. Service was friendly but the finance team that was supposed to get back to me to help resolve issues never reached out.
I think the app is a good idea but maybe better to not ask for credit card info before letting players try it to avoid the hassle and frustration.
Technical issues: The app not only charged me twice during trial, which was supposed to be free, it charged me again a month later after the trial. Customer service wasn’t available on app like it should, so I tried emailing. Service was friendly but the finance team that was supposed to get back to me to help resolve issues never reached out.
I think the app is a good idea but maybe better to not ask for credit card info before letting players try it to avoid the hassle and frustration.
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Response from developer
We are sorry for this experience and can understand your frustration. Our support team is ready to immediately make sure your issues are resolved, please email us at ASReviews@surprise.com for urgent help.
Great app.. slight issue
Great app and fun to play. However a payment was taken that I didn’t authorise, when first opened it asked for a payment of £0.00 but took a large amount instead… Awaiting a response so fingers crossed it comes back to me
IT’S A SCAM
I downloaded the app for free and was excited to start using it. There first thing they asked me to do was to pay a £0.00 fee to get my bank details. Then yesterday morning they tried twice to take £99 from my account without my consent. This app is a scam because there is no mention of the payment in their terms and conditions and upon further reading unless you are a citizen and live in the United States you cannot redeem anything of the Surprises. I have reported the app to Apple.
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Response from developer
We are sorry for this experience and can understand your frustration. Our support team is ready to immediately make sure your issues are resolved, please email us at ASReviews@surprise.com for urgent help.
IF YOU’RE THINKING ABOUT IT-DON’T!
I would give this crappy app 0 stars if I could. I was on the app for a few days, canceled because the app wouldn’t work and I talked to customer service via online chat to cancel my account. They assured me it was canceled. I’ve been charged 3 times since then and every time I contact customer service, they tell me it’s canceled and they refuse to refund my money even though the charges were unauthorized. I’m going to have to call my bank and report them since they won’t stop charging me. You can’t contact them via phone either. Learn from my mistake and DON’T DO IT!
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Don’t even download!!!
I downloaded the app and it brought up that it was charging me $0.00 to get started. When I okayed it, it told me that there was insufficient funds because it was trying to take out $1, so from there I decided to delete the app because it seemed sketchy. Now I see it keeps attempting to take $100 out of my account that I was not aware of nor did I authorise. When I tried to contact the company, none of the departments will pick up. Their developer website has 2 numbers that no one can get through to and no email. This screams scam!!!!
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Brilliant prizes on offer and fun to play
Having played this game I have enjoyed the quizzes and found them entertaining!
The prizes on offer are amazing and I cannot wait to win one.
I would definitely recommend purchasing this app!
The prizes on offer are amazing and I cannot wait to win one.
I would definitely recommend purchasing this app!
Umm ya… says free why ask for card
Ok #1 this game asks for a credit card befor you can even play but yet it says free??? Adding a credit card means you have to pay for something and lol it doesn’t even say in the description that you need on that is sooo false advertising right there so ya I downloaded it despite all the bad reviews and guess what they pretty much are right if a game says free but asks for a card before you even get to play it then there’s something very sketchy about the game.. especially if there’s nothing in the description about having to add cards or haveing to have a subscription that’s how you know your going to be ripped off don’t download this game….
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DONT PLAY!!
Horrible....game crashes every time you try to open a surprise egg. I have two and every time i try to open them the app crashes. Then it says you cant play the other games until you reach level 100 but progresses you slowly on levels. And the spin wheel is rigged it only ever lands on the +250 coins or the +100 coins, never lands on anything else. Total waste of time. Would be a good dame if it actually worked and gave you prizes. I spun the wheel once and got the open 3 surprises and then the app crashed i went back in and the 3 surprises were gone. You can spin the wheel until your fingers fall off it will never land on anything other than coins.
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SCAM will charge you $9.99 for subscription you didn't sign up for
DO NOT DOWNLOAD
Didn't sign up for a subscription and 3 emails later and cancelling debit card they are still somehow managing to try to charge me. Thankfully it's only through my cashapp so I have my card disabled and it hasn't been able to process it. Emailed them 2 times telling them to cancel my subscription and they claimed they did. I'm on email 3 and they claim they have prioritized my email but next day they have tried to pull it out yet again.
Didn't sign up for a subscription and 3 emails later and cancelling debit card they are still somehow managing to try to charge me. Thankfully it's only through my cashapp so I have my card disabled and it hasn't been able to process it. Emailed them 2 times telling them to cancel my subscription and they claimed they did. I'm on email 3 and they claim they have prioritized my email but next day they have tried to pull it out yet again.
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