Avoid at all costs - useless product and even worse customer service
I purchased the Femtek ring with high hopes like everyone else, but what I received was an utter disaster. After waiting eight months due to shipping delays, the ring finally arrived only to deliver nothing but constant headaches.
The ring never worked properly - ever. It failed to provide any readings, the app didn't show the necessary graphs, and connection issues were endless. To make matters worse, the battery barely held a charge, and the app was riddled with bugs that made it completely unusable. I was left with a device that was essentially a piece of expensive plastic. I was giving it a go for over 4 months before asking for a refund.
Despite countless attempts to resolve these issues, Femtek's response was nothing short of infuriating. Their "solution" was to suggest that I take a six-week break from using the ring. Seriously? That’s their fix? Just wait and hope it magically starts working? This response alone should be a red flag for anyone considering this product. I have never once received an apology either.
When I finally had enough and requested a refund, I was met with gaslighting and manipulation. Femtek claimed the device was functional and tried to blame me for not updating the firmware—when in reality, the product was faulty from the start (just look at other reviews). They even had the audacity to frame the refund as an act of "goodwill" when it was nothing more than an attempt to avoid legal accountability. They only partially refunded me.
And let’s talk about their atrocious customer service. I was left feeling completely dismissed and invalidated. They refused to cover return shipping costs, despite this clearly being a faulty product, and continually downplayed my issues as if they were trivial.
This company has zero respect for its customers and no sense of responsibility. They will gaslight you, they will blame you, and they will do everything they can to avoid taking accountability for their defective products.
Save yourself the frustration, money, and time—do not buy from Femtek. Their product is a failure, and their customer service is even worse.
I await a “developer response” to further prove my points of gaslighting and zero accountability
The ring never worked properly - ever. It failed to provide any readings, the app didn't show the necessary graphs, and connection issues were endless. To make matters worse, the battery barely held a charge, and the app was riddled with bugs that made it completely unusable. I was left with a device that was essentially a piece of expensive plastic. I was giving it a go for over 4 months before asking for a refund.
Despite countless attempts to resolve these issues, Femtek's response was nothing short of infuriating. Their "solution" was to suggest that I take a six-week break from using the ring. Seriously? That’s their fix? Just wait and hope it magically starts working? This response alone should be a red flag for anyone considering this product. I have never once received an apology either.
When I finally had enough and requested a refund, I was met with gaslighting and manipulation. Femtek claimed the device was functional and tried to blame me for not updating the firmware—when in reality, the product was faulty from the start (just look at other reviews). They even had the audacity to frame the refund as an act of "goodwill" when it was nothing more than an attempt to avoid legal accountability. They only partially refunded me.
And let’s talk about their atrocious customer service. I was left feeling completely dismissed and invalidated. They refused to cover return shipping costs, despite this clearly being a faulty product, and continually downplayed my issues as if they were trivial.
This company has zero respect for its customers and no sense of responsibility. They will gaslight you, they will blame you, and they will do everything they can to avoid taking accountability for their defective products.
Save yourself the frustration, money, and time—do not buy from Femtek. Their product is a failure, and their customer service is even worse.
I await a “developer response” to further prove my points of gaslighting and zero accountability
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