Paywall after paywall after paywall - UPDATE
After cancelling my subscription I was still charged $50 5 days later. This was AFTER communicating with them about my dissatisfaction for their lock in product and getting confirmation they would cancel and REFUND what had been paid.
Instead of getting a refund I was re-charged.
RUN from this app and company. Apple should pull this app from the App Store for their fraudulent and dishonest practices.
ORIGINAL REVIEW———-
Do NOT get this app and service if you are a small business just starting out.
This app is cleverly designed to nickel and dime you to death. After paying for an 8 week subscription (based on the positive, likely fake, reviews) I found that every thing leads to another paywall.
The premise is good and may be acceptable for an established business, but as a small business bootstrapping my startup my $50 subscription would end up costing me over $250 before I could get meaningful ‘value’ according to the app. That’s a $250 investment on a wish and a prayer that it would actually produce any revenue or increased traffic.
There doesn’t seem to be anything that you can do with this app that doesn’t take you to a paywall.
You cannot use the app/service to create content and then download it and deploy yourself - you are stuck using their ad service at premium rates (compared to FB/Insta).
Response from developer
We are truly sorry to hear about your negative experience with unexpected charges and the communication issues you’ve encountered. We sincerely apologize for any inconvenience this has caused, and we are committed to resolving this matter for you. 😔 First, we want to assure you that we take accusations of unethical behavior very seriously, and this goes against the core values of our company. We want to clarify that it is not possible for us to charge your account after cancellation. You have full control over your subscription and can cancel it at any time to stop future charges. To do this, simply open the app, click on the green button with your plan name, select "Manage subscription," then "Change plan," and finally "Cancel subscription." Our service operates on a subscription model, where charges are automatically applied at the start of each new subscription period, and these charges are authorized during the initial purchase. We want to note that the cost for Meta ads is separate from your subscription. Our subscription gives access to the platform and tools, while ad campaign budgets are an additional expense. We make sure to inform our users about this. Please reach out to us at trust@zeely.app, and we’ll work with you directly to resolve the issue with your cancellation and refund. We are here to assist you. 🌟
