Good-Nothing
Weak, non-support! Site location’s claiming to be the one’s who are selling items at auction, have no idea what you’re talking about when you call directly, to follow up on a paid item that has not been shipped. They try to send you to a website where all you get is AI…. FAIL!!! Missing a paid for item from AZ, an auction I bid on, was all of a sudden canceled and NO RESPONSE from customer service when I followed up!!! I feel there is an inside “job” going on here… GW bidder’s that Jack the bid’s, insider’s that realize what’s being sold and cancel the auction, so they can sell privately… NOT ONE CUSTOMER SERVICE MEMBER HAS EVER CALLED ME BACK AFTER MULTIPLE REQUESTS!!! I’ve made my last attempt with GW… once… IF, the HUNDREDS of dollars I’ve paid already on items at auction, are delivered! This operation is shady!!! Warned!!! DONT GIVE THEM YOUR MONEY!!! Their behavior does not reflect their claim to be an entity of Good Will! Hope you read this, Corporate! I feel a claim needs to be filed!! How many does it take before you get your act together!!??
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SCAM OF THE CENTURY
I downloaded this app a month ago. Sense then, I have purchased three items. The first item I purchased came not looking like the photos and incredibly dirty. The second item came and was a completely different shoe AND four sizes larger than the shoe i ordered. The third item came and was a completely different shirt than what I had ordered. These people are scammers. They are refusing to refund me or replace my items unless I go through the hassle of fixing their mistake and mailing all of these items back to them. I work full time and live a busy life, they should’ve gotten it right the first time. I didn’t purchase what they sent me and I didn’t receive what I purchased, so them withholding my money is illegal. Also, shipping for pretty much everything on this app is 10$ or more.
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Needs some work
Aside from being glitchy - it’s not that bad. The timing on website maintenance could be better. I’ve had the app just freeze then display a message that they’re doing maintenance & “we’ll be right back” in the middle of bidding which really spoils the whole experience. My only suggestion would be to implement the same shipping policies across all locations. The shipping charges when buying multiple items can get really prohibitive, and to have the “buy it now” items not combine for shipping - you’re losing sales. You guys need to find a way for people to purchase the auction items AND the buy it now items and combine the shipment/shipping charges. I’ve passed on purchasing things because of this, and I’ll bet others have as well.
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2/5
This is one of the most buggy, slow, inconsistent, and laggy apps I’ve ever used. The user interface is bareable but not ideal, and could definitely use some work. The actual bidding and buying works fine, and if the performance issues were fixed it would be a much better app. The customer service is AWFUL, borderline scam. I bought an original Gameboy bundle, but one of the things included in the listing wasn’t in the package. I contacted the store and they said they didn’t have it, but offered to refund me half of the original price. I don’t think the refund ever went through, because every time I went to view the ticket the app would fully crash, and no money has ever been sent.
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Needs work
The app is clunky! I constantly miss the items I’m interested in because the time remaining is both forever stuck in Pacific time (no way to set your time zone) and the countdown to end isn’t always accurate (you can bid at two minutes remaining and it I’ll say Already Ended). Also the constant scrolling of the item images is so annoying when you’re trying to examine a single image and it zips out of sight. (WHY IS IT SO ANNOYING / eBay doesn’t do it like that / TOO MUCH MOVING ON THE SCREEN MAKES ME SEASICK) Also also, so many of the item pics are BLURRY, like they didn’t use a tripod.
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Decent enough, has issues
Notifications are completely broken. Links to websites only work in Chrome all others give an error and that likely means they are using lots of tracking that my other browsers block. Once you enter your name you cannot change it. Filters in app search could be better. You cannot filter for clothing sizes, or set a range of pricing like Poshmark or Etsy.
Be wary of shipping charges. The app gives you an estimate which is extremely helpful but they can double what you pay for an item.
Be wary of shipping charges. The app gives you an estimate which is extremely helpful but they can double what you pay for an item.
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Self invest
Another forced update. Every few weeks you force people to update. No other app I’ve seen forces u to update before you can use the app. Every time you do this you lose customers. No reason to force people into it at least not at first wait a few months people don’t have time to constantly download updates they’re just gonna leave your side that day at least and there’s a sale lost. You need to get rid of your current web team. You're making plenty of money on this app and it's been around for quite a few years already so it's time to fix all the problems with it they've been there since the beginning like the search function you can't click the magnifying glass or hit enter to search you have to hit the word search?.. come on you're wasting your users time, time they could be buyingPick up only items need to be labeled before you open the item and it should also say before you open the item where you have to pick it up. The back button goes all the way back to the homepage instead of back one step. That's erasing whatever you have done in between enable. Enable search history. Teach the stores to take closer readable pictures of the boxes or manuals with all thefeatures so they can be read and also put a little higher resolution on your site so they can be read too
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oh my god
I love thrift shopping so so much and when I found another way to look for cute things to buy online, i was exited, I open the app and press sign up. it needs the things a normal shopping app would need but it takes SO LONG. after entering my email and everything, “email not valid” I use another email, the email it sends to that email doesn’t show up! WHY DOES IT NEED MY EMAIL SO BADLY I CHECK THE MAIL APP ONCE A YEAR. it was SO annoying. and it took me 30 minutes just to sign up. lord
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What a scam
Terrible, awful, horrible. There’s no other way to put it. Goodwill goes out of its way to tell you they aren’t professional appraisers, but will then put a ridiculously high starting price on an item, umm I thought you weren’t professionals. Then there’s the issue with sizing clothes and shoes, they can’t be bothered to list any measurements if the item doesn’t have a size already on it. If you write them to ask for measurements, they’ll just wait until the bidding is over and tell you that the item is no longer available for bidding, then they relist it. Then we have the shipping and handling costs, $10-$15 to ship one shirt!? No matter what you purchase, you will pay $10 plus on shipping. Goodwill are the biggest scammers I’ve ever seen.
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Terrible app
This is a truly terrible app. Goodwills bandwidth is crap at night. Can take 15 seconds to load a page at night or run a search. If you can afford to pay your CEO millions. Why not try to provide the best app to people paying your salaries.
