Problem with Google Play App
Can’t download the app from the QR code with the Smart Mouse and when you download it from Google Play, it defaults to Chinese
User exception error
I keep getting an error and can’t log in. Need help
Great concept a few bugs
I like the app and I like being able to watch my animals , but I don’t like that I have to log in every time because it gives me a logged out error code, also the playback feature doesn’t work, the microphone feature is a little unresponsive I have to press it a few times to get it to come on also the sound playback button seems a little unresponsive as well.
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It’s okay but needs some changes
The app works… but not great.
Wish you could adjust notification settings and turn off “pet detection” but keep “shovelling” updates on.
It’s not really user friendly, as in the UX/UI is off, but it works… if you know how to use it.
Wish you could adjust notification settings and turn off “pet detection” but keep “shovelling” updates on.
It’s not really user friendly, as in the UX/UI is off, but it works… if you know how to use it.
Great stuff!
Very aesthetically pleasing and useful!
Ask way too many questions
I just want to remote control my cat’s toy but this sketchy app asks way too many questions (why do you care what my pet’s breed is? Why do you want to know MY birthday?) They just want to sell your info to third parties and also the actual UI for remote control is awful.
Response from developer
We never sell data to third parties. The purpose of collecting data is to provide a more personalized experience in the app.
Smart Mouse - manual control only
While the app technically works, it only provides the option to manually control the mouse. There are no variations between the speeds, and there is no option to set the mouse on an “automatic” mode to run on its own.
Response from developer
The mouse speed and the App auto feature have been updated.
Won’t connect
I’ve tried for three hours and multiple phone calls to get this to connect to 2.4 internet. Doesn’t work
PariOz
I’ve downloaded this App for my tech products and works smoothly! Connection of devices with app was under 5 min. I have 4 devices connected with this so didn’t have any issue at all!
very frustrating
Trying to set up this device was extremely confusing and frustrating. A few times i just wanted to throw the actual devise out the window. the app does not make instructions clear. The device is constantly making annoying sounds and is overall not worth it at all.
Response from developer
I'm sorry to hear you had a frustrating experience. If you need help in the future, feel free to email service@instachew.com
