Problems with offline access
I am a big fan of the content on this app. However, the app is a barrier to consuming this content. It is very buggy when going in and out of cell service in the mountains. This issue causes the podcast to stop suddenly and then be unable to resume due to lack of internet access. Additionally, you can download episodes but this doesn’t allow you to actually play them when you don’t have cell service. I presume it is tied to the CME attestation? Either way, fixing this problem with the app will keep my subscription active.
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BEST PODCAST FOR URGO APP
I LOVE this urgent care podcast! I am a new grad PA working in urgent care and this has been my go to resource for urgent care topics. I love the variety in length of episodes (from 5 minutes to 30 minutes), I always listen on my drives to and from work. I enjoy all of the clinicians they have had on and truly learn so much that I can apply to my clinical practice.
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Buggy
Unfortunately, the app fails to keep track of where I am at with my listening quite frequently. So I am endlessly frustrated to find where I left off. It also frequently fails to mark chapters that I have viewed completely as listened to and I will have to go back and manually correct it. Also, if I play the content at 1.2 X speed, it seems to decrease my CME value (time) which is a bit bizarre in my opinion. If one has reviewed the content, what difference does it matter the speed at which that was accomplished? The general idea is fine, but the software developers need to work on it a bit more.
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Response from developer
Thank you for letting us know about what's happening in your app! We are working hard to ensure that playback tracking is accurate and consistent. Playback speed has no bearing on the CME you accrue - we'd love to look into your account further to dig into what might be going on! Please email us at feedback@hippoeducation.com and share the email associated with your account so we can get this resolved quickly.
Bad app
Since the new app, bugs all over the place! Hard to listen to your monthly podcast without wasting time try to get threw the numerous bug … Maybe it’s time to cancel subscriptions
App not functioning
I’m unable to play episodes on the app.
Amazing content! Horrible app
Hippo Education is the best CME out there. Well researched, entertaining, evidence based, and well produced. Unfortunately, the app is the exact opposite. Crashes with some regularity. The player frequently forgets where you were in a segment. Scrubbing is difficult. It will randomly empty the cache so you have to redownload a chapter that you have downloaded. Additionally, the set up makes it very difficult to listen to older chapters. The only advantage of this app to its prior incarnation is that it automatically logs your CME credits but I would gladly give that up for the stability of the previous app.
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OUD decoded
Overall this is a great source of primary care CME. I have been using it for over two years. I am excited to have a access to OUD decoded. Unfortunately I can only use it in a web browser as it does not load on the app even though the App Store states 1.5 update gives you access?
Does not save location or advance
I subscribe to PC and UC RAP and really like the Hippo Education content. However, I absolutely hate this app. I listen in short stretches, like driving for 5-10 minutes to work. When I start playing, the audio will switch between chapters, but the screen stays on the initial chapter for which I started playing. If I want to go to the currently playing chapter, like to look at the chapter summary, I have to go back and then select the chapter that's playing, but it won't realize that I'm half way through and will restart the chapter. I spend way too much time figuring out what I was last listening to, both chapter and location in chapter. I've deleted and reinstalled the app, made sure background refresh is on, but nothing helps. Using this app feels like a chore. Like any audio or podcast app it should visually advance with the audio and keep track of where I am, but it does not. 5 stars for content and 1 star for app.
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Glitchy
I glad i signed up for a free course and didn’t spend actual money on this app. The glitches are infuriating after only 2 days of use. The app is constantly losing track of where I stopped listening. Sometimes it loses track of the set playback speed. It also seems to disassociate what’s playing from what’s being shown on the screen. The information is good but the app is awful. I considered signing up for more lectures using my cme money but the current state of the app guarantees I won’t be spending any money here in the future.
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Cumbersome to log in every. Single. Time.
This app is the only one I’ve seen that does not remember user information between uses. Having to navigate and click through several screens of info before each use is annoying at best, especially if I’m reopening the app after putting my phone down for a few minutes or having to do another task. This includes answering phone calls when driving, and that was the main draw of a CME podcast for me, but it’s not safe to re-navigate the login screens on the road and as a result haven't been listening much. I don’t know if anyone has a workaround but if this isn’t resolved I can’t justify continuing to subscribe.
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Response from developer
Thank you for writing in, and so sorry for the difficulty you're having with the app! This is a rare bug that we are working to resolve, and in the meantime we are able to fix this for your account manually on our end. Please let us know the email address your account is under by contacting support@hippoeducation.com and we will get this resolved for you right away.
