Bring back the old one, or at least give us the choice!
Edit 26/10 after developer answer.
Where are, in the app, the buttons you are talking about? I can’t see any “empty trolley” or “grid layout”. Please, avoid to answer if this means to make a joke. Give us respect.
Response from developer
Thank you for taking the time to pass on your feedback and suggestions. We’re sorry to hear that you’ve had a number of issues with the app. You can still remove all items from your trolley by clicking the “empty” button at the top of the trolley page. There is also a “Grid View” which enables you to see products side-by-side, rather than in list view. If you continue to have issues navigating our app, don’t hesitate to contact the customer hub, who will be happy to assist you further.
A backwards step
Response from developer
Hi Valcot, thank you for taking the time to leave this review. We are very sorry to hear that you are not enjoying using our new app. You should still receive a PDF receipt in an email after your delivery has arrived. We're confident that our new app will improve your exprience when shopping with us, but we do appreciate that there is room for improvement. If you wish to discuss your concerns further, please get in touch with our customer care team.
Absolutely appalling.
Product pages no longer have a link to the range of products (eg all the pizzas from the same brand)
The basket is no longer sorted in any fashion, making reviewing the order very frustrating.
In neither the app view, nor the pdf receipt is there any indication of actual expiry dates, making weekly meal planning significantly less convenient
The favourites and featured are muddled.
Search is much less functional, and the useful sorting options appear to have gone.
In general the whole thing looks like it was designed for a failed GCSE project.
Basically. Cross. Without a Xmas delivery (normally to my mothers out of the as region and so cancelled) and fed up.
And now having just seen quite how far back the one star reviews go complaining of the same (and more) issues we’ve mentioned above, I think apoplectic may be a better term.
Response from developer
Thanks for the review. We’re sorry to hear you aren’t enjoying our upgraded app. We’re confident that the app will ultimately enhance user experience, but we’re listening to our customers and appreciate any feedback you have to further improve our app. We’d really appreciate it if you could contact our customer hub, so we can discuss your issues with you further.
Just awful!
Response from developer
Thanks for the review. We’re sorry to hear you aren’t enjoying the new app. We do believe the new app will ultimately offer our customers a smoother, more enjoyable experience when shopping with us but also understand that there is currently room for improvement. We are looking forward to bringing some popular features from the previous incarnation of our app in future updates, as well as some new features to improve your shopping experience. We’d be more than happy to discuss your concerns further, should you wish to contact the customer hub.
Please sort the app out!
You go on to sort your weekly shopping out. You see promotions and you add them. It tells you that you’ve added the products in the promotion, but on the same page it tells you the promotion isn’t available, so you remove items in that promotion and during the checkout, it tells you there are incomplete offers in your basket! Yep, you’ve guessed it. It’s the offer that is advertised - yet no longer available.
Having to keep on checking which offers are active and which aren’t, it’s much easier (and cheaper) to take yourself off to the local supermarket. Oh… and due to this confusion with the offers Ocado credited my account, and yet I can’t find that credit anywhere. As it stands right now, I can’t think of a single reason to use Ocado again, and for those that manage the app, can you please sort out the offers so that people aren’t led to believe that they’re getting an offer that has expired and are paying full price to the products!
Response from developer
Hi Vince, thank you for taking the time to leave us a review. We're sorry you are finding the app not very useful and experiencing problems at checkout. We understand you expected better. our feedback is really important to us and we will ensure this is passed back to our Development Team as we strive to deliver the best service to our customers. If there is anything at all we can do to help, please reach out to us via one of our social media channels or email ocado@ocado.com. Thank you. - Nadia
Not great
Full of bugs (I couldn’t check out as button was covered by a summary overlay!), lists functionality has been killed (1. can’t edit the items in a list, 2. lists have been transitioned from normal app but quantities of items haven’t, 3. Can’t create a list from a shopping cart…), the book a slot calendar no longer shows the days I have a slot booked already, search is temperamental and doesn’t show items that are out of stock (so it seems like Ocado doesn’t carry them until you search out of an specific order…).
It’s essentially a mess and a big step down in functionality from normal app sadly.
Response from developer
Thank you for your review. We’re sorry to hear you’ve had trouble using our upgraded app. We are aware of an issue with checkout and are in the process of rolling out a fix for this in the near future. We really appreciate your suggestions and will take them on board as we continue to develop our app. Should you wish to discuss your concerns further, don’t hesitate to contact the customer hub.
