Surprise User Reviews

Surprise: All-in-one fun

Surprise.com, Inc.

Games

Entertainment

Trivia

Reviews Summary

Positive highlights

🎉

This app hasFun and engaging games to play

🎁

This app hasOpportunity to win real prizes

🕹️

This app hasWide variety of games and activities

🔍

This app hasInteresting concept of earning surprises

🕰️

This app hasAble to play daily and earn rewards

Negative highlights

❌

This app hasRigged and unfair game mechanics

💰

This app hasDifficult to actually win prizes, even with paid subscription

🐞

This app hasFrequent app crashes and glitches

🔒

This app hasConcerns about security and privacy

🚫

This app hasImpossible to cancel subscription and get refunds

Top reviews

Most RecentHighest RatedLowest Rated

DO NOT TRUST THEM

You will earn ALL YOUR REFERRALS just for them to tell you over half of them don’t count even though they clearly show they counted on your side. They took half my referrals away due to new “rigorous” verification, so I waited a couple months and earns them all back and I’ve been stuck on the last referral because it keeps giving every signup a “fraud” message for signing up. So now they’re saying over half my referrals AGAIN are not eligible even though it says I only needed 1 left! These people and this app is a LEGIT SCAM. Support will not help you, you will waste your time with this app they will not give you what you earned and it baffles me as I’ve been spending $2.99 on this app weekly as well. I hope they get sued DO NOT TRUST THEM.

Show less

Destinyyyyyyy3

a year ago

Response from developer

Thank you for sharing your concerns. We're sorry to hear about your experience with the referral program and we get that you're frustrated. Our platform is committed to fairness and transparency and the verification process is crucial for ensuring just that. These rules are there to prevent any misuse and keep the game enjoyable for everyone. We award a vast array of prizes regularly, adhering to these rules. If you need further clarification or assistance, our support team is more than willing to help. 😊

Fake!!!!!

What a disappointment, after more than a year of playing, having taken the paid Elite subscription several times, and not having won even a rubber band, much less a prize like the ones they offer, I am ready to give you my review about how false it is. It is this game and the loss of time and money it causes. Every time you are about to win something, you never actually earn it! Every item you have that is 9/10 you get added more and MORE items. You always start with another item that is at 1/10. It is repetitive and at the end you never actually earn something. The more updates they put out, the harder it gets to get hammers or any actual prizes. When you are close to getting something, you get hyped up only to get something else and most likely not earn it. DO NOT WASTE YOUR TIME AND MONEY ON THIS!!

Show less

Loly@01

a year ago

Response from developer

It's great to hear about your long-term commitment to our game, and truly value your dedication. We understand the anticipation and excitement that builds while you play, and we aim to make the experience rewarding for everyone. Winning is indeed a mix of skill, luck, and timing, and while it can be challenging, many players like you have found success. We're continuously awarding prizes and remain committed to ensuring our players have a fair chance at winning. We encourage you to keep playing and hope to see your name on the winners' list soon! 🌟

Fun to play and try to win

I love this app. I love opening surprises to see what I can try to win. I have won a couple of small $5 and $10 gift cards but nothing bigger yet. I’m a bit Leary as to whether I’ll ever get bigger items. I am one or two away from many nicer items but never seem to get it which is a disappointment. Also there are many glitches that seem to change day to day. On the surprises you used to be able to try to swap for a chance at different items for free, now you have to pay 500 gems. The scratch and win card is 1000 gems and the reward challenge is very expensive to buy. People will be more likely to stay and buy if the cost to buy things wasn’t so high all the time. Also you win tickets but still cannot use them for anything I can say their support is great and they listen and get back to you quickly and follow up. I live playing the app and pray to win something great soon.

