Credit Savvy User Reviews

CBA New Digital Businesses Pty Ltd

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Ban removal process is opaque and misleading

Not a one click ban removal
The ban they put in place also extends to third parties, each of which require their own ban removal process (detailed unintuitive forms) which take 2-5 days to process.
The worst is that you won’t know this until your creditor is calling you saying they still can’t access your credit. The credit removal confirmation that Credit Savvy provides contains NO information about the third parties. I had to call them to learn about this.
The creditor I used was a mainstream company (IAG) so it is not like the third parties are for obscure credit checks.

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EmilySmrL

2 years ago

Response from developer

Hi Emily, thank you for getting in touch. We are constantly looking to learn and grow, and want to take your feedback on board. To assist you further, please reach out to contact@creditsavvy.com.au.

Set up quick and easy

Unlike some other reviewers, I was set up in just a few minutes and a couple of clicks to put a ban on my credit report for peace of mind. Highly recommended.

garrymelb

2 years ago

Response from developer

Hi! Thank you for your feedback - glad to hear that we are helping you to protect your credit score.

Unable to login via the App

Signed up for the app and gave all my details but every time I try to login it takes me to the credit savvy website, where it tells me it’s unable to login due to a problem on their end.
Yet when I login directly via the website, rather than the app, it takes me straight in!
I just want to be able to use credit shield, but you can only do that via the app.
Tried exiting and reloading the app so many times over the past two weeks, but still no luck.
Please fix this issue!

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DanteVee

2 years ago

Response from developer

Hi, thank you for getting in touch. We are constantly looking to learn and grow, and want to take your feedback on board. To assist you further, please reach out to contact@creditsavvy.com.au.

A great app to keep on top of your credit rating

I highly recommend the Credit Savvy app. I’ve been a member for a while now to keep on top of my credit rating. More than ever, with the recent data breaches, it’s good to have the peace of mind that someone is monitoring my credit rating and that I can get notified if someone tries to take out credit in my name. It’s great to get the monthly emails to let me know I am safe. Thanks.

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Rowanzzz

2 years ago

Response from developer

Thanks for the feedback! Glad to hear that the Credit Savvy App is helping you protect your credit score.

my email address is locked

I am unable to login as I accidentally typed incorrect password and now
Email address is not recognised 48 hrs later and no unlock, I tried ti set up with new email and still having problems. How the heck to do contact someone to unsubscribe so can start again. Looked to be a good thing but technology and personal contact lacking.

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Lagotto58

2 years ago

Response from developer

Hi, thank you for getting in touch. We are constantly looking to learn and grow, and want to take your feedback on board. To assist you further, please reach out to contact@creditsavvy.com.au.

Worse than useless

App logged me out after I created account. I entered all my details using log in with apple. Now I can’t get back in. Emails aren’t forwarding to me and it’s impossible to recover account if you can’t access the email messages. Tried starting again with new email but as soon as I provide all my ID the app says there’s already an account with those details and boots me out again. Support is non existent. Don’t waste your time.

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Total time waster

2 years ago

Response from developer

Hi, thank you for getting in touch. We are constantly looking to learn and grow, and want to take your feedback on board. To assist you further, please reach out to contact@creditsavvy.com.au.

Clunky as hell

Installed on iPad for credit ban usage, and the keyboard often fails to appear when it asks for codes to be entered. As in *extremely* often, I could type anything in at all. Frustrating!

QR codes don't work on my iPad and trying to use alternatives to that was infuriating due to the nonexistent-keyboard issue, as was logging in again.

When trying to view my password to crosscheck it, the app assumes I want to change it and I cannot see it.

As for the actual credit score etc, I cannot say if it’s accurate, or comment on anything else, but the app needs to be fixed for ease of use.

My iPad is fully updated on software so it isn't that causing these problems.

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Cari S

2 years ago

Response from developer

Hi, thank you for getting in touch. We are constantly looking to learn and grow, and want to take your feedback on board. To assist you further, please reach out to contact@creditsavvy.com.au.

Great tool!

Awesome tool! Helps me really see what accounts are affecting my credit. And emails tell me when something has changed so I can monitor my credit. Highly recommend everyone should use this platform!

Laura Faulconer