KoreHealth User Reviews

KoreHealth

Think Tech Sales Limited

Lifestyle

Health & Fitness

Reviews Summary

Positive highlights

🔍

This app hasComprehensive - Tracks a wide range of metrics including steps, heart rate, oxygen levels, and more

🤖

This app hasSynchronized - Seamless integration between the app and the wearable device

🧭

This app hasTrend-tracking - Provides historical data and trends to monitor progress over time

💪

This app hasMotivating - Encourages users to stay active and reach their fitness goals

🧠

This app hasInsight-generating - Offers detailed insights and analysis of health data

🎯

This app hasResult-oriented - Helps users achieve their desired health and fitness outcomes

🧘‍♀️

This app hasDedicated - Provides a comprehensive solution for users focused on their wellbeing

🔢

This app hasAccurate - Delivers reliable and precise health and fitness tracking

🤩

This app hasInteractive - Offers a user-friendly and engaging experience

🗓️

This app hasOrganized - Keeps all health and fitness data organized and easily accessible

Negative highlights

💰

This app hasExpensive - The required subscription fee of $20/month is seen as too high by some users

🔒

This app hasForcing Subscriptions - Users are frustrated by the lack of free access to basic features

🚫

This app hasConnectivity Issues - Frequent disconnections and sync problems reported by users

🕰️

This app hasSlow Support - Slow or non-existent response from customer support

📉

This app hasInaccurate Tracking - Some users report issues with the accuracy of certain metrics like step counting

🤯

This app hasConfusing Changes - Users are frustrated by the removal of previously free features

📦

This app hasUseless without Subscription - The device becomes largely unusable without a paid subscription

🤖

This app hasBuggy App - Users report issues with the app freezing, crashing, or not functioning as expected

Top reviews

Most RecentHighest RatedLowest Rated

Forcing Subscriptions

I really wanted to like this app because I wanted a new smart phone watch. And I already had the scale so I figured just get the app to combine them. But there is absolutely no mentioned anywhere in the manuals of being forced to subscribe to their service. It is very misleading and very dishonest. I do not appreciate being offered a free subscription and then I have to be forced to pay. I cannot get to the free subscription. I can’t even use the device to set it up. They have taken away they’re free model in our forcing people to pay for a subscription. So this makes my watch useless even though I got this as a gift it’s absolutely useless. And they had a free model at one point, but they decided to just throw it away and not let anybody use their freaking devices. What a smart move on the developers, bring back the free model.

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Jellomallow1

9 months ago

Response from developer

Hi there! We sincerely apologize for any confusion regarding the subscription fee. We acknowledge our oversight in communicating this transition effectively. Your feedback is crucial, and we are committed to improving our transparency moving forward. If you have any further concerns or questions, please feel free to share. Thank you for bringing this to our attention. -w

Great when it worked

I bought the scale about a year ago to track bmi weight etc. The app was great for measuring that since the scale itself doesn’t show all info. In November 2023, I was no longer able to use the app. It said I need a subscription to access the “premium” when I bought the scale there was no mention of basic or premium. I would think bmi is not a premium but guess I’m wrong. The scale is pretty useless now for anything other than weight. I wouldn’t spend so much on a scale just to weigh myself. Reached out twice to support. They responded that they were looking into it.. three months later and still no access. I even deleted and redownloaded the app but still nothing.

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Ernie and family

10 months ago

Response from developer

We appreciate your feedback and apologize for any inconvenience you’ve experienced. In the past, we provided our app as a free service. However, to ensure its continued development and maintenance, we recently transitioned to a subscription-based model. This change allows us to better manage the app, enhance its features, and provide ongoing support to our users. We understand that this transition may come as a surprise, especially if there was no mention of a basic or premium version when you purchased the scale. We apologize for any confusion and appreciate your understanding as we work to improve our services. -w

Armed robbery..!

The scale is completely useless without paying for a membership…! Completely misleading…! How this app allowed in App Store????