Terrible!
What happened?
All of the good features have been removed!
1) You can no longer sort by rating
2) Where have the food categories gone eg Chinese, Italian, Indian etc?
3) You can no longer filter by brand, only obscure dietary needs.
4) Worst of all, you used to be able to build up a top-up order before editing an order, and then quickly open and edit a pre-exiting order to add it, without losing basket items to the “suddenly out of stock black hole”.
You can no longer do this, and the orders stay separate.
This frustrated me so much that I cancelled the pre-existing order, as I couldn’t find the mental strength to find and add all those items again.
There were then I suitable delivery slots to add the new items to, so I just sacked the lot of it!
Congratulations, Ocado, £150 odd shopping you lost there.
5) Somehow the items are less clear, and you’re restricted to a list view only on your basket. I used to be able to see what I had at a glance.
Who the hell approved so, so many backwards steps?
I will it be using this again until it’s sorted.
The thought of trying to use this all with the stress of online Xmas food ordering as well chills me to the bone!!
I’d rather spread my business across other supermarkets, thank you… at least the app experience is easier!
Response from developer
Hi Darth-Tao, we are very sorry to hear that you have had a negative experience with the new app so far. We are listening to all feedback and taking on board all suggestions we receive to try and improve the app going forward. For us to log this with the relevant team for you, can you contact us on one of our social media channels? - Rory
Unable to Access the App
I have shopped with Ocado many times and have had brilliant customer service and great products - when I lived in Derbyshire.
Now we live in Devon. I can’t use the old app because I have an EX (Exeter) postcode - so I need the new Ocado Exeter app.
I emailed customer services and they advised to use a new account for this app.
I can’t use my old login details - I have to create a new account. So, create new account (as advised), and log in.
I sit here for a hour or so and do a full shop. Go to checkout and it asks for my postcode. ‘Sorry, you are in the wrong place, we don’t deliver to that postcode’. So, it logged me in online. I still can’t log into the app and I my time shopping is wasted!
Sort it out Ocado!
You send us money-off vouchers to encourage customers to return that we now can’t use because we can’t actually access your shopping facility !
Been trying for a few weeks now and thought I’d finally succeed, but no.
I’m sick of wasting my time trying - I’m off to Sainsbury’s
M&S need to use an additional online food distributor, not just Ocado. Because now M&S are loosing online food sales too
Response from developer
Hi there, thank you for leaving us a review. We're sorry to hear you spent so much time trying to get into the app and making a new account for it to be unsuccessful. We appreciate how frustrating this must be especially when you were used to great products and customer service when you used the old app. We understand this has left you feeling like you want to shop elsewhere. Your feedback is really important to us and we will ensure this is passed back to our Development Team as we strive to deliver the best service to our customers. If there is anything at all we can do to help, please reach out to us via one of our social media channels or email ocado@ocado.com. Thank you. - Nadia
Truly awful - I’ll need to shop elsewhere now
All the basic useful functionality is gone. Can’t sort by rating anymore (which is the best sort function of them all). I’ve not been able to log in for 2 months now so have had to use the Ocado website for my shopping over the Christmas period, which is hours of my life I won’t get back!
After years of being a loyal Ocado shopper, I’m now at the point where I’ll move over to Waitrose. For my own sanity!
Oh, and there’s no instant shop button anymore either. I guess you know all this already. How this was approved to launch on us I’ll never know!
Response from developer
Hi Bella, thank you for taking the time to leave us a review for our new app. We're sorry to hear you don't like the app and it hasn't allowed you to sign in. We appreciate you are a loyal customer and this has left you considering shopping elsewhere. We will pass your feedback to the Development Team as we strive to make your experience with us as smooth as possible. If there is anything at all we can do to help, please reach out to us via one of our social media channels or email ocado@ocado.com. Thank you. - Nadia
I would put zero if there was the option- awful south west app
Response from developer
Hi there, thank you for taking the time to leave us a review. We're sorry to hear you are having a poor experience with the app. We will pass your feedback to the Development Team as we strive to make your experience with us as smooth as possible. If there is anything at all we can do to help, please reach out to us via one of our social media channels or email ocado@ocado.com. Thank you. - Nadia
