Leave a Review ZWILLING App
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Used to not have to create an account and login but not anymore 👎andGuo
Developer Response
Greetings, andGuo! Thanks for your interest in our application. Starting from 2024 we do not support guest mode in the application due to app stability issues, but we can ensure you that your data is safe, encrypted and protected. A registered user has much more features comparing to the guest user, for example: Ability to create a family group, sharing the Fresh&Save and other data; Adding custom storage locations; Product registration; Profile management; Ability to add dietary preferences and unwanted food, that will be customising your recipes collection; Online shopping; And much more. We hope that our answer was helpful. If you have any issues with creating a new account - please contact us at app-support@zwilling.com, we will be happy to help you with any Application issues you might face.Forced identity verification
This used to be great. Now every time I use the app I get a notification ’guest login is no longer available’. I’ve tried many times to create an account, on phone and computer. I always get an error. I also then get a notification ‘identity cannot be verified’. I have no idea why a food storage app would need to verify my identity. I spent a lot of money on swilling products based on the previous app, and they are now almost useless other than as ‘traditional’ vacuum bags.Show lessNdjdndbjdn
Developer Response
Greetings, Ndjdndbjdn. We are really sorry to hear you have this problem. We want to help you. But we need to know additional information about this issue. Please contact us at app-support@zwilling.com and we will try to resolve your problem.Overall Great
Great App and Great Product. Helps keep the pantry and freezer organized. Great for recording the stock and freshness of food storage.92Kidd
Developer Response
Greetings, 92Kidd. Thank you for your review! We are happy to hear our app is useful for you.Needs improvement
The system with the vacuum sealer is not sealing food in freezer adequately, the bags always loose some vacuum, which doesn’t happen with pantry items.
Also, the app needs improvement. It’s not intuitive and can’t be customized. The item list that are suggest are not sufficient and pretty basic, one should be able to customize those. Overall it’s ok, but there’s the risk of not using the app because it’s not that intuitive.Show lessHeidiInNYC
Developer Response
Greetings, HeidiInNYC. Thank you for your review. It's very important for us. We are really sorry to hear about your frustration experience when using our app. We want to notify you we work on improvements every day and in future releases we will add more customisation abilities. So keep tuned and make sure you have automatic app updates enabled. If you have any problems or questions we are happy to help you. You can always write us on app-support@zwilling.comApp does not work with bags
App scans the barcodes on the containers fine but not the bags..
it will scan them when the bag is empty and flat but once the bag is vacuum with food it does not recognise the barcode.. kind of defeats the purpose as I can’t check the content by scanning.. I have to check the code against a list.. you should have made the top of the bag oversized so the code is printed above the zipper on plastic that is not under vacuum!
I will ditch the app and write my own numbers on the bags!
iPhone 14pro, latest IOS, latest App.Show lessDigitaloak111
Developer Response
Greetings, Digitaloak111. We are sorry to hear you had bad experience when using our bags. Thank you for letting us know. We will share your proposition for improvements with our Fresh&Save team. If you want to know some lifehacks when using our Fresh&Save products we can propose you to read our Discover section. Here you can find a lot of informative articles. Also If you have any problems or questions you can always write us on app-support@zwilling.com. We are always happy to help.Great App
This is a great app. I really like how it notifies me of items that’s about to expire. It helps with meal planning too, when I can view what all I have sealed in a list.
