Leave a Review Broadview FCU Mobile App
Unfriendly app
When our bank was Cap Com the app was very user friendly. Since the merge, I have struggled to use the app. I wish you would follow the same format that Cap Com had. One of my daughters actually just closed her account with you and my other daughter asked me to close hers as well because she is away at school and the app does not allow her to bank remotely with ease. I actually went to a branch to ask for help, and still walked away unsure. Not sure how much longer our family will stay with you. My husband has had an account with Cap Com for over 40 years and we are not sure how much longer we will stay with you.Show lessCakcgk
Unhappy with new app
I feel that the app doesn’t have all of the features that it did when it was CapCom and it is most inconvenient to have to go to a laptop to perform some transactions that you used to be able to do on the app. Also the available balance and the current balance do not add up properly when you have a pending transaction or card hold. It doesn’t subtract all of the transactions sometimes and it used to before right away. I think the app that was used when it was CapCom should be reinstated.Show lesskimbe1
Odd functionality
There was just something about the old Capcom app that worked so much better than the Broadview app. I struggle with the limitation in the notes field for transfers and deposits. It also seems silly to me that I have to wait for a mobile deposit of $150 for sometimes a day or two when I am able to cover that with my current accounts. Capcoms mobile deposit was instantaneous…and when we were told all of the best features of capcom and SEFCU would be present in the merger, we certainly were not prepared to now have to wait for our money.
Additionally, where I was able to separate my personal accounts from my joint accounts with my spouse, I now cannot. I don’t mind that they’re active all on one app, but my debit card is now only tied to my personal accounts when making withdrawals, so I need to transfer money from joint to personal to take money out of the ATM.
More should be done to make this app more user friendly and remove the wait times for mobile deposit funds.Show lessMuz1cman92