Show less

wmcdan1998

a year ago

Response from developer

Thanks for sharing your experiences with our game! We're thrilled you love the surprises and have already nabbed some gift cards. Our team is always in the process of refining and improving based on player feedback like yours. Your insights truly help guide our enhancements. Thanks for the shoutout to our support team; they truly appreciate it. Keep playing and fingers crossed for that next big win! 🎉

Stay far away from this game

I’ve download this game about a year ago at this point I actually won a prize I was supposed to be getting a $500 voucher for delta that I won playing one of their scratch off games but I haven’t even gotten my prize. Even some of my progress as far as like my surprise eggs that I rightfully earned when they made an update to the app, they were gone so the things that I was supposed to win, and I never did. when I first reached out back in January, this has yet to be resolved and at this point, it’s over a year later do not play this game you’ll just be scammed. It’s a spending money to be able to see Ms all that you’d be able to win these prizes, but you will never win. And when someone did finally get back to me about my $500 Delta voucher that I have rightfully one I was told that the developers were still looking into certain issues. I even took a screenshot and sent them the game showing them that I want and that the app didn’t compute my win. Again, this problem has yet to be resolved and I hope everyone stays far away from this app BIGGEST SCAM! This entire issue was not only dragged out for almost a year, but outside of being dragged out for almost a year. You guys never provided a solution with the fact that you’re app didn’t compute my win, and I have a clear screenshot that I did win but you guys would not give me what I rightfully won sad how companies try and lie and deceive consumers

Show less

eyert7

a year ago

Response from developer

Thank you for the great feedback about the app - we're happy you like it! To examine the issue you've mentioned in your review, please reach out to our Support Team by email at hello@surprise.com, and they'll take a closer look at it 😉 We strive to be the best we can be every day 😊

It’s ok , cheated out of hammers

It’s a fun enough game. But after first day of use very hard to get diamonds and hammers . Took me quite a while to save up enough diamonds to buy hammers brought the biggest pack of 10 hammers plus for extra hammers for 1,800 diamonds, only got 10 hammers… now it’s back to spinning the wheel and hoping I eventually get hammers or diamonds or both, which is what you need to actually win a free gift in this game. Unless you want to spend money to try and get the number of keys you need for the gift you want. If you spend money is your gift really free? Fun enough game but who knows if you will actually win a completely free gift…..

Show less

Rebecca doll

a year ago

Response from developer

Thanks for your feedback! 🌟 Remember, the beauty of the game lies in the blend of chance and skill. Many players win a variety of surprises daily by consistently playing and trying different strategies. While obtaining diamonds and hammers can sometimes be challenging, it makes the reward that much sweeter. Keep spinning and playing, and who knows? You might just be our next big winner!

do not pay for elite

i have had this app for two months and paid for elite all the way through besides the free trial and haven’t won anything. heres the thing- this app is NOT a scam. I’ve seen people win with referrals. the way i like to put it is this app is gambling for poor people (like myself). you pay $3 a week which feels like it’s not much but it certainly does not pay off. you’ll be paying for elite for months before you win anything. you might as well save $3 a week and buy the items / gift cards you’re trying to win. i can’t even imagine how long it takes to win for people who don’t even pay for elite 😭i think I’d lose my mind. also, you’ll get to 9 keys on items and they will just keep adding more DIFFERENT items so you can’t get the last key. if you know a lot of people, referrals are the way to go. but personally, i will be ditching surprise and saving my money instead of being a fool to this specific form of capitalism 💀

Show less

libbywoke

a year ago

Response from developer

Thank you for sharing your insights, we truly value our Elite members, just like you. Besides the chance to win, the membership comes with a suite of perks to enhance your gaming experience. 🎉 We're excited to share that new features are on the horizon, aimed at making the game even more engaging. Remember, many players do win those big prizes daily, and every spin or play brings a new opportunity for it to be you. Should you have any further concerns or questions, our support team is always ready to assist. We're committed to ensuring every player feels the thrill and fun of Surprise!

Shame!

