Philips OneBlade (Daily Care) User Reviews

Philips Consumer Lifestyle, B.V.

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Huh? Useless.

Review Jan 6, 2024: I don’t understand the purpose of this app. I go through the trouble of creating account and logging in, and all I can do is view my settings and log out. There are no other options to do anything else like, add a razor or tutorials or or anything that I expected. Useless. If I cancel (only option) I just get a blank white screen.

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mjc94ma

a year ago

Response from developer

Hi, thanks for taking the time to share your experience with us. We're sorry to hear that you do not find the Daily Care app useful - we'd like to take a look and see how we can help, so we invite you to send us a message on Facebook (@Philips) or X (@PhilipsCare). We hope to speak to you soon!

Great razor but can’t get the mirror to download

This is the best thing electric racer I have ever tried. The one blade 360 is brilliant but I can’t get the mirror feature to work just sits with a spinning circle all the time. Tried this app and the grooming app and both are the same. iPhone 14 Pro Max. Tried to uninstall and reinstall but still nothing

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Derekp44

a year ago

Response from developer

Hi, thanks for reporting that you are having an issue with our Daily Care app as the mirror feature cannot be downloaded. To help resolve this issue, please contact us on our website or on Facebook (@Philips) or Twitter (@PhilipsCare). Kind regards 😊

Style mirror not downloading

Style mirror is not getting downloaded, the screen just turns into a loading screen for hours with no results

AS9526

a year ago

Response from developer

Hi, thanks for reporting that you are having an issue with the app - we're sorry to hear this. To help resolve this issue, please contact us on our website or on Facebook (@Philips) or X (@PhilipsCare). Please have the model number of your device and your phone model available. Hope to speak to you soon!

Login error 1

Bought one blade, thought To use app. But it’s not allowing to login
Saying login error 1. No connection

Snake3qwr

a year ago

Response from developer

Thank you for your review. We're sorry to hear that you're experiencing issues connecting your shaver with the Daily Care app. In order to look into this further, we kindly ask you to contact us on our website. We hope to hear from you.

Can’t log in

When I try to log in (which is the only way to use the app) it shows a blank page with the Philips logo on my iPhone. I’ve disabled all extensions. What a disappointment.

Curious_Man99

a year ago

App say I don’t have internet

It's a waste of time since I bought the razor today and when I'm going to download the app it tells me that I have to connect to a wi-fi network, I put three and it still looked the same is a waste of time.

Last_samurai24

a year ago

Response from developer

Hi Last, thanks for reporting that you are having an issue with the app. Have you made sure that you have a working Wi-Fi connection? If so, please contact us on our website or on Facebook (@Philips) or Twitter (@PhilipsCare) so we can assist you further. Please have the model number of your grooming device ready along with your phone model. Hope to speak to you soon!

Who is behind this thing? Terrible!

I purchased a brand new one blade 360. In order to remove it, you have to rip off an advertisement for the app app. You can scan a QR code, which takes you right to it. I did so, downloaded the app, and clicked on the picture of the razor in order to connect it to the app. it did not work, so per the instructions in the app, I called customer support. After asking me for way too much information and keeping me on hold for an extended period of time, the person, who was very nice and professional, came back and told me that the razor I bought – that comes with instructions for the app and Bluetooth connectivity – is not compatible with the app, doesn’t have Bluetooth capability, therefore cannot be used. Are you kidding me? I would avoid completely.

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Candwtaylor

a year ago

Response from developer

Thank you for your review. We're sorry to hear about your experience with the Daily Care app. To elaborate, there are two models of OneBlade 360 devices: the regular variant, and the Connected variant. If you've purchased the former, it is indeed true that this model can't be connected with the Daily Care app: only the Connected variant can. If you have purchased the Connected variant, we recommend contacting us via our website, so that the situation can be looked into further. We hope this clarifies things.

Doesn’t connect to S8000

Doesn’t matter if iPhone or iPad - it doesn’t connect via Bluetooth. Tried everything on Google - no joy. Searches and doesn’t find - click can’t find your device, it goes to a blank screen, click next, and goes back to searching and not finding the shaver. For the price of the shaver you would expect it to be easy enough to connect via Bluetooth.

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Reevsey07

a year ago

Response from developer

Thank you for your review: we're sorry to hear that you've been experiencing issues with the GroomTribe app, and we would like to take a closer look to resolve this. Therefore, we kindly ask you to contact us via our website. We hope to hear from you.

Doesn’t work

Don’t waste time, you can’t search for your razor and there are only 4 listed. Then when you click help it says can’t connect to internet. Philips don’t reply to this review saying “I’m sorry please contact support” you know there is a problem so if you reply post the fix so all can see. I noticed you say not all razors are supported. I have the one blade face and body and when I opened it there was a cardboard page inside with the barcode to download this app. So if you include that then it should be supported. I also deleted and installed the app 3 times.

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Kennycbr

a year ago

Response from developer

Hi there, thank you for sharing this with us. We're sorry to hear about these issues. Have you tried clearing the cache of the app or reinstalling the app altogether? Not all razors are supported by the app, so please check with our support team if your razor is compatible. You can reach out to them via our contact page.

App says no internet 🛜

Like other users app says no internet after 1st time install. Is this due to region blocking? I am using the app in St. Maarten .sx. Please check if the server blocks countries coming in.

AjayRaw

a year ago

Response from developer

Hi, thanks for taking the time to leave a review. We're sorry to hear that you've been having connectivity issues. Please make sure to reinstall the app, update it to the latest version, and to have the latest software installed to your phone. Should you still need assistance, please reach out to us on Facebook (@Philips) or Twitter (@PhilipsCare).