GIO App User Reviews

GIO App

AAI Limited

Finance

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Good App

Easy to use

Sparkekev

6 months ago

Response from developer

Hi, thanks for taking the time to leave a review! We’re so pleased to hear that you’re enjoying using our App. Thanks – Deb, GIO App Support

GIO App

Easy to set up and very easy to follow

Charlie&Syd

a year ago

Response from developer

Hi, thanks for taking the time to leave a review! We’re so pleased to hear that you’re enjoying using our App. Thanks – Deb, GIO App Support

Garage

App is useless, tried putting a claim through twice and logged out for security reasons when when adding information and second literally while I’m adding photos!! Very annoyed and wasted my time!

CJDavies18

a year ago

Response from developer

Hi, we are sorry to hear about your experience with GIO Insurance. If you require any further assistance, please contact Claims on 13 10 10 and the team would be happy to assist you further - Deb, GIO App Support

Annoying

App is usually simple to work with. However, had to analyse photos on my phone to write on a claim, app would constantly log me out and not save any of my progress. This is a very poor feature as claims can take a long time to write!!! Was out of the app for less than a minute each time. Policy is also under maintenance a lot, and i cannot update my insurance or pay for it. Very frustrating.

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++Qnix++

a year ago

Response from developer

Hi, we are sorry that you're having issues with the App. If you require any further assistance, please contact us on 1300 118 928 (Mon-Fri 8am-9pm Sat-Sun 8am-8pm AEDT) or email, appsupport@gio.com.au, and the team would be happy to assist you further - Mickele, GIO App Support

No lube before I get F&$@ed

Just got my car insurance renewal, gone up by $400, only way to reduce it is increase the excess and drive less, and drop the extras.
Better option is move on and get it all for less with another insurance company

Markopissed off

a year ago

Web chat option really poor!

The web chat option is a joke!!!
The amount of times it has timed out or automatically signed me out of the web chat conversation with an agent is beyond ridiculous, I’ve tried 5 times.
You can’t switch apps to search for claim numbers etc that they ask you for without it signing you out and sometimes it just feels like doing it on its own.

I’ve been trying to extend my hire car on a claim only for the ‘extend hire car’ menu to give you no option to do so and other claims not even have the option to organise one. After spending over 30min on hold waiting to speak to someone via phone I’m constantly told that all this can be done via the app … somethings got to give.

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telcus234

2 years ago

Great insurance company

Very easy to pay my car insurance, straight forward.

terrywh

2 years ago

App times out

When I’m in the middle of a chat with their staff it logs out as the app tells me it’s been open too long. Never mind that I’m trying to arrange some support for my repairs.

Skeuu

2 years ago

RayT

Every time the app is updated, existing policy details are removed. Tried adding the policy back but ulit just fails and errors out

_Raymano

2 years ago

I do not exist

I have multiple policies but when I check for details on 1 policy not listed I receive the curious message that I basically do not exist with the identification details even though they are the details on my policies. great attention to detail 😡

Wtf96