GIO App User Reviews

AAI Limited

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Forget it

Policies continual locking out. No update on claims. Unable to update rental car status. Unable to lodge issues with repairer. Unable locate repairers in suburbs where plenty of repairer are and continual increases to policies of 24%.

Brettles

2 years ago

Terrible insurance company

Completely abandoned when had a car accident

Mehran8

2 years ago

Fast&Cheap

Quick quote and fast apply access

kongkanand

2 years ago

Anybody home?

Dreadfully managed app. Trying to get an update of a claim is impossible. It seems pointless to have a chat function that nobody monitors and almost never generates a response. Occasionally my chat has changed to Russian font so who knows what’s going on here? Avoid the app and just call or email them.

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Doubleshotmatt

2 years ago

Bad experience

I have a really bad experience with GIO. I am an Uber Driver. I was involved in an accident on 10th December 2021 and today is 20th December 2021, but still my car is at my home in garage and, they didn’t arrange anyone to pick up my car. I have a comprehensive insurance for uber. They provided hire car but if I use it to drive in uber and anything happens, the access will be $5000 and I can’t afford this amount. They said they are unable to get my car repaired before 25th January, please tell me what will I do for that long time. I am a full time uber driver I don’t have another job. GIO customer service is not good. I am really disappointed.

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v s singh

3 years ago

Response from developer

Hi there, I'm sorry to hear you are unhappy with your experience with GIO. Please contact the GIO team on 13 10 10 or email them on gioservice@gio.com.au and our consultant will be happy to assist you further. Thanks, Jack - GIO App Support.

Hail notification

I downloaded this app after watching the TV commercials saying that this app would give her warnings. I can’t see how to enable this and I doubt it can actually do this without having a active GIO policy.

DavNiv

3 years ago

Response from developer

Hi there, The weather alerts should come up as long as the app has permission to access your devices location! In your app go to, profile > notifications > weather alerts, to turn them on. If you have any further questions you can reach out to us on 1300 118 928 or appsupport@gio.com.au. Thanks, Harmony - GIO App Support

Paid Renewal option doesn’t work

I tried the Paid Renewal option on both my policies and just get an error saying “Something’s gone wrong” on the email document page.

jazzamac

3 years ago

Response from developer

Hi there, I'm sorry to hear you are experiencing issues with our GIO App. Please contact us on 1300 118 928 and we'll be happy to assist you further. Thanks, Jack - Suncorp App Support

Yes, GIO has a mobile app now.

GIO has a mobile app now.

PatWearAirPods

3 years ago

Response from developer

Hi there, Thank you for your review! We are glad to hear you are happy with the new GIO App. Thanks, Jack - Suncorp App Support

App fan

Love the app, very slick - pretty seamless and easy to navigate. Picked my insurance policy straight away.

MelbJazz

3 years ago

Response from developer

Hi there, I'm very glad to hear you are enjoying our new GIO App. Thank you for taking the time out of your day to leave a review! Thanks, Jack - Suncorp App Support