Worst app
This app is the worst app I have seen in my whole life and have a very bad service, I ordered a dress from this app and it come very very late even the price is expensive I should receive it earlier but instead it come late and I had no idea where it was. When I received the dress it’s not like the same in the picture and the colour is not the same the length is not he same and the whole dress is a piece of trash. I returned it the same day as I received it and paid £18 for the track which is very expensive. I waited one month I didn’t receive my refund and everyday I ask them about it and they say I have to wait until they have the parcel which is not my problem I waited and waited but didn’t get anything from them. It has gone two month and I didn’t receive any refund even they have the parcel but they won’t give me back my refund they say that it has gone more than 30 days which is not my problem at all I’m only asking for my refund because I deserve it and it’s my own money so I will never again buy from this app it’s a scam everyone be careful.
Thanks
Thanks
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Response from developer
Hello, if you return a product, you need to wait until the package arrives at the warehouse before the refund can be processed. The refund will usually be received within 5-15 working days; if it is due to product problems, our customer service will compensate you for the shipping cost. If you have not received the refund after the refund arrival time, please send an email to customer@voghion.com.
