Leave a Review Oaken Digital
garbage won’t even let you login
The latest ui change was bad enough — was it designed by the un-sighted? — but now I can’t even login at all because it keeps popping up a nonsensical message that I need to ‘update my personal information’ via the website. This might be fine except that I have already done that 100 times and the garbage still blocks me from logging in. A message to ‘support’ results in a ‘we cant assust you’ so the question there would be ‘why do you exist’ then?Show lessthe schwoogler
Developer Response
Hi schwoogler, We are sorry to hear you are experiencing issues and the frustrations this has caused. We can definitely look into this for you and get it resolved. In order to pull up your account to assist, please call us at 1 855 625 3622 Monday to Friday 8am-8pm EST and Saturday 9am-5pm EST (excluding holidays). Any Customer Service Specialist will be more than happy to assist.Transfers…
Here’s how crappy this app is. I attempt to set up another bank to transfer from Oaken if and when required.
After making me jump through all the hoops, the app times out and kicks me out before the process has time to complete. With all progress lost. I wish I was making this up but I’m not.
Do they not test these things? This was done Jan 25 2024 after updating to the latest version. I cannot wait to see what else doesn’t work…Show lessRickc176
Developer Response
Hi Rickc176, Thank you for your review and feedback. In compliance with standards that financial institutions must adhere to, our application automatically logs you out of your account after a period of inactivity. However, your feedback has been passed on to our technical team. If you require any assistance, any member of our customer service team will be more than happy to assist you. Please contact us at 1 855 625 3622 Monday to Friday 8am-8pm EST and Saturday 9am-5pm EST (excluding holidays).Not Useful
To actually do anything, the app just opens up the browser which then makes you log in again. What's the use of having an app?Freddie748
Developer Response
Hello Freddie748, thank you for your review and feedback. When you enter your log in credentials upon being re-directed to the browser, the data from your attempt will be transmitted to our system for verification. Once verified, you would be re-directed back to the application to view and use your account. If you require any further assistance, please contact a customer service agent at 1-855-625-3622 Monday to Friday 8am to 8pm EST and Saturday 9am to 5pm EST (excluding holidays). We will be happy to assist.