Leave a Review Oaken Digital
garbage won’t even let you login
The latest ui change was bad enough — was it designed by the un-sighted? — but now I can’t even login at all because it keeps popping up a nonsensical message that I need to ‘update my personal information’ via the website. This might be fine except that I have already done that 100 times and the garbage still blocks me from logging in. A message to ‘support’ results in a ‘we cant assust you’ so the question there would be ‘why do you exist’ then?Show lessthe schwoogler
Developer Response
Hi schwoogler, We are sorry to hear you are experiencing issues and the frustrations this has caused. We can definitely look into this for you and get it resolved. In order to pull up your account to assist, please call us at 1 855 625 3622 Monday to Friday 8am-8pm EST and Saturday 9am-5pm EST (excluding holidays). Any Customer Service Specialist will be more than happy to assist.Transfers…
Here’s how crappy this app is. I attempt to set up another bank to transfer from Oaken if and when required.
After making me jump through all the hoops, the app times out and kicks me out before the process has time to complete. With all progress lost. I wish I was making this up but I’m not.
Do they not test these things? This was done Jan 25 2024 after updating to the latest version. I cannot wait to see what else doesn’t work…Show lessRickc176
Developer Response
Hi Rickc176, Thank you for your review and feedback. In compliance with standards that financial institutions must adhere to, our application automatically logs you out of your account after a period of inactivity. However, your feedback has been passed on to our technical team. If you require any assistance, any member of our customer service team will be more than happy to assist you. Please contact us at 1 855 625 3622 Monday to Friday 8am-8pm EST and Saturday 9am-5pm EST (excluding holidays).Not Useful
To actually do anything, the app just opens up the browser which then makes you log in again. What's the use of having an app?Freddie748
Developer Response
Hello Freddie748, thank you for your review and feedback. When you enter your log in credentials upon being re-directed to the browser, the data from your attempt will be transmitted to our system for verification. Once verified, you would be re-directed back to the application to view and use your account. If you require any further assistance, please contact a customer service agent at 1-855-625-3622 Monday to Friday 8am to 8pm EST and Saturday 9am to 5pm EST (excluding holidays). We will be happy to assist.Broken autofill/paste
Cant autofill or paste in the app.
Also no etransfer or bill payments so its not a real financial institution.
IBKR has much higher rates and same delay in transfers.Chaython
Developer Response
Hi Chaython, Thank you for your review. To best assist your concerns, please contact our Call Centre at 1 855 625 3622.Does what I need
This app is easy to use, does what I need it to do. Meets all my expectations!Pubs003
Solid app
Latest update is great. Quick and easy account opening.3creatures
Hire better developers
Using RBC app vs this, it’s night and day. Invest in hiring better developers. This app is definitely not a native app but some web based UI.giangd3
Developer Response
Hi there, thank you for your feedback. For the best mobile experience, Oaken offers its customers an app that is native. However, we are sorry to hear about your negative experience. We have taken note of your feedback and strive to improve our service offerings to improve our customer experience. All the best from the Oaken team.Can’t login
Since I first downloaded it several months ago, the app has never allowed me to login to my account. Despite this the same credentials work on the website just fine!raspu3000
Developer Response
Hi raspu3000, we are sorry about the issue you are experiencing with the app and any inconvenience this may have caused you. When you are logged in to Oaken Digital on your browser, please navigate to ‘Manage devices’ and ensure that your mobile device is not set to ‘Locked’. If so, please select the 'lock' icon to unlock your device, this should allow you to log into the Oaken Digital app. For further assistance, please contact us at 1-855-OAKEN-22 (625-3622).Oops really?
We are all back to “oops something went wrong try again later” “Oops “ is not a word one uses when handling peoples money. You use it when you spill something etc. Your app should work so much better than this pleasealamin
Developer Response
Hi Alamin, we are sorry to hear about the issue you are experiencing with the app and apologize for any inconvenience this may have caused. The issue was resolved, can you please update the Oaken Digital app to the latest version on your device? You can also contact us at 1-855-OAKEN-22 (625-3622) to assist you further.Bad Tablet Display
The updated app now opens on my iPad running iOS 15.6.1.
However the user interface is designed for a phone in a portrait display. The app should utilize a full screen for tablets in landscape mode. Developers need to do a lot of front end work on this application to make it appealing to tablet users. Otherwise the web version is a better full screen view.Show lessDyno4u
Developer Response
Hi Dyno4u, we apologize for any inconvenience this issue may have caused you. The issue was resolved, please update the app to the latest version and proceed to log into the Oaken Digital app. You can contact us at 1-855-OAKEN-22 (625-3622) for further assistance.
