Mixbook | Design Photo Books User Reviews

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Extremely Disappointing Experience โ€“ Avoid Mixbook

I ordered from Mixbook for the first time on December 2, 2024, spending $254.87 on personalized photo books. The order was delivered to the wrong address, and despite my repeated attempts to resolve this issue, Iโ€™ve been met with silence and frustration. I emailed Mixbook twiceโ€”on December 13 and December 16โ€”and received no response.

The delivery company, UniUni, is no better. I spent 1 hour and 13 minutes on hold, sent them the requested photo of my home, and was promised a response within 24 hours, yet I heard nothing back. Meanwhile, my private photo books are out there at an unknown location, which is an unacceptable breach of privacy.

To top it off, Mixbook offered me $27.97 as compensationโ€”completely inadequate for the stress, time wasted, and inconvenience caused. For a premium-priced service, I expected far better. This was my first time ordering with Mixbook, and it will certainly be my last.
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Very Pleased

After much frustration I finally learned how it works. Then everything flowed very smoothly. I just received my book in the mail and Iโ€™m very impressed. I chose the lay flat 12โ€x12โ€ format. Fortunately 95% of my photos were taken using a quality camera and the reproduction turned out really good. The couple of photos I took using my iPhone show their inferiority. Itโ€™s a quality, well made book. It arrived ahead of schedule. I am motivated to make other books from our extensive travels.
It was a fun project and Iโ€™m very happy with the results.
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Horrible

Horrible experience, they keep changing prices on the app. If youโ€™re not careful on the second order, they gouge you will never use them again.

It keeps crashing

The app makes impossible for me to finish my project. Iโ€™m trying to finish a couple pages so that I can place the order tonight but itโ€™s been crashing since an hour ago. Itโ€™s frustrating!

Wonderful program!

The AI layouts and auto-create are lovely! With one button, the whole album fills out. Really speeds things up. I adjusted a lot of pages from the original auto-create, but then the AI suggestions were super helpful to reorganize.

To improve Mixbook: I suggest they add options in the auto-create to say, e.g. minimum 3 photos per page, or average 5 photos per page; and to make consistent margin spacing.

Overall amazing, and I am so happy with the album I've made!
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Not good

Iโ€™ve ordered 2 books from here
The first messed up some of the faces in the photos
The 2nd was horrible, it took a month to come and when and the tracking numbers do not work. I emailed them and messaged them on insta asking if they had any information on its where abouts and I never heard back. It eventually arrived however none of the text or writing I added was in the book. I emailed and have messaged them again to see if they could give me a new one a few times and still have not heard back. Very unprofessional to not reply to your clients.
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Good in the main

Easy to use, even on phone.
Pretty intuitive. Freezes sometimes.

Best Photobook

I would definitely recommend this app. I received my book today (before estimated delivery date). Quality is really good.

Bad paper quality

I made my first album and received, everything was as expected at first. Then after a few months I showed it to a friend, and the pages were stuck together, as if the book was dipped in water โ€ฆ the cover was fine but all the pages were wavy at the bottom and some were stuck together. My album was only in my bookshelf and my home isnโ€™t humid so it must be bad quality paper. I will not renew my experience with Mixbook and I donโ€™t recommend it.
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Slow

Way too slow and glitchy. Not wasting my time.

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