Review bomb?
I have ordered food from them at least ten times (not including my relatives’ orders) and I never hear complaints from their orders in the Concord, CA store. I will take out one star for not offering apple/google/samsung pay on the app as an option. This should be the standard as it is free and much more secure than inputting your credit and debit card information. I suspect that the posted reviews are misleading as my experience with this store is basically the same as all other stores that I go to (and those stores have thousands of reviews - the biggest difference is that the other stores offer Apple Pay unlike this one - at least for online orders).
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