Questionable Costs
I have been a subscription customer for a few years now, get my coffee at a discounted rate; and gained rewards. So, because of your backlog or lack of supply due to “Black Friday” & “Cyber Monday”, my subscription is delayed, putting us out of coffee. So I order on a one time purchase, using 2000 points/$20, for two bags to be shipped now because we are out of coffee. So you charge me regular price (not my discounted normal price), take my earned rewards of $20, and tell me I I saved $20?? I should pay at my normal discounted price and an additional $20/rewards off. This is very disappointing and discouraging.
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