Leave a Review Vitacost
New version is slow and cumbersome; irritating
My cart was emptied over night!!!
I had 19 items in there to be purchased soon and they had been there for weeks. No they didn’t go out of stock. Not 19 different products. All of my saved for later items are still listed but not the items that were in my cart. I do not like the new app. It is slow and there is no way to remove promos that are not applicable to the cart; which is distracting at the time of checkout (but at least the issue with not being able to see the field to enter promos once you clicked on it has been fixed. That’s about the only “pro” to this new app version.) However, now is difficult to see what the promos apply to; and it’s not clear what the total purchase cost is before the final checkout is completed. Customers don’t like not knowing what the total amount will be until after they’ve paid!! It feels like the company is now trying to trick loyal customers. [And now it’s impossible to hit the submit button for this feedback because of the terrible app design so my feedback is going in the App Store and not being privately submitted.]Show lessmariposamy
Developer Response
We are so sorry to read about the issue you’re facing. Please reach out to our customer support team at 1-800-381-0759 or customersupport@vitacost.com if you would like any assistance with the issues you experienced during the order process. We will also send your review to our app support team. Thanks!Terrible shipping practices!
I've been a Vitacost customer for more than 15 years and each time I order anything in a glass bottle I can be assured it's going to be destroyed during shipping. The packers just do not know how to package glass and breakable items. The last two shipments which were almost $300 each could not be delivered because the boxes were so badly damaged. FedEx indicated a "delivery exception". I have to waste my time contacting Vitacost trying to find out what happened to my order. Then they always ask me if I want to refund or replacement. They NEVER reach out to me and tell me hey there was a problem with your shipment and what can we do about it to make it right. I was hoping when they were purchased by Kroger that things would improve, but they haven't. The employees and management at this company just do not care.Show lessKellyGirls
Developer Response
We are sorry you had an issue with your order. Please reach out to our customer support team at 1-800-381-0759 or customersupport@vitacost.com so we can investigate this matter further. Thanks!Best online site for ALL natural products!
I absolutely love my Vitacost app, and I use them on a regular basis for all the products that I like to use …it’s easy to navigate.
They always give good discounts- up to 35% off most items from what you’d pay in a retail establishment plus monthly/biweekly they send out promos if you sign up for it where you can get up to 20% off of your whole order, for a day or two, and free shipping over $49 (which is not hard to get to when you like to shop their products as much as I do)
I usually receive my stuff within 2 to 3 days. I refer people her when I share my successes with natural cures and have been very pleased. Been shopping with them for about 15 years now!Show lessgenesissephia
Developer Response
Wow! Thank you for taking the time to give us such a wonderful review and for being a loyal customer!