Bad Customer Service
Feeling the Burn!
Response from developer
Hi HFrombach, We are so glad you gave us a try! These workouts are intense and might even make you feel crazy but your body will thank you for pushing yourself to your limits and to see results you might not have see otherwise. We definitely don't settle for mediocre, and we want you to reach the next level each time. Thanks so much for sticking with this app and for committing to yourself! We love this honest review!
Love this app!
Response from developer
Hi Bueno127_8, We are so thrilled you've been consistently using the app for almost a year and loving it. We know that consistency is key with your muscle groups and we're sure you've seen progress! We love to hear that you've become more confident at the gym and we've taken the guess work out of your daily workouts. We did make a note about the alternative exercises to our development team to implement in future versions of the app.
There’s better out there
Response from developer
Hi Lebanesebenz600, We are so appreciative of your feedback. We do have an overview of the equipment needed for each workout. We apologize for the confusion you had when subscribing. We only offer subscription in the forms of monthly, quarterly or yearly. There's the option to cancel anytime whether in the app or through reaching out to customer service! Thanks again for submitting your feedback!
Let them work out the kinks before buying
Response from developer
Hi rma528! We are so sorry that the app was shutting down unexpectedly and crashing happened and want to thank you for leaving a review and providing us with your feedback! We want to let you know that this issue has been resolved within our most recent version. If you missed out on any time using the app or would like to give it another try, please send us an email at info@getburnapp.com!
Good workout but glitchy app and improvement needed.
There also needs to be the ability to mark a workout complete without going through it all because sometimes the app doesn’t record that I finished the workout.
Once you start a workout there’s no way to know how long it will take or when you’ll be done. The smaller circuits are easier to guess how long they’ll take but rep or amrap days are so confusing. It would be nice to have a estimate on how long the workout might take or an overview of the workout before starting.
Also, a small weird thing but when I’m playing music from my phone it always cuts it off when I open the app. So, I have to go back and start my music again which is annoying.
I like the workouts offered but the app itself is frustrating to use.
Response from developer
Hi Hayleighkathryn, We apologize that you experienced glitches in the app with the most recent update. We've since fixed this issue and would love to make the time lost in the app right for you. Please send us this response to info@getburnapp.com and we will make this up to you. We'd love to help make this experience better for you. Thanks for letting us know how to help make things right!
Glitch
Like the concept but needs more options to personalize
Response from developer
Hi TracieW76, we are thankful for your feedback as we genuinely want to improve always. We have been focusing on more modifications within the app for those who maybe cannot perform that specific exercise based on their own reasons. Thanks for your patience as we get that implemented to the app soon!
Needs improvements
But really should have an area where you can track all of your workouts you have done, a calendar or something for tracking.
Response from developer
Hi Krob_7, thank you for providing your feedback! We understand wanting to see how many workouts you've completed and we've since added the week tracker to the app! We apologize for the app logging you out of your workout and not seeing certain movements from Cara. We can assure that all of these issues have been resolved and if you missed out on any time using the app or would like to give it another try, please send us an email at info@getburnapp.com!
Muscles I Haven’t Worked in Years
Response from developer
Hi Twilight26, we admire you for taking a chance on our app! We love to hear about being sore and getting a great sweat in! We hope you are loving your results.