KoreHealth User Reviews

KoreHealth

Think Tech Sales Limited

Lifestyle

Health & Fitness

Reviews Summary

Positive highlights

🔍

This app hasComprehensive - Tracks a wide range of metrics including steps, heart rate, oxygen levels, and more

🤖

This app hasSynchronized - Seamless integration between the app and the wearable device

🧭

This app hasTrend-tracking - Provides historical data and trends to monitor progress over time

💪

This app hasMotivating - Encourages users to stay active and reach their fitness goals

🧠

This app hasInsight-generating - Offers detailed insights and analysis of health data

🎯

This app hasResult-oriented - Helps users achieve their desired health and fitness outcomes

🧘‍♀️

This app hasDedicated - Provides a comprehensive solution for users focused on their wellbeing

🔢

This app hasAccurate - Delivers reliable and precise health and fitness tracking

🤩

This app hasInteractive - Offers a user-friendly and engaging experience

🗓️

This app hasOrganized - Keeps all health and fitness data organized and easily accessible

Negative highlights

💰

This app hasExpensive - The required subscription fee of $20/month is seen as too high by some users

🔒

This app hasForcing Subscriptions - Users are frustrated by the lack of free access to basic features

🚫

This app hasConnectivity Issues - Frequent disconnections and sync problems reported by users

🕰️

This app hasSlow Support - Slow or non-existent response from customer support

📉

This app hasInaccurate Tracking - Some users report issues with the accuracy of certain metrics like step counting

🤯

This app hasConfusing Changes - Users are frustrated by the removal of previously free features

📦

This app hasUseless without Subscription - The device becomes largely unusable without a paid subscription

🤖

This app hasBuggy App - Users report issues with the app freezing, crashing, or not functioning as expected

Top reviews

Most RecentHighest RatedLowest Rated

Got logged out and cannot log back in.

I was randomly logged out and everytime I enter the right password, it says wrong password. I tried resetting it, and it says something went wrong. Please fix it immediately or I'll throw out my Korehealth watch and delete this app!

Noah Yong-Ping

a year ago

Bait and switch

You no longer have access to any of the features unless you “upgrade” to a monthly subscription. I would never have purchased the Kore if I knew it would cost $19.+ to get the features that at one point were free. The developer contacted me saying,” You can still use your Kore device without upgrading. We’ll, that’s a little tricky since you can’t access any of your information. It would make sense to implement charges for new customers, but those who purchased the device with specific features should have access to those features.

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Lyckyyou

a year ago

Response from developer

We understand your concerns, and we want to assure you that your feedback is valuable to us. We'd like to clarify that the Kore app was free for many years, and the recent transition to a subscription-based model was made to support the ongoing development and maintenance of the app. The subscription is optional, and you can still use your Kore device without upgrading. -w

Don’t Waste Your Money

I liked the scale well enough in the beginning. It isn’t at all accurate with most of it’s features. I’ve had it a year and now it is completely useless. I can’t use the scale AT ALL unless I pay $20 per month for premium access. I’ve even tried uninstalling and reinstalling the app thinking there was a glitch but I still do not have access to anything (except their shop to buy more stuff) unless I upgrade to their premium access and pay $20 a month. I’ve already paid a lot of money to buy the scale. I will NOT pay a monthly fee just to use it!!!!

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Not A Happy Customer 01

a year ago

Response from developer

Thank you for reaching out, and we appreciate your feedback regarding your KoreHealth scale. We apologize for any inconvenience you've experienced. We want to clarify that the KoreHealth app has been free for many years, and you can still use your scale without subscribing to the premium membership. The subscription is entirely optional, and your scale will continue to function as it is. If you have any concerns or need assistance with specific features, please feel free to share more details, and we'll do our best to help. Thank you for your understanding. -w

Our scale is now a high tech brick

In May my wife received the scale as a birthday present and has been using it to track her weight as part of an ongoing health issue. Now, less than a year later, they want to charge $20 a month. As someone else said, Support tells you there is a “Guest” option. There isn’t one I can find and now Support won’t respond to emails.
There should be a way for customers who bought the scale BEFORE KoreHealth added the monthly fee, to continue using their scale for free. I guess we need to go buy a different scale.

