Leave a Review Chatbooks Family Photo Albums
Just signed up for a subscription and…frustrated
So far not impressed. I just signed up for 6 books yearly and am reconsidering this after trying multiple times to make a book for my daughter for her graduation and getting kicked out and having to start again instead of there being ANY way to save a book you’ve been working on! So dumb. Selecting photos I am not able to see them enlarged so it’s difficult to select the correct photo. Also, there is no way to save a book you are working on. I have an account and I selected too many photos and app would not let me continue, but in trying to deselect photos some of the photos just stopped showing up and all I see is white space where the photo should be (nope it’s not my wifi connection strength). I had over 130 photos selected and now the whole thing is just gone! I have to start again. Over an hour putting this together just wasted. If this app is going to help save time, please allow people to save their books they work on to their account so they don’t have to start again! It makes me want to just go back to Shutterfly where I know my work in progress will be saved. So frustrating.Show lessLynseed33
Developer Response
Thank you for sharing your feedback. We’re sorry to hear about the issue you experienced. Typically, when you're logged into your Chatbooks account while creating a book, your progress is automatically saved. It seems that didn’t happen for you, and we’re currently investigating the cause to ensure it’s resolved. If you need further assistance, please don’t hesitate to reach out to us at support@chatbooks.com. We’d be happy to look into your account and provide the help you need!Great concept, awful app and lost credits/books
I’ve lost 17 credits/books due to weird app glitches. I’ve emailed the support team and did not receive any feedback about getting my credits back or a refund. I’ve had numerous issues with the app where it doesn’t “show” my photos, it’s just a white box. When the photos do show up, it takes forever to choose and preview the book. It’s currently been “loading” for over 10 minutes and it becomes frustrating and a waste of time. When I close the app to restart, I’ve lost all the work/photos that I chose and have to restart. I’ve had credits “expire” on a certain date but when I try to choose photos/print the book on the day of expiration, the app does not allow me to do so. It says the credit is already expired. You would think if it expires June 2, then June 2 would be the last day to use it. After paying $390 for potentially 36 books, 17 have expired, 9 books printed, and I currently have 10 credits left until next year. I even bought a friend a year subscription as a gift and am embarrassed for the trouble she had too. Super upset about my lost credits, app glitches, and no response after emailing support.Show lessR.Emby
Developer Response
Thank you for taking the time to review our app. I’m sorry to hear about your frustration with photos not loading and credits expiring and have passed along your feedback to our product team for review. Please be sure to complete any updates including your phone's software. We'd love to know more about what you're experiencing if you'd like to reach out to customer support support@chatbooks.comGreat concept, awful app and lost credits/books
I’ve lost 17 credits/books due to weird app glitches. I’ve emailed the support team and did not receive any feedback about getting my credits back or a refund. I’ve had numerous issues with the app where it doesn’t “show” my photos, it’s just a white box. When the photos do show up, it takes forever to choose and preview the book. It’s currently been “loading” for over 10 minutes and it becomes frustrating and a waste of time. When I close the app to restart, I’ve lost all the work/photos that I chose and have to restart. I’ve had credits “expire” on a certain date but when I try to choose photos/print the book on the day of expiration, the app does not allow me to do so. It says the credit is already expired. You would think if it expires June 2, then June 2 would be the last day to use it. After paying $390 for potentially 36 books, 17 have expired, 9 books printed, and I currently have 10 credits left until next year. I even bought a friend a year subscription as a gift and am embarrassed for the trouble she had too.
Super upset about my lost credits, app glitches, and no response after emailing support.Show less