Meh
They say free prints, but shipping is 10$ for 85 prints which is roughly .10 per print, which is what they charge for their prints without the free ones. Cheaper than my local drugstore that prints them though, so im not mad. Shipping also takes forever for the 4x6 prints ironically. I ordered 256 4x6 and about 20 larger ones (8x10 and up) and those got here way quicker. Also, you can find much cheaper canvas prints and photo accesories elsewhere. I wouldn't fall for their "deals" because they really aren't deals, rather, eye catching advertisement to loop a consumer in because they think they're getting a discount. But again, the prints are cheap, so that's what I use the app for. Also if you have a large order, the different items come at differnt times. I don't know if that's normal, but it is kind of annoying. Especially when it's the same shipping tracking link for the whole package, so when one part of it is delivered, the tracking link says the whole package has been delivered, causing a lot of confusion. Mediocre app, but I'm not mad at it, just some things that can be improved.
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I’ve always been happy until now
I ordered pictures for Christmas but they were having a slow delivery. They returned my extra cost of paying for quick delivery but now I’m waiting a month for the pictures. It’s important because they were to go in a frame of my husband’s mom who passed away before Christmas. Now they may or may not make it before we have her memorial. I’ve always bragged about this company, and many of my clients downloaded their app because of it. But this really pisses me off. They show on their app that they refunded my money but it isn’t showing up on my credit account. I’m really not sure if I will continue to use their company. Thank you for reading my post.
October 25, 2024
I came back to this company because they really do the BEST prints for a REALLY GREAT price. I don’t know what happened with my credit card but after I deleted their app and reinstalled it, everything went through okay. Although the company did keep saying that it was on my end, and didn’t compensate me for all the trouble I had, I decided that getting great pictures for our families memories was more important than whatever hiccup that occurred.
October 25, 2024
I came back to this company because they really do the BEST prints for a REALLY GREAT price. I don’t know what happened with my credit card but after I deleted their app and reinstalled it, everything went through okay. Although the company did keep saying that it was on my end, and didn’t compensate me for all the trouble I had, I decided that getting great pictures for our families memories was more important than whatever hiccup that occurred.
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Response from developer
We are very sorry to hear of your recent experience. We'd be happy to review your order details, confirm the refund, and offer any additional support. Please email us directly at Socialcare@planetart.com . We hope to hear from you soon!
Unable to get an actual human on the phone
There is still an existing generation that is not completely comfortable with chat or email. I have spent hours where I uploaded 3500 photos and wanted to go back and delete some photos. I asked the chat representative to instruct me how I can do this. Their answer sounded reasonable. The steps did not work for me the app kept Taking me back to uploading my photos all over again. I went talking to the chat. They gave me some further steps and alternate steps. I tried the additional instructions to no avail. I went back into the chat and they told me that support would contact me through email. That email would not work if chat did not work and asked if there is an actual human that I could speak with. After spending a lot of time with the chat and going back-and-forth between the chat and the app and following all the instructions, I told him that I wanted a human being to talk to over the phone. They let me know that they are sorry but they do not have human support.
It was very frustrating. I will have to resort to the good old-fashioned way of going to CVS or somewhere that I could MAYBE get an actual human being that would still know how to print photos in a store. Extremely disappointing.
It was very frustrating. I will have to resort to the good old-fashioned way of going to CVS or somewhere that I could MAYBE get an actual human being that would still know how to print photos in a store. Extremely disappointing.
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Response from developer
Hello. We are very sorry about the experience you have had with the app and apologize for the delay in addressing your concern. You are welcome to contact us at socialcare@fplanetart.com so we can assist you promptly. Thank you and we look forward to hearing from you!
DONT ORDER
I would leave 0 stars if I could. I’ve used free prints for years. I recently ordered from here twice. First order was fine no issues. But the second they never arrived and I reached out about it and expressing my concern of a random stranger having photos of my son. Lady I spoke to completely ignored my concern and didn’t address them. I reordered in hopes to get the photos since I already paid. Well once again they never showed up. Then when I contacted they offered to give me a refund and reprint to compensate. Then claimed they couldn’t do either. They had someone contact me and after I responded (nicely this whole time) and asked if that was still going to be honored. Then of course she never responded even after I emailed back 2 more times. Just ignoring me. So I contacted again and they had someone else contact me. They did finally issue the refund after I had to ask and reach out multiple times just being ignored. So I thanked them for the refund and told them how I was ignored and how they said they would do that but didn’t honor it. And of course once again they never responded. Didn’t honor it. Like I said I’ve used free prints for years but this will be the last. From now on I’ll find somewhere else. It’s a scam!!
