Leave a Review PitBoss+
Terrible app
I literally have a repeater/ router at 5 yards away installed for this reason and as a backup for outages but this app is clumpsy, lack of friendly straight forward support/instructions. I have tried plug-unplug-plug it back, reset… and still !! 🤮
P.s.: WE HAVE TRIED TO CONTACT THE COMPANY AND ONLY A VIRTUAL VOICEMAIL TAKES YOUR CALL. No immediate response.Show lessAnonimos frustration
Developer Response
Thanks for continuing to update: We are never going to give up on you if you keep taking the time to review our app. If you call in business hours and leave a voicemail we are at 100% on returning calls in the same day for the last business quarter straight. 269 743 2260, 8-4:30 EST, Monday through Friday. If that doesn't work, I've personally opened up my calendar to book a time that works for you: https://calendly.com/pumpspy If you've got broken physical equipment, we have ways to help you with that also. Contact us, let's get it done for you, since you do care enough to continue to leave reviews. We'd rather you have a good time to go along with it.Terrible app
I literally have a repeater/ router at 5 yards away installed for this reason and as a backup for outages but this app is clumpsy, lack of friendly straight forward support/instructions. I have tried plug-unplug-plug it back, reset… and still !! 🤮Developer Response
Call us 269 743 2260. We'd love to talk it out with you.Worse thank useless
Why an app to monitor a sump pump? Alarm goes off constantly due to issues with WiFi. Set up the app a year ago. Doesn’t remember the password. Use ‘forgot password’ to change and reset. Still won’t let me in. Hate is not a strong enough word to capture how I feel about this app.Frustrated ATL
Developer Response
Updated developer response: We would still love to hear from you if you have this system. If it's running we'd love to know, and if you're needing help, we definitely can get you set up. Call us! 269 743 2260Terrible app and support
I don’t know who told them that this app is reliable. Is unstable, clumpy. Who developed the interface of this? Even with the router next to it, it disconnects.Developer Response
Hi Anonimos frustration. Thanks for your review. While we don't love the rating, we think we can probably do better if you're able to give us a call or email us so we can figure out the trouble you're having. 269 743 2260/cs@pumpspy.com are two options you have to tell us directly how we can do it better. We'd love to meet you and talk it out!App can use some help
In the beginning it gave me lots of issues and errors now it’s working betterApp is no goo
Developer Response
Better is better, but best is best yet. We'd love to talk more in-depth with you about how to make our app even better yet. Call us or email us, let's make this app better together! 833 786 7779, or cs@pumpspy.com gets you to us. We would love to keep improving, and are always grateful when we can hear how!Horrible and clumpy app
I would like to know who is the developer of this terrible app. It should work like any WiFi-Alexa device: PLUG 🔌 AND PLAY and friendly. The settings are not responsive and you have to type passcode every single time, or when WiFi dropped, it take all day to catch up signal again…things like theseDeveloper Response
Hi Anonimos frustration. Thanks for your review. While we don't love the rating, we think we can probably do better if you're able to give us a call or email us so we can figure out the trouble you're having. 269 743 2260/cs@pumpspy.com are two options you have to tell us direct how we can do it better. We'd love to meet you and talk it out!Garbage
Spent all this money and it doesn’t work.jae 105
Great Product
Have used this for a few years and having peace of mind when I am away from home is priceless. I can access the app from anywhere.BigE1029
Developer Response
Thanks so much for the five-star review, BigE! We are glad to be there for you, and grateful for your kind words!Great app! Works now!
When these guys first launched the app it was a little glitchy in the beginning and I had to log in and out sometimes. But the latest release fixed all the bugs. It’s so great to have a live view of my sump pumps from anywhere in the world. These pumps are rockstars. I called Richtech a few times for short and they were phenomenal. This is like the Sonos of sump pumps. Very modern. Love it.Show lessAM060606
Developer Response
We are so glad we can be there for you, and so grateful for your five-star review. Thank you so much for the kind words, reach out anytime you need us!Has never worked
Only worked for the first few days I downloaded. It’s been almost 16 months still does not work correctly. It’s currently been almost 6 months since last registered pump cycle even though I know the pump is cycling daily. A joke of an appChris o 89
Developer Response
Updated developer response: We aren't sure if we ever heard from you when we responded. If your pumps are running your app absolutely should be detecting that at this point. Please call us, 269 743 2260, we can get you set right.
