Best app
The app is so user friendly and my camera is so clear and the best to use!! Also amazing staff at pet expos :)
Crashes
While the device itself works great, the speaker is difficult to know if it comes out all that clear to the pet. Also, the app keeps crashing when the expanded camera view is left open too long. Super frustrating! There were also issues when I tried to register for an account, a confirmation email was never sent. I ended up signing in via facebook.
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Amazing Products
Love their products! Affordable, and high quality!
Great app
We have several devices set up!
Great products
Consumer service is amazing they know their products. No subscriptions for the products which is great and cost saving
Camera
I have a camera with this app and it was working great, absolutely love it. It’s been three days and now the app won’t load. I redownloaded it and went to log in and all it shows is a loading symbol. I’m hoping an update comes out or something but I now can’t see if my animals are ok durning the day. If this doesn’t fix itself I’ll have to contact support
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If it works
I’ve had no issues with the camera and all issues with the app. Half the time you can’t login and view your camera feed, I’m sorry but I feel like if you have a camera with optimized view shouldn’t the app be just as accessible? In the few months of having my product, I’ve had 2 circumstances where the app just stopped giving me notifications . I’d have to physically open the app to check my feed. I don’t understand what the issue is today, but I can’t log in at all.
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App stopped working in middle of night and stopped dispensing food
Last two feedings didn’t dispense when looking at history but when trying to switch to any other screen other than notifications in the user interface the app crashes and says can’t connect to server.
Hot mess.
UPDATE March 2024: Whatever update occurred in the past few days has totally shut the app down! Cannot login, cannot do anything! Login page just spins then times out. It’s mind blowing and shameful that this scam company can get away with this. Buyer beware.
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Original review: This app is a disaster. The only reason for two stars is because it seems to function properly, in that it feeds my cat when I tell it to (most of the time). Other than that, it’s a joke. Nothing is accurate. Example: the tracker says my cat’s been fed 200g of food today, but it’s actually been 20g… and all tracking metrics are similarly incorrect by being off by a zero or two. Or, it says my cat has been fed nothing, when it has actually been working correctly and feeding on time. The app is riddled with typos, and overall nothing about it makes me confident that my cat is being fed and being fed the correct amount. I just don’t understand how all of these errors survive update after update.
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Original review: This app is a disaster. The only reason for two stars is because it seems to function properly, in that it feeds my cat when I tell it to (most of the time). Other than that, it’s a joke. Nothing is accurate. Example: the tracker says my cat’s been fed 200g of food today, but it’s actually been 20g… and all tracking metrics are similarly incorrect by being off by a zero or two. Or, it says my cat has been fed nothing, when it has actually been working correctly and feeding on time. The app is riddled with typos, and overall nothing about it makes me confident that my cat is being fed and being fed the correct amount. I just don’t understand how all of these errors survive update after update.
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Not reliable
Three times in one year there’s been a bug or some problem that lasted days if not weeks and removes my ability to either login or adjust the schedule. Deleting and reinstalling doesn’t help. Customer support is useless. Even when the app does work it’s 50% adverts for their other products. And my previous 1 star review was deleted.
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