MyHealthHome User Reviews

Community Health Systems, Inc. TN

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Update the app already and fix these problems

Keeps logging me out! I log in, accept the phone number agreement thing or whatever that pops up, I click on my file, and it immediately goes back to the login screen! What’s the point of this app if I can’t access my medical records easily? I have to call just to get them to tell me and sometimes the drs say they don’t have my results which they should since it’s on my health portal and I know it’s there. I can see it when I login on safari, but I shouldn’t have to use safari when this app is supposed to be there for a reason. Also couldn’t zero star so got a 1

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Raven5.0

a year ago

Response from developer

Please contact us at mhhmmobileapp@chs.net so we can resolve the issue. We apologize for your frustration, but based on this information we can't resolve the issue and we are unable to discuss patient issues in an open forum due to privacy concerns.

Horrendous App

The most difficult app to use. I am a retired IT professional with 40 years experience. This app is sooooo difficult to navigate. I created an account, but can not get to my records. The FAQ says “ Once you have created your MyHealthHome account, link your patient profile and you will see your clinical records when you click on your name after linking.”
NOWHERE does the app tell the user where or how to link profile. Nor link to what.
A nightmare.

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Cuzzant

a year ago

Response from developer

Please contact us at mhhmmobileapp@chs.net so we can securely resolve your issue and thank you for your feedback. This email address is also listed as the contact email in the App Store for your convenience.

Difficult to navigate

Very difficult to navigate. Nearly impossible to communicate with providers.

i hate feet app ad.

2 years ago

Response from developer

Log In and see my records

Well, I am logged in, but nowhere on the Home Page is direction to see my records. Ugh

6012602611

2 years ago

Response from developer

No Issues

A lot of people seem to have problems making the app work but I’ve not had any issues. Works as it should.

Workn4alivn

2 years ago

Response from developer

Thank you for your feedback and we are delighted the app is helpful. Please contact us at mhhmmobileapp@chs.net if there are any questions so we can securely resolve the issue. This email is also listed as the contact email in the App Store for your convenience.

Useless

This app is difficult to set up

rose2lane

2 years ago

Response from developer

Developer Response - Feb 8, 2023 Please contact us at mhhmmobileapp@chs.net so we can securely resolve your issue and thank you for your feedback. This email address is also listed as the contact email in the App Store for your convenience.

Can’t seem to get assistance

Why is there not a direct contact to help desk.

Update: it took me approximately 6 business days to get a response I originally wrote this review after not receiving a response within the 2-3 business days like they said. I upgraded my review to a 2 only because the response team was able to resolve my issues. It would also have been nice if someone could have just called me on the telephone instead everything is done by email. A phone call would have been way faster.

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BBradar88

2 years ago

Response from developer

Developer Response - Feb 8, 2023 We would appreciate the chance to fix the issue that prevented you from leaving a 5 star review. Please contact us at mhhmmobileapp@chs.net so we can securely resolve the issue. This email is also listed as the contact email in the App Store.

App coding is showing

So I’m supposed to get results from the hospital, but there’s no place that can show me results on this app. It says the information click the tab, I do, and there’s nothing but coding listing of multiple hospitals and phone numbers. The phone number I called for the local hospital are used. Hospitals in Las Cruces is the administration can’t handle questions about the app.

How safe is my information is showing. I would love to show you a picture but I don’t think I can.

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Gretaplaid

2 years ago

Response from developer

We apologize for your frustration, but thank you for sharing your feedback and we would appreciate the chance to fix the issue that prevented you from leaving a 5 star review. Please contact us at mhhmmobileapp@chs.net so we can securely resolve the issue.

Frustrated user

This app is a waste of time and energy. Support is non-existent.

AlaskaBush

2 years ago

Response from developer

Cannot download my information

This app is horrible. It takes you back and forwards through the patient portal to create an account once you are done it goes back to step one again. It is annoying

IleanaRijana

2 years ago

Response from developer

Thank you for sharing your feedback and we would appreciate the chance to fix the issue that prevented you from leaving a 5 star review. Please contact us at mhhmmobileapp@chs.net so we can resolve the issue.