App Update
When trying to use the vacuum it says I need to update the app to use the model, but there are no updates available on the App Store.
The app never works
I can’t add the vacuum to the app. It crashes any time you hit a button. Very disappointed in this.
Vacuum died
I was in love with this vacuum cleaner but from one moment to another it stopped working, I did the updates and everything but when I start it, it immediately turns off completely I already wrote to the support but I do not receive a response
Battery died after 8 months
Love the vacuum however the battery just quit holding a charge one day. Am waiting for support to review my information and video they requested. I really hope this is just a bad battery. The vacuum will still turn on if on the charging port.
Terrible App.
Downloaded with my new Thamtu vacuum and it would not connect. Don’t download.
Can’t sign up
I keep getting an error: “password must be 6-20 alphanumeric characters even when my password meets the requirements
Response from developer
Dear Customer, We're so sorry for any trouble caused. Password should be a 6-20 character mix of letters and numbers, cannot be numbers or letters only, and cannot contain symbols.
No funciona!!!
Gracias buenos días mi nombre es Roberto Martínez , compre su producto Aspirador Thamtu G11 trabajo nuy bien ! Me gusta su producto ! Pero al mes y 10 días de cómpralo dejo de funcionar ! Quería saber si tiene alguna garantía para reemplazar el producto ya que lo quiero seguir disfrutando! Gracias espero respuesta buenos días !
Show less
Response from developer
Dear Customer， We're so sorry for any trouble caused. Regarding the condition you mentioned, would you please reinstall the battery and upgrade the firmware in the APP to the latest version ? Here is a video for you to check on https://www.youtube.com/watch?v=SxO0khr-WX8 To better find the root cause of your problem, our technical members want to contact you for further detailed information. Would you please find us at support@thamtus.com with your information attached ? We'd be very glad to help you. Thank you for your trust and love on Thamtu. Thamtu
Easy and fun
Super user friendly, easy to navigate with lots of nice little features. Only complaint I have is that the app struggles to calculate the wear and replace time on parts of the robot it stays at 100%
