It works
I'm no fan of the LTA (have they stopped trying to call themselves British Tennis?) but in my short experience this app is good. Remember, it's a ticketing app, that's all. It's simple to download. It takes a while for tickets reach it but I don't think that's the fault of the app. It's easy to find your tickets and easy to transfer them to someone else who also has the app. The tickets won't go into your Apple Wallet but that's because they're PDFs. Honestly, I'm pleased with it.
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Unnecessary
Why is this needed? Every single person going needs a smart phone with the app, give all the data etc.? Also a really awful app to use. Tickets sound just come as pdf email attachments! Total fail LTA
Useless
I’m due to set off for Eastbourne in two hours and my season ticket has still not appeared in the app. It has worked in previous years but at the moment I can only view tickets for past events. Have tried the LTA website but that also says that my tickets aren’t available yet. I hope the box office is fully staffed as I imagine there will be very long queues of people requesting for their tickets to be printed.
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Terrible!
Impossible to transfer tickets to guests as app crashes asap I start to enter search of my address book. No help online, no number to call. I have tried reinstalling the App several times. It is clearly very unstable.
Doesn’t work
Hasn’t downloaded my tickets bought months ago. There is no helpline and the whole thing of having 3 different accounts is ridiculous.
LTA website is still a nightmare
After so many years of trying to use this website it never seems to get better. Why can’t they get it right ? Look at the government websites to see what can be achieved
Weird choice
Agree with all the (negative) comments below - what a strange and ill-informed choice for running events. Needs digital expertise, full of typos and strange friction for the user which suggest lack of investment and therefore cheap development. I imagine any ‘savings’ they may have anticipated through digital ticketing are negated through on the door issues with such a dodgy app, login (not the same account!!??) etc.
To be fair I had already seen the below comments so was expecting an odd and poor experience but my additional gripe is that it says it supports wallet but this is not the case, I have no option which I would have liked, to add the tickets to my Apple wallet.
To be fair I had already seen the below comments so was expecting an odd and poor experience but my additional gripe is that it says it supports wallet but this is not the case, I have no option which I would have liked, to add the tickets to my Apple wallet.
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A headache
Registering for the LTA app is a bit of a faff
- if you have an existing LTA login, it’s not the same
- you need to check which email you used to buy the tickets and make sure you use that one to sign up on the app
- the app won’t let you copy/paste your password so choose an easy one
- on first login it will tell you there are no tickets, you need to pull down on the tickets tab to refresh it
- if you have an existing LTA login, it’s not the same
- you need to check which email you used to buy the tickets and make sure you use that one to sign up on the app
- the app won’t let you copy/paste your password so choose an easy one
- on first login it will tell you there are no tickets, you need to pull down on the tickets tab to refresh it
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Stupid Stupid Stupid
I have been sent a link by email for tickets to LTA Queens tournament. I downloaded the app, set up an account with my personal email but can’t transfer the tickets in because the link was sent to my work email and it is impossible to edit my profile. I have tried deleting the app and re downloading but, although it says it deletes all data, in fact it still retains the profile so I cannot now change it.
I wish I could be more excoriating about utterly incompetent this app is.
I wish I could be more excoriating about utterly incompetent this app is.
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Terrible app- shocking lack of customer service!
I can only agree completely with the comments below ! I have been sent 2 tickets by a friend for Semifinals on Friday at Cinch Queens Tournament which never arrived in my account. Ticket agents don’t want to know and LTA offers no personal help to enquiries about ticketing app ! My friend, 81, and I ,72, have been so looking forward to it but after hours on the phone and iPad have now all but given up ! Very sad and disappointing for life long tennis fans 😨
You must offer paper tickets at the venue when evidence of purchase and transfer is provided by us customers . We paid for tickets !
You must offer paper tickets at the venue when evidence of purchase and transfer is provided by us customers . We paid for tickets !
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