Recent update increases both bugs and ads, hurray!
Drains battery
Response from developer
Hello. The Background Monitoring option can be turned off. Please go to the App>>Settings>>Preference>> Background Monitoring and set it to OFF. If you need more help contact our Support team at support@5gencare.com. Best regards.
Poor quality overall
- The screen doesn’t stand on it’s own and the sound is very low, even on the highest setting.
- The screen needs to be constantly charging because the battery dies very quickly.
But my biggest issue is the app… It’s honestly very bad. Needs to be constantly refreshed because the screen freezes several times a day. The lullaby button appears 1 out of 2 or 3 times. Yes, it just disappears... sometimes needs to close and reopen the app SEVERAL times for it to reappear and be able to turn the lullaby off!
Already looking for another monitor…
Response from developer
Hello Chahra. I'm sorry to hear that you have issues with the monitor. It seems you have multiple issues. Could you please contact our Support Team at support@5gencare.com or support@chillaxcare.com. They should be able to help you resolve the problems you have. Kind regards.
Good but…
Response from developer
Hello. Thank you for your honest review. Have you tried just unplugging the camera and plugging it back in? That can help with both the lag on the app and the camera disconnecting the monitor. If, however, the issue is still there, please contact our Support Team at support@5gencare.com. They will help you further. Kind regards.
App works but drains battery
The main issue I have is that it is an absolute battery drainer. It is regularly using 55%-70% of my usage compared to other apps. I once clocked the background activity for this at 18 hours. I get that it’s likely set up that way due to the complaints of the video freezing when it actually just needs refreshed but there at least needs to be an option to disable it in the background. I already turned off “Background App Refresh” in the iOS settings but that seemingly does nothing. Can we get a manual refresh button or something within the app so it doesn’t have to constantly run in the background?
Response from developer
Hello. Thank you for your honest review. I shared your feedback with our development team. Hopefully, they will be able to improve that part with the new update. For any questions you may have please contact our Support Team at support@5gencare.com. Kind regards.
Great product!
Response from developer
Hello. Thank you for your honest review. Could you please contact our Support Team at support@5gencare.com so we can help you with the temperature-related issue you have? Kind regards.
Viewing camera
Response from developer
Hello. I'm sorry to hear that you have problems with our app. Could you please contact our Support Team at support@5gencare.com so we can help you further? Best regards.
App rarely works - frozen all the time.
Response from developer
Hello. I'm truly sorry to hear that you have problems with our app. Could you please try to just unplug the camera and plug it back in? If the issue is still there please contact our Support Team at support@5gencare.com so we can help you further.
Slow to respond, too busy, don’t like
Screen mode. Very annoying.
Response from developer
Hello. I'm sorry to hear that you have issues with our unit. Could you please contact our Support Team at support@5gencare.com? We can help you resolve the streaming issues you have. Best, Bojan
Stopped working with iOS 16
Response from developer
Hello. I'm sorry to hear that you have issues with our app. Could you please contact our Support Team at support@5gencare.com? We can help you resolve the streaming issues you have. Kind regards, Bojan
