Meh
They say free prints, but shipping is 10$ for 85 prints which is roughly .10 per print, which is what they charge for their prints without the free ones. Cheaper than my local drugstore that prints them though, so im not mad. Shipping also takes forever for the 4x6 prints ironically. I ordered 256 4x6 and about 20 larger ones (8x10 and up) and those got here way quicker. Also, you can find much cheaper canvas prints and photo accesories elsewhere. I wouldn't fall for their "deals" because they really aren't deals, rather, eye catching advertisement to loop a consumer in because they think they're getting a discount. But again, the prints are cheap, so that's what I use the app for. Also if you have a large order, the different items come at differnt times. I don't know if that's normal, but it is kind of annoying. Especially when it's the same shipping tracking link for the whole package, so when one part of it is delivered, the tracking link says the whole package has been delivered, causing a lot of confusion. Mediocre app, but I'm not mad at it, just some things that can be improved.
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I’ve always been happy until now
I ordered pictures for Christmas but they were having a slow delivery. They returned my extra cost of paying for quick delivery but now I’m waiting a month for the pictures. It’s important because they were to go in a frame of my husband’s mom who passed away before Christmas. Now they may or may not make it before we have her memorial. I’ve always bragged about this company, and many of my clients downloaded their app because of it. But this really pisses me off. They show on their app that they refunded my money but it isn’t showing up on my credit account. I’m really not sure if I will continue to use their company. Thank you for reading my post.
October 25, 2024
I came back to this company because they really do the BEST prints for a REALLY GREAT price. I don’t know what happened with my credit card but after I deleted their app and reinstalled it, everything went through okay. Although the company did keep saying that it was on my end, and didn’t compensate me for all the trouble I had, I decided that getting great pictures for our families memories was more important than whatever hiccup that occurred.
October 25, 2024
I came back to this company because they really do the BEST prints for a REALLY GREAT price. I don’t know what happened with my credit card but after I deleted their app and reinstalled it, everything went through okay. Although the company did keep saying that it was on my end, and didn’t compensate me for all the trouble I had, I decided that getting great pictures for our families memories was more important than whatever hiccup that occurred.
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Response from developer
We are very sorry to hear of your recent experience. We'd be happy to review your order details, confirm the refund, and offer any additional support. Please email us directly at Socialcare@planetart.com . We hope to hear from you soon!
Unable to get an actual human on the phone
There is still an existing generation that is not completely comfortable with chat or email. I have spent hours where I uploaded 3500 photos and wanted to go back and delete some photos. I asked the chat representative to instruct me how I can do this. Their answer sounded reasonable. The steps did not work for me the app kept Taking me back to uploading my photos all over again. I went talking to the chat. They gave me some further steps and alternate steps. I tried the additional instructions to no avail. I went back into the chat and they told me that support would contact me through email. That email would not work if chat did not work and asked if there is an actual human that I could speak with. After spending a lot of time with the chat and going back-and-forth between the chat and the app and following all the instructions, I told him that I wanted a human being to talk to over the phone. They let me know that they are sorry but they do not have human support.
It was very frustrating. I will have to resort to the good old-fashioned way of going to CVS or somewhere that I could MAYBE get an actual human being that would still know how to print photos in a store. Extremely disappointing.
It was very frustrating. I will have to resort to the good old-fashioned way of going to CVS or somewhere that I could MAYBE get an actual human being that would still know how to print photos in a store. Extremely disappointing.
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Response from developer
Hello. We are very sorry about the experience you have had with the app and apologize for the delay in addressing your concern. You are welcome to contact us at socialcare@fplanetart.com so we can assist you promptly. Thank you and we look forward to hearing from you!