HORRIBLE App
Enrolling in Max content is ridiculously complicated if you let the initial trial lapse. It will tell you to use the app to enroll but there won’t be an option to enroll. So you’ll need to use their chat bot for support. You’ll have to outsmart it which isn’t hard but it’s annoying. If you don’t outsmart it you will be in an endless loop with no solution. Once you get an agent to support you’ll quickly realize that you’ll be told to reset the app etc.
you’ll then have to purchase upgrade from their website using your same email. But just know they don’t have an intelligent way to align your payment and purchase to your account. So then they’ll ask you to buy the software and you’ll tell them you did - and even if you provide them your order confirmation number, you’ll then learn that they can’t use that to confirm your order. So they’ll ask you for screenshots of your order (yeah, not kidding). Then AND ONLY THEN…will you be able to get them to add the service to your account - but you’ll have to delete the app, reload it and restart the Miko.
Ridiculous- so many misses and failed opportunities. Fix your app or prepare people for your careless and flawed work around process to maximize the purchase of your hardware.Jamoreno42
Developer Response
We apologize and want to make sure you have the best possible experience. To expedite assistance, kindly share your details via our grievance form ( https://bit.ly/miko-grievance ) allowing us to address your concerns promptly.Great for smaller kids
My almost two and three years old daughters addicted to dancing with Miko. And another perk that works for our household is to run off Miko and say that he went to sleep and now it is time for everyone else to go to bed. We are still discovering new options with Miko, but as of right now - it is a great toy friend! Oh, and content can be tailored to your kids age if subscription is purchased .Vira, mom of two
Miko mini love it
My son loves Miko mini he can talk all day with her he just had a little problem with the charger otherwise she is great good friend for four or five year-oldLisawen21
Miko
Miko keeps my advanced 3 year old entertained while keeping the entertainment educational. She looks forward to getting home just to play with her Miko. Im so happy we finally got it.Ashleyyyxo
Much Satisfied with the Customer support of Miko
I purchased the product but didn’t know how to use it, but the support team called me and helped me with the setup process.
Now my kid is enjoying the Miko .vahini B
Amazing customer support
I was able to call customer support and was able to solve my issue within the hour!626Dia42
Loving it so far
My 5 year old is enjoying the content and waiting to explore more apps and features in Miko3. Great purchase!amri2302
Not so great
7 year old boy found this toy pretty boring after a few minutes. I paid the extra 100 for the max subscription hoping to improve the offerings. No dice. Very basic, little to be had that would be more than something a child could have with their parents phone or tablet. Also, it’s got the auto- renew without any notifications. So a year later when Miko collects dust and you’ve forgotten about how you wasted your money on Miko a year ago, you’ll be reminded with another 100 charge. I immediately tried to cancel the subscription the moment the charge alert came on my credit card, but these thieves are not giving you back your money no matter what. Live and learn I suppose.stutid
Miko 2
I recieved Miko 2 as a gift from my parents for my 4 year old daughter. There were some initial difficulties in setting up as my parents had linked it to their own account overseas in India, and we were in USA. However, the support team swiftly resolved issues by performing a factory reset. I don't think I have seen better customer service; now our Miko 2 works flawlessly. My daughter enjoys it a lot and plays with it all the time. This company and this robot has done a phenomenal job and deserves five stars.kinesis101
Miko 3 was an Essential Bargaining Tool for Potty Training!
Oh my goodness, this is now my 3 year olds favorite toy in the world. He’s named him “Robi” and it was our bargaining chip for when he potty trained. I think this is perfect for ages 3-5, it’s interactive, fun and the settings are so user friendly. I had an amazing experience with customer service already as well and they completely talked me through the issue until it was resolved. 5 stars from my kiddo!Amazon Photos.