Would be nice:
Keep my previous labels, so I don’t have to type out Strawberries every week
Give some caution on things Ex: Grapes vacuum in a bag is not okay, they will get smushed and deformed. I did not know this 🤷♀️
I’m not sure how the recipe section is supposed to be helpful with the “items I have”. It doesn’t actually use the items I have but give generalized recipes on broad categories. Ex: You like vegetarian meals and you have a veggie bag in the freezer, so try this tasty recipe…I just have broccoli and the recipe suggestion doesn’t list broccoli.Show lessKiityNya
Developer Response
Greetings, KiityNya. Thank you for your review. Here is some advices for you: 1 - If you want to add exactly the same item you created before try to use recents. For example after you have eaten your Strawberries and decided to add Strawberries again after scanning screen you can see the list of "Recents". You can click on any item in "Recents" list and all information will be added to the new item: name, food category, storage, description, image etc.; 2 - Before you vacuum berries it would be better to freeze them and after that put into bag, then berries would not get smushed and deformed. Or you can use boxes instead of bags; 3 - If you want to read more life hacks you can open Discover tab and read a lot of articles and watch videos how to use our Zwilling products, how to save some food, how to clean Zwilling products etc. Thank you that you mentioned recipes functionality. Now we work on improvements so keep tuned and make sure you have automatic app updates enabled.An app with a lot of potential
It's cool on the surface when you first start using it, but once you try to put it to work the limitations come out.
By far the biggest issue is when you store a food item, there's no way to store information about the item. They give you an optional description box but it doesn't work if you enter in more than a sentence because it will only scroll the very first time you create the item and enter the text. After saving, it will not scroll anymore. Storing pancake mix and wanna save the instructions? Not gonna happen. Storing protein powder and want to save a picture of the nutritional facts for reference? No way to do that. Even if you made it the item photo, that can't be enlarged bigger than a thumbnail so it wouldn't be readable. If you do use their description box, make sure you hit save before tapping anything else or it will delete everything you wrote - though sometimes it will do that anyway. Right now the only way reliable way to save information about an item is to save photos or text in a separate app or location somewhere which kind of defeats the purpose of the whole "store the info using NFC" idea because the only useful information from scanning is the expiration, which you have to calculate yourself or use the default 2 years.
When you save food in a bag, they give you the option to select the type of food and location (freezer, fridge, pantry, etc) that's in the bag and they'll determine the expiration using that info. While the food options they give you are super limited right now and need to be expanded, this is a great feature. The NFC dry food storage needs the expanded version of this feature, otherwise without this and the ability to add more product details, ingredients, photos, nutritional info... I really don't see the point of the NFCs at all which would be a disappointing missed opportunity for something great.
The ability to have recipes suggested based on what you have is so brilliant and reminds me of myfridgefood where you could input the food you have in the website and it would tell you all the things you can make. That itself was an awesome idea, then to connect it to Fresh and Save? Could be such a game changer! But unfortunately it really doesn't work at all and most of the "meals based on what you have" are composed of 90% ingredients I do not have. Another missed opportunity.
The concept behind this app and the whole Fresh and Save system is so awesome and it has so much untapped potential, but in its current form it's a marketing gimmick. I really hope the Zwilling team sees that potential and fixes this in the next update.Show lessParablinkcard
Developer Response
Greetings, Parablinkcard! Your detailed review is very highly appreciated, thanks a lot for it. We will fix the bug related to description in the upcoming release, so keep tuned and make sure you have automatic app updates enabled. ZWILLING team will definitely consider implementing the ideas you proposed. Thanks againExcelente organizador
Por los momentos nos ayuda a gestionar espacio. Y con la ventaja de aumentar el tiempo de conservaciónComodoro
Developer Response
Saludos Comodoro! Gracias por tu reseña. Es muy importante para nosotros.Disappointed
I love my bags that have a valve for removing air. I bought the set and it includes 2 plastic storage boxes. I am devastated that it takes air out and 5 mins later seal breaks. Can not make them work. Have no receipt or box. Back to shop. No joy 😟hat100
Developer Response
Greetings, hat100! Thank you for your review. We are sorry to hear you had a frustrating experience. Please contact customerservice@zwilling.co.uk and our support team will help you with your issue.Not working
The app hasn’t been working for a while.Mike1234321re
Developer Response
Greetings, Mike1234321re! Thanks for your interest in our application. We understand how frustrating this can be and are here to assist you. To better understand and resolve the problem, we would appreciate it if you could provide some additional information: Do you have ability to install the app or not? What error messages do you get? On which screens do you get error messages? Please contact us at app-support@zwilling.com, we will be happy to help you with any Application issues you might face.