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Nowabrick

a year ago

Response from developer

Hi there! To continue using the KoreHealth app seamlessly, we have provided an option for early buyers to subscribe to the app at a discounted rate. Here are the steps to pay the subscription fee: Open the KoreHealth app on your device. Navigate to the subscription or account settings section. Look for the option to subscribe to the app. Follow the on-screen prompts to complete the subscription process. By subscribing, you can ensure uninterrupted access to the full features of the KoreHealth app. We hope this solution aligns with your expectations and allows you to enjoy the benefits of our product. -w

Koreacale gen 2.0

Kinda disappointed in this. When I was reading it over it said it can measure 14 different things. I tried to link the app to the scale and nothing it tells me I need to upgrade to their monthly subscription to access anything but it won’t tell we what I get for the purchase. I’m not going to pay for a monthly subscription as I am not excited about that at all. Please make it clear that you product is just a scale until you sign up for the additional monthly fees not fun finding that out after purchasing the item.

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Glad I got my money back

a year ago

Response from developer

Thank you for taking the time to share your feedback with us. We sincerely appreciate your input, and your concerns have been duly noted. We understand the importance of transparency and will certainly work towards providing clearer information about the subscription model associated with our product. Our goal is to ensure our customers have a seamless experience from the point of purchase. -w

Don’t Waste Your Money!

A functioning app is an essential part of a smart device and though you may be prepared to make additional payments for some extra services you don’t expect after happily using your device for a couple of years to find you are now expected to rent its basic functionality for 20 dollars a month.

Displeased 1

a year ago

No value for the cost, misleading

I bought the Kore scale gen2, worked great during the trial period for the app. Now im expected to pay $25(can) per month!? Just to track body metrics with the scale. Absolute scam. Nowhere in the purchasing process was it mentioned that there was a mandatory monthly fee to access all features of the scale. If there was I never would have bought this as the value for the information provided does not add up. I would consider paying 5-20$ per year, maybe.
Extremely disappointed.

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Andy 1111111

a year ago

Disappointed

Ordered and paid for the Kore Fitness Tracker in July 2023. Received the Tracker in November 2023. No communication from Kore for 4 months from the time it was ordered to when it finally arrived. Downloaded the Kore App and initiated the Kore Tracker as per instructions. The Sp02, Stress and HRV Functions don’t work. Sent an email to Kore. Received a prompt reply saying that my concerns will be addressed by the “product support team within 25-48 hours”. That was 5 days ago and no reply from Kore. Sent another email yesterday with screenshots of problem.
My next call will be to the RBC VISA Fraud Department.
Don’t waste your money on this product. Look into FITBIT or GARMIN.

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Another Fraud

a year ago

Payment required after trial

I purchased the scale and installed this app. The biggest problem is that after the trial you will be required to upgrade your app account to a paid account to continue using the app with the scale. You will not have access to any of your recorded data until you upgrade your account which makes your “smart” scale dumb. The scale doesn’t have display all the categories of measurement so all you’ll get is your weight.

Beware of this policy before purchasing!

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WeatherConverter

a year ago

Response from developer

Hi there! Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, and I want to address your concerns about the recent changes to our app and subscription model. We understand that the transition to a paid account may be an adjustment, and we apologize for any inconvenience this has caused. The decision to introduce a subscription model is to ensure the sustainability and continuous improvement of our app's features and services. We hope you understand and continue to support us. -w

difficulty with watch info

The difficulty I have is that I cannot restart my Watch unless I sign up for a premium membership of 1999 monthly… I do not want to do that and have been in communication with a KoreHealth support since the end of August and to no avail I still do not have an answer to my problem therefore I have not use my watch since the end of August..I like to watch but can I use it

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rachel 1954