Onboarding too long
I love this app and have been a longtime user. However, I recently encountered an issue when redownloading it on a new phone. I have a Gmail account, but accidentally clicked “Sign in with Apple” and was forced into an onboarding flow with no option to exit.
If it had been just a few screens, it wouldn’t have been a big deal, but I had to click through more than 10 screens just to reach the home screen—where all I wanted to do was delete the new account and log into my existing one.
Your product team should consider adding a way for users to exit the onboarding process when they realize they’ve made a mistake. It’s fine to recognize that I hadn’t completed account setup and guide me through onboarding, but there should be an option to back out. The current experience was unnecessarily frustrating and time-consuming.
That said, I still think this is an amazing product overall! Looking forward to seeing this improved.
If it had been just a few screens, it wouldn’t have been a big deal, but I had to click through more than 10 screens just to reach the home screen—where all I wanted to do was delete the new account and log into my existing one.
Your product team should consider adding a way for users to exit the onboarding process when they realize they’ve made a mistake. It’s fine to recognize that I hadn’t completed account setup and guide me through onboarding, but there should be an option to back out. The current experience was unnecessarily frustrating and time-consuming.
That said, I still think this is an amazing product overall! Looking forward to seeing this improved.
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