Super inaccurate and annoying
Although Dupr is a good concept, it needs a LOT of work. The ratings are extremely inaccurate. Most people are ranked way higher than they actually are. My ranking is way higher than what am I which is frustrating because it prevents me from playing in tournaments at my actual score. The scoring honestly makes no sense. A friend won a match again two 3.5 players while being 4.5 on Dupr (closer to 4.0 in reality) and his score got moved up to 5.4!!!!! I like the concept of using these at tournaments but it is extremely annoying when they aren’t accurate so it’s hard to even know where to register at tournaments since your dupr is most likely way higher than your actual score and some tournaments don’t allow you to play at a level different than your dupr.
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Good app
Could do with a feature to notify other players that they have pending matches to verify
Great but one slight suggestion
DUPR is the best way to get someone’s rating that we have as of now so most people are forced into getting it which is not the problem I’m really noticing. I’d suggest one thing
For the more advanced player: some player want to challenge themselves by going left handed. This means you have to make 2 DUPR accounts. Not a huge thing but it would be nice to click a button “non dominant hand” and does the exact something. I’ve noticed a couple pros make different accounts JUST FOR THERE LEFT HAND. I’ve had to do this. But most people know my dominant and rating and won’t let me participate in much lower lever events because of this. Left hand brought back the joy of pickleball for me and I feel like there could be better ways of making that work!
For the more advanced player: some player want to challenge themselves by going left handed. This means you have to make 2 DUPR accounts. Not a huge thing but it would be nice to click a button “non dominant hand” and does the exact something. I’ve noticed a couple pros make different accounts JUST FOR THERE LEFT HAND. I’ve had to do this. But most people know my dominant and rating and won’t let me participate in much lower lever events because of this. Left hand brought back the joy of pickleball for me and I feel like there could be better ways of making that work!
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Unfair non regulated system prone to fraud
There are many people with multiple DUPR profiles, and we have easily confirmed this by seeing that locations, names, events played and even the partners overlap. It is an impossible coincidence that 2 different people would have the same exact name, and would play with the same partners in the same tournament. And then these people use the DUPR ID with the lower rating to register for the tournament so they can play down and win. And then the tournament Director logs the scores with the ID with the DUPR ID the cheating player submits (their 2nd DUPR ID with the lower rating) so then if you lose to them, your rating gets tanked, but even if you win against them, your rating doesn’t go up much because they have an artificially low DUPR due to their multiple accounts. DUPR should “verify” accounts with birthday and photo ID and force merge accounts if / when this is reported. Otherwise the DUPR rating is simply not legitimate or reliable. It would be very simple they can sort all players by names and find duplicates, contact players and verify. And they could research when incidents are reported and take swift action. This is the only way that credibility can be built and maintained on this platform.
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This App is sexist!!
Currently there is only one major pickleball rating app but I wish there are more competitions. I don’t know why they put men and women in the same bracket and base the rating on wins/losses. If Anna Bright plays with Anna Waters against Ben/Colin Johns, they will most likely lose every game but it doesn’t mean that their pickleball skills are 2.0. But this is how the DUPR games are right now - so many games with men’s double against women’s double have been entered and women keep losing until their DUPR ratings drop to the 2.0s. It’s such a joke and I can’t comprehend anyone with any observation over the power difference between men and women design an app with an algorithm like this. I can’t wait for more apps to show up and give women fair treatment. By the way I am speaking from personal experience and the experience of the female players around me. I enjoy pickleball but this app is the most frustrating part.
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Customer support non existent
Logged an issue that prevents me from signing up for any club session (I am in limbo until fixed). Customer support does not actually read tickets, gives canned responses, and are likely understaffed (5+ days for a response?). Bad overall experience. App itself is decent but who cares if the app limits your ability to play !!
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Terrible Algorithm Software
They basically try to get you to spend more money on tournaments to increase your rating. But as soon as you lose a match or you don’t add sessions to your account from other tournaments that don’t match up with pickleball brackets then your penalized and lose massive amount of points terrible software and terrible customer support. If your injured and not up to date with submissions they penalize you. Horrible software and they don’t QA their own work.
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Completely disfuctional
Literally, the worst app I’ve ever used. When you win against higher rated players, your ratings go down yet Teammates scores go up. Scores take forever to update in the system – literally months and months. you have to make sure everybody enters the system or you won’t get any ratings. Basically, no tech support other than “we’re working on it.” They’ve been saying the same thing for over a year and a half. “It’ll fix itself, it’ll fix itself,” but It never does. I have heard the same feedback from literally dozens of players. I finally got so frustrated, I just deleted the app. Looking forward to an actual technology company creating a app that works. It’s the wild west in Pickleball so people are just happy with whatever they have, hence the high ratings from many people.
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Notifications don't work
I've had this app for a while now and recently discovered the ability to message other players. Unfortunately, the app doesn't notify you when you get a message. Email and app notifications are on by default and I also turned on text notifications. But, I get no notifications when someone messages me. I can see the messages in the app or on the website if I go check, but the app should notify me. Please fix this huge flaw ASAP!
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Ratings when playing advanced players
I know I’m a 3.2 on my best day but when you play higher level players it should not just be based on the win. DUPR should average the teams and apply a range so that your score does not tank just because you lose. I don’t understand how the calculations work but they do not seem fair when you are playing higher level players. Pretty upset I lost .14 in one afternoon playing very skilled players. Depressing and totally not accurate in my opinion.
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