This was such a great game before the new update! I actually used to look forward to playing this game daily, and whats really the worst part is that i reached out to customer service about how i had felt about the new update and it seems that they must have not liked what i had to say because i can no longer open and play the game!! It opens up, loads and then i get a black screen which ironically happened on what was supposed to be my seventh consecutive day of playing and receiving the max reward for daily "check-ins”!! Then theres no way to get “golden hammers” because even after so many “silver hammers” those even stop being given as rewards, then customer support says “it to create transparency between players and themselves” what does that mean? I never write reviews but i felt like this had to be said/known.

Show less

Lyfted1

a year ago

Response from developer

We really appreciate your honest feedback about the app. We always want to make our users happy, so we will be sure to consider this in our future development!😊 As for the bugs you're reporting, we'd really like to resolve it for you! This is certainly not the experience we want you to have while playing Surprise, so feel free to contact our Support Team via the in-app chat or by emailing hello@surprise.com (and be sure to mention your App Store username!)🌟💙

So many games!

Update august 25 - I really am still loving the app. I’ve won a decent amount & there’s so much games to play. I’m glad and hope it sticks around. A lot of times it seems the good apps don’t last.

This app really has everything. Pretty much everything is a way to earn prizes. I downloaded it about 2 weeks ago & I've won $60 in gift cards plus near winning more. Customer service is great also. I hope this app sticks around & continues to operate as they are now. A lot of times apps will change things up once they see things going a certain way. This is really great for anyone. I love winning the prizes but my husband has been on the app everyday & he just plays games. It’s really for anyone at all.

Show less

Food Director

a year ago

Response from developer

Wow, what a fantastic review! 🌟 So happy to hear about your wins and that you're loving our app. 🎉 We're here to stay and keep the fun going for everyone, just like you and your husband. 😊🎮 Keep playing, winning, and having a blast! ❤️🎁🚀

My opinion about this site💋

Hello 👋, I am Aniko Connor and I absolutely love good news 📰- so, this time I get to flip the Pancake and give you the best news 🗞️, that on a positive level cause on a scale of one to ten I can give you guys and gals a 12!!, and my reasoning is that you should be Congratulated on being better than the best because you have the most beautiful and amazing 😻 way of getting into my Brain 🧠 damage after my car accident in 2002, to actually get right back to when I had all of my brain and I was smart so I Thank you so much 😊 for making me happy and for this wonderful opportunity for Positivity and I call it the best brain games to help those in need of recharging themselves if Damaged A+ Thanks 🙏 and Love ❤️ always- Aniko

Show less

Aniko Connor

a year ago

Response from developer

Hello Aniko! 👋 First off, your message warmed our hearts! 💖 We're genuinely moved to hear how our game has had such a positive impact on you, especially after the challenges you've faced. Your resilience and positive spirit shine brightly. 🌟 Thank you so much for sharing your journey and for your kind words. It truly means the world to us. Sending you all the love and positive vibes! ❤️🚀🎮 Keep shining, Aniko! ✨😄🙏

Surprise app

I went with a three for right now I just downloaded and signed up I think yesterday even did the subscription for the elite membership the scratch and match game that you earn credits to use I got two credits to use and the game don’t work so I contacted support and asked them about it they did abosoulty nothing other then they escalated the ticket but as of writing this alllost 38 hours and nothing that game still won’t work I’ve deleted the app and re downloaded still don’t work I like the app and the games I think if you stay at it long and consistent enough you will win so I fee like I’ve started this new app and subscribed to the membership for the better perks just to have one of the games that earns you the stuff not to work the most advertised game support didn’t even offer anything for the inconvenience like they should when customers are let down like that I would really appreciate it if some one actually helped with this and solved it rather than just pushing it off to the side please and thank you I’ll be waiting for a response

Show less

Tyler1008

a year ago

Response from developer

I'm genuinely sorry to hear about your experience. 😔 Your satisfaction and game experience are crucial to us. We appreciate the feedback, and I totally understand your frustration. I recommend reaching out to the support team once more, and in the meantime, we'll note this feedback to continually improve. Thank you for your patience and understanding! 🙏🎮🌟 We aim to make things right.