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Response from developer
Hello, we appreciate the feedback and are very sorry that you did not have a positive experience. We value you as a customer and take your concerns seriously. Please e-mail us at socialcare@planetart.com so we may investigate these prior issues and do our best to help. We'd appreciate an updated review should you be satisfied with the assistance. Thank you!
SO HAPPY June 15, 2023
I literally just want to say thank you! I am truly so happy with my pictures I received today! 😍 Not only was like the quality of my pictures perfect, but I’m so impressed! The packaging was wonderful! It was so easy to grab & go & open! My whole ordering process was so easy! It went so smoothly! And being updated was my favorite thing! 😍 I mean like from when y’all got done with them to when it was shipped where it was at, ETA on when I’d get them! And then getting them earlier than expected! LIKE WHAT? Y’all have got to be kidding me! I absolutely loved the ordering process, the work, the quality of my pictures, and free stuff? Like who doesn’t want that! 😍 oh and y’all from TX! Like ummm yessss please! I want more stuff! ☺️ Now I can only imagine my book I ordered! 😍 I can not wait! Thank y’all so much for literally everything! Y’all definitely are amazing! ☺️🩷
I also forgot to mention! When I emailed asking y’all’s care team a question! Oh Dear Lord Jesus were y’all fast to respond! Like I was so so happy! Y’all took care of me so well! Not even being dramatic! 😫😍 thank y’all so much! Y’all are above & beyond! 🤩
Oh and for anyone, I ordered 4x6 with white boarder outline! And one 5x5! I loved them! ☺️
I also forgot to mention! When I emailed asking y’all’s care team a question! Oh Dear Lord Jesus were y’all fast to respond! Like I was so so happy! Y’all took care of me so well! Not even being dramatic! 😫😍 thank y’all so much! Y’all are above & beyond! 🤩
Oh and for anyone, I ordered 4x6 with white boarder outline! And one 5x5! I loved them! ☺️
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Missing order- updated
I am very pleased with the customer service. I was contacted regarding my missing order! The communication was very quick once I was emailed. I am very pleased with how things we’re handled! Oddly the day I was contacted my photos were in my mailbox that night! They were 10 day past delivery date. So lesson from this is they are coming just give extra time. Mail service is to blame. I am back to loving Free print!
……Original post……
I have randomly used free print for years. Most recently I been using more because of our honeymoon & wedding shower. I recently placed several orders and on one day I placed two different orders, and only one order came in. Give the benefit of doubt waited a week before I try to submit a concern. Now I’m not being able to submit it won’t let me re-print nor have I got any response from customer service so I lost out on 64 photos that I paid for even though the quality of the photos are great I’m starting not to recommend free print due to missing orders and lack of communication from customer service
……Original post……
I have randomly used free print for years. Most recently I been using more because of our honeymoon & wedding shower. I recently placed several orders and on one day I placed two different orders, and only one order came in. Give the benefit of doubt waited a week before I try to submit a concern. Now I’m not being able to submit it won’t let me re-print nor have I got any response from customer service so I lost out on 64 photos that I paid for even though the quality of the photos are great I’m starting not to recommend free print due to missing orders and lack of communication from customer service
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Response from developer
We regret to hear of the recent delays with your orders and we would be more than happy to offer replacements to resolve this matter for you. Please contact us directly at SocialCare@Planetart.com . Thank you!
I love the pictures!
Do you love pictures? I do… I really love pictures of my friends, my family, my dog, selfies, the places I go, the interesting people I see, or other pictures I’ve picked up from here or there or anywhere…. Freeprints is an amazing company that sends you a big stack for free every month just for the cost of shipping and handling which it ain’t much! The pictures come out well… The color is excellent sometimes they are not the best croppers. If I really cared I would edit each individual photo but I don’t. but who cares anyway if my sisters head is a little bit cropped off… It was free. And I can print the same photo next month and edit a little better if I really love it. They are very easy to work with and have a family of companies that offer free swag that’s really fun. Also whenever I want to buy a larger size print, 8 x 10 18 x 24 or other size, I always print with them too it’s so easy and they’re very reasonable. I must sound like I work for this company… I definitely do not! I just love pictures and a great deal. Thank you FreePrints
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Bring back the tracking number!!!!