Ale_RS

10 months ago

Beware: Worst Customer Service

The idea behind this technology is great, but actually using it and getting support, for it is horrible! I bought the scale last year, and was so excited! Actually getting use and value from it is another matter. The app locks me into having to sign up for their premium service and will not let me access the readings for the basic features which is all I wanted. I have reached out to customer service numerous times; after lengthy delays, someone named Lily wrote to me with the same information each time which is not solving the problem. When I reply and ask for further clarification, I am ghosted!

This morning I received two automated texts saying they’ve received my inquiry and apologize for the wait this is January 25, 2024
I last reached out to them on
December 9 and 26, 2023!
I feel taken advantage of and am considering contacting the Better Business Bureau. All I can say is beware of this company; it’s either a scam or highly mismanaged!

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Luv 2B a Mom

10 months ago

Response from developer

Hi there! I hope you're doing well. It has come to our attention that you're facing difficulties pairing your scale with the app. We're here to help you resolve this issue. Please try deleting all previously paired devices from your smartphone's Bluetooth-paired history. This ensures a clean slate for the pairing process. Once you've cleared the paired devices, try reconnecting your scale with the app through your smartphone's Bluetooth settings. If you continue to experience issues with pairing, please don't hesitate to reach out to us at support@korehealthofficial.com. -w

Have to purchase monthly subscription to use

Have to purchase monthly subscription to access all metrics of the scale.

Gurswazy

10 months ago

Can’t log in

I’m getting errors trying to log in. It says my email is not valid so I’m giving my gear away and will go with something else. I did like it when it worked

sheldon 597

10 months ago

Can’t log in

Despite the recent annoyance of being asked to upgrade to premium and being unable to access most features without doing so; I was still able to track and sync my steps to Apple Health. As of today I can no longer log in. Email no longer recognised so I can’t even reset my password. Very frustrating. Basically useless now.

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avanolst

10 months ago

Bad App—Worse Customer Service

Got a KoreScale for Christmas. Both husband and I bought the Premium subscription for data tracking ($20/month each—ugh but fine). Work for only two weeks. Then on the same day, neither of us could log into the App and trying to reset password resulted in a error message. I deleted and reinstalled the app—nope. I even tried a new registration using a different email address. Nope—didn’t work.

So I contacted KoreHealth Support online….no response. Then I tried their online chat feature….clearly run by an AI Bot, got a generic response of “transferring you to someone who can assist”, but then no response. So then I tried the customer service number. There was no answer. I left a message and got no response. Then I sent an email message to the customer service email address (which was challenging to find because it isn’t listed on their “contact us” page of the website) and have received no response.

The issues with the app have been frustrating, particularly because it is a paid subscription. But that in combination with the lack of customer service or any semblance of communication gives me no confidence in the company.

This is not a worthwhile investment for a smart scale/App. I have cancelled my Premium subscription and already bought a different smart scale.

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Descaled

10 months ago

Response from developer

We apologize for the inconvenience you've experienced. We are pleased to inform you that the login issue has been resolved, and you should now be able to access the app. Please try logging in again, and if you encounter any further issues, feel free to reach out. Thank you for your patience and understanding. -w

Can no longer access

Bought the product January 2nd and had my account created January 5th. As of the 16th I can no longer access my account on the app, and when I try to reset password it says the appleID and email I used for the description is no longer valid? I also tried to create a new membership from scratch, and those accounts also result in invalid addresses.

I have submitted both a ticket on their website and tried calling via the phone number only to be met with silence.

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Yuptreball

a year ago

Response from developer

We're sorry to hear about the trouble you're facing with your account access. Could you please confirm if you have subscribed to our premium membership and made the necessary payments? If so, we recommend reaching out to us via email at support@korehealthofficial.com with your subscription confirmation. This will help us investigate and resolve the issue promptly. Thank you for your patience, and we look forward to assisting you further. -w

Terrible service vice

I have four koretraks latest one I have written to Support for months called chat line thanks but no service.
Today I go to log in to the App does not allow and will not sync. Shameful service.

looking for service