Newpay User Reviews

NewDay Limited

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Awful! Disgraceful company

Keep putting £12 charges on for late payments and have put me from 0% interest contract to a 49.9% interest because of these ‘late charges’ but I noticed they were taking my Direct debit out LATE and then blaming me for them bouncing back. I have direct debits set up on that date for a reason, if you don’t take them on time that is not my issue. Already told them I’m taking them to court over it. Disgusting DO NOT USE

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Kylelufc1

5 months ago

Response from developer

Hello Kylelufc1, we're sorry you feel this way. A direct debit would attempt to collect your payment on your due date and would only ever be taken later if this fell on a weekend or bank holiday. Any late payments can cause a 0% interest offer to be removed. Due to data protection I'm unable to look into this further but to discuss this in more detail please contact our Customer Service team on: 0330 838 0170 - Steve

it’s not let me register

its not let me register

sjdusjsb wiej

5 months ago

Response from developer

Hello there, if you need assistance with the registration process, please get in touch with us on: 0330 838 0170. Our Customer Service Team will be more than happy to help you. - JJ

Shocking impossible to navigate

Worst app I’ve ever used

Bentenmackay

7 months ago

Incredibly tricky to navigate

Incredibly tricky to navigate, which I assume is a deliberate attempt to confuse the user into missing due dates etc so the company can make more money. I regret choosing Newpay as my purchase has cost me a lot more than anticipated, the app should make finances easier to manage and not the other way around.

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Leanda H

a year ago

Response from developer

Hi Leanda, we're sorry to hear this. Please confirm exactly what issue you're facing when using our facilities? - Brad

AVOID

The app is not fit for purpose you just can not log into your account. I have made several telephone calls and nothing has resolved the issue. Sick of hearing silly excuses please do not waste your time.

Bkjhng

a year ago

Does what it says on the box

Great app, easy to navigate and view your instalment plans. Setup my direct debit quickly and haven’t had any issues.

Ali-m23

a year ago

Excellent

Excellent customer service

Mikestheone

2 years ago

Piece of crap

In this app
Representative example

21.9% APR
Representative (variable)

21.94% PA
Purchase rate (variable)

Not free interest rate

Jozefbelica

2 years ago

Response from developer

Hello there - thank you for your review. I'm sorry that you are disappointed with the interest rates on your account. I'll pass this feedback on to our relevant team on your behalf, as we're always looking to improve our services for the future. If there's anything that we can help you with regarding your account, then please get in touch with us. All the best, Becki

Can’t register

Trying to register , and it takes you back to the same page, I can’t access anything

Krina1973

2 years ago

Newpay

Not good when you’re locked out your account and trying to get back into it there’s no chat or email address to get in touch you have to phone them up 😡

keg 74