Finally a simple and safe app to use!
Gets 5 stars from a new customer!
Cannot even start
Response from developer
Hello Crees164, We wanted to let you know that our team has now fixed the issue you’ve reported. Please could you try again? If we can help further in the meantime, do contact us at https://cynergybank.my.salesforce-sites.com/ContactUs/. Cynergy Bank
Effective banking app
Super convenient
“Something went wrong” - doesn’t work
I’ve tried WiFi and Mobile data. I’ve quit and restarted the app but it’s the same every time. My online access via a web browser is fine but the app is useless.
Response from developer
Hi Blade Runner 2038, Our app team is putting the finishing touches to business banking features that will enable switching between personal & business accounts on the same app. As soon as the update is published—a matter of weeks—we'll email business banking customers. There'll also be a notice on the app to upgrade. Hope that helps?
May be good BUT can’t log on
Response from developer
Hello feetstillcold, Checking back in with you to let you know that this issue has now been fixed. Thank you very much for flagging it. If you're still having trouble however, please do let us know either by replying here or via https://cynergybank.my.salesforce-sites.com/ContactUs/. Many thanks, Cynergy Bank.
Network connection issues
Response from developer
Hello TSA.CN0, Thank you for taking the time to let us know about the connection problems you've experienced. We're really sorry you've had this experience. It has been raised with our app team for further investigation. When we have an update, we'll post another message here so you can try again. In the meantime, if you need any support or wish to share further feedback, please don't hesitate to contact us at https://cynergybank.my.salesforce-sites.com/ContactUs/. Cynergy Bank
Won’t allow me to login
Sort it out Cynergy !
Ipad version - First impression
The mobile banking site on the web is a nightmare and takes so long to get online. The app is much quicker but presumably just as secure. Have come across 2 issues so far. You cannot contact the bank through the app. Seems you can only send secure message via online banking which seems daft. Hopefully this will be added soon Secondly I have an account that I closed a year ago but cannot see a way to remove it from my list of accounts. I tried the “customise” tab where I clicked the account name but it still appears in the list of accounts. I was able to reorder the accounts so my active one is now on top. Would be useful to be able to get rid of inactive accounts. Overall I am liking the app and such an improvement on the web banking option.
Registration
I have just attempted again to register, after leaving it for several days, & it failed again saying there had been too many attempts & to try again in an hour’s time ! This is the same message I got the last time I tried a few days ago - seems to have got in some kind of loop !!
Response from developer
Hello AOPFC, We're sorry to hear that you have had a bad experience using our app, and we really appreciate you taking the time to let us know. Thanks to feedback like yours, we're pleased to report that the problem you were having while registering to use our app has been fixed. We hope you will try again. And if you need any support or wish to share further feedback, please don't hesitate to contact us (https://cynergybank.my.salesforce-sites.com/ContactUs/). Thank you again, Cynergy Bank