UPDATE: After emailing FreePrints about what was going on they told me to disregard the message because it was still in the time frame to be delivered.. not sure how, but I ended up finally getting them, but I’m blaming that in the mail not the app. Still would like the tracking number back though makes it less stressful and I can ask the mail office where my stuff is if it hasn’t arrived. Great customer service! Also the pictures look fantastic as always and the retro option, I’m absolutely in love with!!
I ordered pictures, said they would arrive by September 22nd. Got a notification last night saying my pictures had been delivered, so actually “received” September 20th. There are NO pictures in my mailbox. They were not on there yesterday and mail had already passed today and still not there. Without the tracking number that this use to have I have no idea where my pictures are!!! Bring back the tracking number!! I’m going to Shutterfly.
I ordered pictures, said they would arrive by September 22nd. Got a notification last night saying my pictures had been delivered, so actually “received” September 20th. There are NO pictures in my mailbox. They were not on there yesterday and mail had already passed today and still not there. Without the tracking number that this use to have I have no idea where my pictures are!!! Bring back the tracking number!! I’m going to Shutterfly.
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Lack of interest in help me
I’ve been using this app to print my photos for months, this last time I ordered my pictures including the ones I need it for a Funeral, my husband’s friend who died a month ago and we wanted to do something special for his mom, we ordered some of his pictures and enlarge them so she could use it in his funeral, I ordered the pictures on 08/12 and paid the premium shipping so I could get them before the 20th but on the 19th I found out I was going to get the pictures on the 20th and I called this people to check what happened to my order, the girl told me that there was nothing that she could do to help me so I let it go and wait for the pictures, later that same day I received an email that they just shipped it and I was going to get the pictures until the 24th! I was like WTH !!!!!! I called them back and same answer from this people and they said they were going to give me a 4dlls refund for the premium shipping and that’s all the help from them, I’m still upset because on the first call she told me that on the first confirmation email 08/12 says that I was going to receive the order on the 20th which wasn’t true, they never send me a tracking number or date for delivery until the second email 08/19 there was the tracking number. I’ve been a great client and I was recommending this company but no more !!!
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Response from developer
We’re sorry that your order hadn’t arrived on time. While well over 99% of our orders do hit doorsteps by the promised delivery date, we depend on the US Postal Service to deliver. There are times that they miss the mark, and we appreciate your understanding.
My satisfaction
I’ve been using this app beginning of 2021. It took me awhile to buy something thinking it’s going to have some sort of trick. 100 photos free a month? Surprising I paid the same price every time I ordered. Nearly 5 bucks or less.
Okay. Where am I going with this? Well I’m writing this review not because the app asked me because I have only been asked maybe three times probably twice. (Doesn’t bug you)
My boyfriend is going to the military in 2 days. June 26. Early morning. I ordered 22 pictures of him and got nice packing. My total: 7 dollars. SEVEN. anyways I thought I got express shipping but didn’t. I was worried. I wanted these to come in before he left. And I thought the nice packaging would make it longer. I was very worried. It came just in time. Today (the 24th) I love my pictures
This app also tells customers before purchasing (hey this one might not come out that good you sure you wanna get it?) I LOVE that cause I’d probably blame the company if I didn’t know better.
anyways this app is a good service to use including its other apps which I do have but haven’t used, yet. I will continue to use this app.
Side note: funny thing is I never get 100 photos a month I always buy like 25 or less. I don’t take that many photos to print but even if I did. less than 7 dollars for 22 pictures and nice packaging. It would be like five dollars if I didn’t get that but prices never change no matter how many you get (unless over 100)
Okay. Where am I going with this? Well I’m writing this review not because the app asked me because I have only been asked maybe three times probably twice. (Doesn’t bug you)
My boyfriend is going to the military in 2 days. June 26. Early morning. I ordered 22 pictures of him and got nice packing. My total: 7 dollars. SEVEN. anyways I thought I got express shipping but didn’t. I was worried. I wanted these to come in before he left. And I thought the nice packaging would make it longer. I was very worried. It came just in time. Today (the 24th) I love my pictures
This app also tells customers before purchasing (hey this one might not come out that good you sure you wanna get it?) I LOVE that cause I’d probably blame the company if I didn’t know better.
anyways this app is a good service to use including its other apps which I do have but haven’t used, yet. I will continue to use this app.
Side note: funny thing is I never get 100 photos a month I always buy like 25 or less. I don’t take that many photos to print but even if I did. less than 7 dollars for 22 pictures and nice packaging. It would be like five dollars if I didn’t get that but prices never change no matter how many you get (unless over 100)
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