Extremely Disappointing Experience โ Avoid Mixbook
I ordered from Mixbook for the first time on December 2, 2024, spending $254.87 on personalized photo books. The order was delivered to the wrong address, and despite my repeated attempts to resolve this issue, Iโve been met with silence and frustration. I emailed Mixbook twiceโon December 13 and December 16โand received no response.
The delivery company, UniUni, is no better. I spent 1 hour and 13 minutes on hold, sent them the requested photo of my home, and was promised a response within 24 hours, yet I heard nothing back. Meanwhile, my private photo books are out there at an unknown location, which is an unacceptable breach of privacy.
To top it off, Mixbook offered me $27.97 as compensationโcompletely inadequate for the stress, time wasted, and inconvenience caused. For a premium-priced service, I expected far better. This was my first time ordering with Mixbook, and it will certainly be my last.
The delivery company, UniUni, is no better. I spent 1 hour and 13 minutes on hold, sent them the requested photo of my home, and was promised a response within 24 hours, yet I heard nothing back. Meanwhile, my private photo books are out there at an unknown location, which is an unacceptable breach of privacy.
To top it off, Mixbook offered me $27.97 as compensationโcompletely inadequate for the stress, time wasted, and inconvenience caused. For a premium-priced service, I expected far better. This was my first time ordering with Mixbook, and it will certainly be my last.
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Very Pleased
After much frustration I finally learned how it works. Then everything flowed very smoothly. I just received my book in the mail and Iโm very impressed. I chose the lay flat 12โx12โ format. Fortunately 95% of my photos were taken using a quality camera and the reproduction turned out really good. The couple of photos I took using my iPhone show their inferiority. Itโs a quality, well made book. It arrived ahead of schedule. I am motivated to make other books from our extensive travels.
It was a fun project and Iโm very happy with the results.
It was a fun project and Iโm very happy with the results.
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Horrible
Horrible experience, they keep changing prices on the app. If youโre not careful on the second order, they gouge you will never use them again.
It keeps crashing
The app makes impossible for me to finish my project. Iโm trying to finish a couple pages so that I can place the order tonight but itโs been crashing since an hour ago. Itโs frustrating!
Wonderful program!
The AI layouts and auto-create are lovely! With one button, the whole album fills out. Really speeds things up. I adjusted a lot of pages from the original auto-create, but then the AI suggestions were super helpful to reorganize.
To improve Mixbook: I suggest they add options in the auto-create to say, e.g. minimum 3 photos per page, or average 5 photos per page; and to make consistent margin spacing.
Overall amazing, and I am so happy with the album I've made!
To improve Mixbook: I suggest they add options in the auto-create to say, e.g. minimum 3 photos per page, or average 5 photos per page; and to make consistent margin spacing.
Overall amazing, and I am so happy with the album I've made!
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Not good
Iโve ordered 2 books from here
The first messed up some of the faces in the photos
The 2nd was horrible, it took a month to come and when and the tracking numbers do not work. I emailed them and messaged them on insta asking if they had any information on its where abouts and I never heard back. It eventually arrived however none of the text or writing I added was in the book. I emailed and have messaged them again to see if they could give me a new one a few times and still have not heard back. Very unprofessional to not reply to your clients.
The first messed up some of the faces in the photos
The 2nd was horrible, it took a month to come and when and the tracking numbers do not work. I emailed them and messaged them on insta asking if they had any information on its where abouts and I never heard back. It eventually arrived however none of the text or writing I added was in the book. I emailed and have messaged them again to see if they could give me a new one a few times and still have not heard back. Very unprofessional to not reply to your clients.
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Good in the main
Easy to use, even on phone.
Pretty intuitive. Freezes sometimes.
Pretty intuitive. Freezes sometimes.
Best Photobook
I would definitely recommend this app. I received my book today (before estimated delivery date). Quality is really good.
Bad paper quality
I made my first album and received, everything was as expected at first. Then after a few months I showed it to a friend, and the pages were stuck together, as if the book was dipped in water โฆ the cover was fine but all the pages were wavy at the bottom and some were stuck together. My album was only in my bookshelf and my home isnโt humid so it must be bad quality paper. I will not renew my experience with Mixbook and I donโt recommend it.
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Slow
Way too slow and glitchy. Not wasting my time.