No funciona
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Problem
They gave me a Russian company and I’m in Ghana I tired changing it and it not working don’t like the app at all you can’t even delete the account
Response from developer
Hello! We apologize for the inconvenience. Please reach out to us at support@yango.com with the details of the issue so we can resolve it promptly.
Pathetic app Service
Can’t receive my mobile no verification code
Response from developer
We will be especially grateful if you share your experience with us by writing from the application or to the following email address smm@yango.com We will do our best to solve the problem.
You need to review your apps
Hello. I am a driver with Yango pro. There are a lot of things you need to review about your app.
1) Please when a rider places an order , the next thing that should pop up is for the rider to call or text the driver to confirm before the driver moves. Some riders place an order and cancel when the driver is already close to the location. Some riders don’t even pick up their call nor reply to text to give their exact location. So you should make it in such a way that the is an automatic pop up for confirmation before the driver moves.
2) You should create an inapp electronic wallet for riders which they can recharge and pay for their trip like the driver recharge their balance to avoid any misunderstanding. And a percentage should be cut off from the riders balance if they place an order and cancel when the driver is already on his way. In this way you shall have more serious riders.
3) Your app should start considering dirt roads and make the tariffs higher for dirt roads and secondary roads because drivers at times need to go for a car wash or car maintain after accessing those dirt roads. Or each riders journey should end at the main road because some riders now take advantage of the fact that they can send a negative feedback through their app even though visibly they see your Vehicle cannot access certain roads.
3) Driver security should be premium.You need to get all information from the rider same as you get all information from the drivers, not just a phone number. You should at least get the riders Identified (ID card number, photo, phone number etc)When placing an order the riders should have a questionnaire which questions them on how many persons the driver is coming to pick up and asking if they are going to get into secondary roads.
At times we transport people late at night to very dangerous areas and I guess you do not have any information on those people the driver transports , just a phone number. What if something bad happens to the driver?
4) I think your priority points should not depend only on the riders comments or review but on the drivers activity. It’s okay to loose more activity point rather than just -1 or -2. We cannot always count on what people say because each rider is free to write whatever he/she wants be it true or not. Mentalities vary.
That will be all for now
1) Please when a rider places an order , the next thing that should pop up is for the rider to call or text the driver to confirm before the driver moves. Some riders place an order and cancel when the driver is already close to the location. Some riders don’t even pick up their call nor reply to text to give their exact location. So you should make it in such a way that the is an automatic pop up for confirmation before the driver moves.
2) You should create an inapp electronic wallet for riders which they can recharge and pay for their trip like the driver recharge their balance to avoid any misunderstanding. And a percentage should be cut off from the riders balance if they place an order and cancel when the driver is already on his way. In this way you shall have more serious riders.
3) Your app should start considering dirt roads and make the tariffs higher for dirt roads and secondary roads because drivers at times need to go for a car wash or car maintain after accessing those dirt roads. Or each riders journey should end at the main road because some riders now take advantage of the fact that they can send a negative feedback through their app even though visibly they see your Vehicle cannot access certain roads.
3) Driver security should be premium.You need to get all information from the rider same as you get all information from the drivers, not just a phone number. You should at least get the riders Identified (ID card number, photo, phone number etc)When placing an order the riders should have a questionnaire which questions them on how many persons the driver is coming to pick up and asking if they are going to get into secondary roads.
At times we transport people late at night to very dangerous areas and I guess you do not have any information on those people the driver transports , just a phone number. What if something bad happens to the driver?
4) I think your priority points should not depend only on the riders comments or review but on the drivers activity. It’s okay to loose more activity point rather than just -1 or -2. We cannot always count on what people say because each rider is free to write whatever he/she wants be it true or not. Mentalities vary.
That will be all for now
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App size
The app size is too big and also doesn’t function well with iOS.. check it well…and the network side also is very bad….Reduce the app size
Response from developer
Hi, thank you for taking the time to share your ideas with us. We will forward them to the relevant department. Your feedback will help us improve and offer you a higher quality service.
call button not working
call button is not working we can’t call our riders
Response from developer
Hello! We apologize for the inconvenience. Please reach out to us at support@yango.com with the details of the issue so we can resolve it promptly.
Calls
I can no longer call my riders is not working
Unable to communicate with clients
In your latest update, the call function / button is no longer working making it impossible to call the clients. Please fix this
Login error
The new version 1.83 is not working. It’s showing login error. Kindly fix it as soon as possible.
Login error
The new version is not working kindly work on it..it’s showing login error when you try to login thank you
