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Buyer Beware!
I ordered a book for a friend’s birthday. Worked on it for 20 hours gathering dozens of photos and personal messages from friends for this special gift. Ordered the heavy $$ paper etc. etc. The book arrived and had the WORST CHEMICAL SMELL. Awful and certainly something you would never give to a friend. I contacted customer service and they agreed to reprint and promised the smell would be gone on the 2nd printing and it would arrive on time for the birthday party. It never arrived. Gift completely blown. Customer service couldn’t say when it would arrive as they hadn’t even printed it by the deadline. So very very disappointed. Poor product and poor customer service.
Will never use them again.Show lessMaeveInMD
Unreliable!!
I placed an order for a Father’s Day book on June 4th solely because your app stated that it would arrive on Thursday June 13th. Now I’m seeing that it’s not due to arrive until June 17th. This is a huge disappointment and unacceptable-I would not have placed an order with your company had I known my item would not arrive on time for the holiday! I paid close attention to the delivery date specifically because it was very important to receive this as a gift. Now it’s ruined. Tried using the “chat” feature built into the app and nobody is even running it-no answer! Do not place an order with this company! No honesty, reliability or customer service. Waste of my money and I’m so upset that I now have to figure out another gift idea.Show lessMoonaAnderson
Developer Response
Thank you for bringing this to our attention! This is not the experience that we want you to have with us. Please allow us to assist you further by reaching out again via chat or through email at hello@mixbook.com.Deceptively easy
The app is stellar, far superior to Shutterfly. Designing a metal print was a snap. So, I was really surprised when it arrived and the print quality made it look like the photos were shot on a digital camera in 2003, rather than my iPhone. I complain, and lo and behold, I’m told that images need to be 300 dpi and to convert them with a third party site. That’s fine, support was good and they sent me a new print for free.
But it’s horrible app design! You are actively encouraging me to upload directly from my phone, and giving me no indication that the DPI is too low — in fact, the virtual preview looked great — and then delivering me subpar products. You should be automatically upscaling the image, or at least telling me I should. The current design led me straight into a bad outcome. And I’m sure many more people got similar results but just assumed it was a bad quality product.Show lessAk863378
Developer Response
We greatly appreciate your feedback! We're glad to know that you had a great customer service experience but will definitely pass the lack of messaging to our team to see what improvements can be made.